Hotel Causeway, Melbourne, Australia

Overnight stay at hotel , good breakfast included in my rate

Worst Hotel world wide i have ever stay with in the last 10 years, staff are poorly trained to the point of clueless. To claim that no one has ever complained about room 521, in fact on arrival proudly declared i was ungraded to a premium room. But the outrageously loud noises ( sounded like a dragon had been trapped in it) coming from the lifts situated next to those rooms without any sound reduction is unbelievable to the point of lying to customers. When you pay $290 per night for something that you would expect from backpackers is mind blowing, and if that was premium room god help the standard room. Even the Night Manager Josh was next to useless and living in denial and after being told i could be moved by reception , Josh showed a care factor of zero to customer service. if this is the standard of staffing employed by Causeway they need to down grade to be purely for backpackers. the bath room's tub had mold that must have been developed by at least 3 months of not cleaning it. had a stair case in the room to get to the bed, unfortunately the safety lights on the stairs shed no light in the dark and i feel down the last few stairs in the middle of the night going down to the bath room between the lift noises. I would not stay at that chain again if they paid me to stay - and do not expect any empathy or understanding from the clueless staff, just denial and no apologies

Great location and very clean but in need of some maintenance.

Very close to the CBD. Staff was very helpful.

The Hotel Causeway is a great place for us to stay in Central Melbourne when we are working in Melbourne. Clean comfortable with shopping and restaurants nearby. Loved it.