NH Collection Palacio de Burgos

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Overview of NH Collection Palacio de Burgos

NH Collection Palacio de Burgos

4.0 star property
4-star hotel in Burgos with restaurant and bar/lounge

9.0/10 Superb

495 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Calle de la Merced, 13, Burgos, Burgos, 9002
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Massage/treatment rooms
  • 10 meeting rooms
  • 24-hour front desk
  • Front desk safe
For families
  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the riverwalk

Getting around

  • Burgos (RGS-Villafria) - 9 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 152 min drive
  • Burgos Station - 9 min walk
  • Burgos Rosa de Lima Station - 19 min drive
  • Villaquiran Station - 22 min drive

About this property

NH Collection Palacio de Burgos

A great choice for a stay in Burgos, NH Collection Palacio de Burgos is just 4.8 mi (7.7 km) from the airport. Guests can visit the fitness center for a workout or grab a bite to eat at Rincon de la Merced, which serves local cuisine and is open for lunch and dinner. A bar/lounge, a sauna, and a steam room are other highlights at this upscale hotel. The helpful staff and breakfast get great marks from fellow travelers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 110 rooms
  • Arranged over 4 floors


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs and cats only, 2 per room, up to 55 lbs)*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Secured covered onsite self parking (EUR 18.90 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children's menu

Working away

  • 10 meeting rooms
  • Conference space (495 square feet)


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Fitness center
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk


  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Rincon de la Merced - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Breakfast costs between EUR 13 and EUR 32 per person (approximately)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 35 per pet, per stay


  • Covered self parking costs EUR 18.90 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property accepts major credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Second visit to this lovely hotel
Our second stay this hotel. Great service and fantastic breakfast choices. Worth paying a little extra for a room with a city view. We were lucky for both of our visits ro be able to park in the underground car park. This cannot be booked in asvance though and a couple arrived when we were there who were very agitated that there were no spaces left. Only a few minutes walk from the old centre of the city, very convenient for visiting the cathedral.
View from 2nd floor bedroom at the front of the hotel
J, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel for overnight stop
Great hotel, lovely converted building. Dinner was fine, limited menu but should be something for all tastes. Breakfast was great - staff for both servings were great - simply no fuss. Spaces in underground car park on the small side but managed to find one that was ok for my car. As a solo traveller the hotel is not easily recognisable when you first approach. Highly recommended for overnight stop.
Paul, 1-night trip
Verified Hotels.com guest review

4/10 Fair

NO DINNER avalable, the hotel hosts an event and the restaurant was full.
AZZOUZI, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent overall. Besides the Old Town. Walking distance to the key attractions.
Jose, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel building, friendly, helpful staff, great location on the River minutes from the cathedral, gorgeous rooms with large modern bathrooms
Jon-Peter, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Jeremiah, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Nice location, but need a renovation
Alvaro, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel def 4*. Although they allow pets it’s 35euros per pet, they are not allowed to leave the room and you are not allowed to leave them in room on their own at any time. Car park very tight you couldn’t swing a cat, so to speak. Position of hotel is superb
Lesley, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Could be much better....
Very outdated hotel rooms. mattress are the worst. You can feel the springs when you are sleeping. Nice building, excellent location. Staff quite rude.
Jairo, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Front desk staff is super rude ( a young lady and a young man) they treated me like they were doing in me a favor The on site parking was full bc a convention was taking place at the hotel and the room was not the type that I reserved again because the hotel was full. Also the AC DON’T WORK AT ALL. I selected this hotel Bc of the parking and ac, I couldn’t use neither one
SUYLLENG, 1-night family trip
Verified Expedia guest review