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Crowne Plaza Orlando Universal, an IHG Hotel

Photo gallery for Crowne Plaza Orlando Universal, an IHG Hotel

Exterior
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Crowne Plaza Orlando Universal, an IHG Hotel

Crowne Plaza Orlando Universal, an IHG Hotel

4.0 star property
4-star hotel with outdoor pool, near Pointe Orlando

8.2/10 Very good

1,065 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is AU$177
Price available on 20/12/2022
Map
7800 Universal Boulevard, Orlando, FL, 32819

Room options

About this area

What's nearby

  • In Florida Center
  • Universal Orlando Resort - 29 min walk
  • Orlando International Premium Outlets - 37 min walk
  • Universal Studios Florida - 38 min walk
  • Orange County Convention Center - 44 min walk
  • The Wheel at ICON Park™ - 2 min drive
  • Universal CityWalk - 8 min drive
  • Universal’s Islands of Adventure - 7 min drive
  • The Wizarding World of Harry Potter™ - 12 min drive
  • Florida Mall - 11 min drive
  • Aquatica - 12 min drive

Getting around

  • Orlando International Airport (MCO) - 22 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 42 min drive
  • Orlando Station - 14 min drive
  • Winter Park Station - 23 min drive
  • Kissimmee Station - 29 min drive
  • Theme park shuttle (surcharge)

Restaurants

  • Wawa - 5 min walk
  • Cooper's Hawk - 6 min walk
  • McDonald's - 9 min walk
  • BJ's - 9 min walk
  • Japan Food Aki Restaurant - 9 min walk

About this property

Crowne Plaza Orlando Universal, an IHG Hotel

At Crowne Plaza Orlando Universal, an IHG Hotel, you'll be within a 10-minute drive of Universal Studios Florida and Orange County Convention Center. Guests can indulge in massages and enjoy American cuisine at Elements Bar and Grille, which is open for lunch and dinner. There's an outdoor pool and a poolside bar, and in-room conveniences at this upmarket hotel include fridges and microwaves. The pool and comfortable beds get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 4 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property accepts cash payment only upon check-out.
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Uncovered on-site self-parking (USD 21.00 per day; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Off-site

  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golf lessons nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Spa services

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Elements Bar and Grille – Overlooking the pool, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Aqua Pool Bar – This poolside bar specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per day

Optional extras

  • Full breakfast is offered for an extra charge of USD 21 for adults and USD 12 for children (approximately)
  • Theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per week

Parking

  • Uncovered self-parking costs USD 21.00 per day with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

Also known as

Crowne Plaza Orlando
Crowne Plaza Orlando Universal
Crowne Plaza Universal
Crowne Plaza Universal Hotel
Crowne Plaza Universal Hotel Orlando
Crowne Plaza Universal Orlando
Orlando Crowne Plaza
Orlando Crowne Plaza Universal
Universal Crowne Plaza
Universal Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Orlando Universal Hotel Orlando
Crowne Plaza Orlando Universal Hotel

Frequently asked questions

Does Crowne Plaza Orlando Universal, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Orlando Universal, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Orlando Universal, an IHG Hotel?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Orlando Universal, an IHG Hotel on 20 Dec 2022 start from AU$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Orlando Universal, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Orlando Universal, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza Orlando Universal, an IHG Hotel?
Yes, dogs are welcome. There's a charge of USD 50.00 per accommodation, per week. Service animals are exempt from fees.
Is parking offered on site at Crowne Plaza Orlando Universal, an IHG Hotel?
Yes. Self-parking costs USD 21.00 per day. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Crowne Plaza Orlando Universal, an IHG Hotel?
You can check in from 4 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Crowne Plaza Orlando Universal, an IHG Hotel and nearby?
Have fun with nearby activities such as skydiving and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and spa services. Crowne Plaza Orlando Universal, an IHG Hotel also has a garden.
Are there restaurants at or near Crowne Plaza Orlando Universal, an IHG Hotel?
Yes, Elements Bar and Grille offers American cuisine, pool views and poolside dining. Nearby restaurants include Wawa (5-min walk), Cooper's Hawk (6-min walk) and McDonald's (9-min walk).
What's the area around Crowne Plaza Orlando Universal, an IHG Hotel like?
Crowne Plaza Orlando Universal, an IHG Hotel is a short 14-minute walk from The Wheel at ICON Park™ and 10 minutes' walk from Sleuth's Mystery Dinner Show. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.2/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

My review
Stay was great. The food from Room service was way overpriced for what we got. Parking was 21$ per day on top of the room rate. Why?
Ellen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

6/10 Good

Jasdeep, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Would stay again.
Anthony, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

my friend couldn't even sleep on the couch and the pullout couch was covered in stains absolutely disgusting
Markie, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

No idea how it has such a high rating!
Room had a musty smell as if it had not been used in weeks. Hair and stains in bathroom, thick dust on telephones, nothing was clean. Beds were too soft to be comfortable and we're not particularly heavy! Carpet was dirty and the a/c was pretty loud. All in all a very disappointing stay, so much so that we left 2 days early to get out of there! Absolutely no idea how it has such a high rating. The only redeeming aspect was the staff and their customer service. Dana on the front desk was very patient and helpful.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

carlos, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Pay to park
Pretty much what you expect. Did not know you would have to pay $21 per night to park on the property.
Gary, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dirty Room and Bed
The front desk personnel were friendly and helpful but the bed and room was very nasty. We didn’t even notice until checkout when we pulled the bed apart to make sure we had all our items . The tub had a dirt ring around it. The wall had large brown chunks of something on it. And the bed had old blood stains and other stains under the main sheet . I slept in that for 2 nights not knowing. Very unacceptable. They did comp 1 night but I won’t recommend to stay here.
Stacey, 2-night family trip
Verified Hotels.com guest review