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Crowne Plaza Orlando Universal, an IHG Hotel

4-star hotel with outdoor pool, near Pointe Orlando

  • Free WiFi
From
A$150

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 88.
1 / 88Pool
8.2.Very good.
  • Great location, large variety of food and beverage outlets within walking distance, close…

    Feb. 13, 2020

  • Thank you again. The hotel was in a very good location and staff great.

    Jan. 9, 2019

See all 896 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Convenient
Dining options
Safe
Shopping
Quiet
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 400 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Southwest Orlando
  • Pointe Orlando - 29 min walk
  • Universal CityWalk - 38 min walk
  • Orlando International Premium Outlets - 43 min walk
  • Orange County Convention Center - 44 min walk
  • Universal’s Islands of Adventure - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 2 Queen Beds, Non Smoking
  • Studio Suite, 1 Queen Bed, Non Smoking
  • Standard Room
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)
  • Deluxe Room, 1 King Bed
  • Room, Accessible, Non Smoking (Mobility, Roll-In Shower)

Location

  • In Southwest Orlando
  • Pointe Orlando - 29 min walk
  • Universal CityWalk - 38 min walk

What’s around

Landmarks

  • In Southwest Orlando
  • Pointe Orlando - 29 min walk
  • Universal CityWalk - 38 min walk
  • Orlando International Premium Outlets - 43 min walk
  • Orange County Convention Center - 44 min walk
  • Universal’s Islands of Adventure - 2.5 mi / 4 km
  • SeaWorld® Orlando - 3 mi / 4.9 km
  • Mall at Millenia - 5.1 mi / 8.2 km
  • Amway Center - 9.9 mi / 16 km
  • Walt Disney World® - 16.1 mi / 25.9 km

Getting around

  • Orlando International Airport (MCO) - 23 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive
  • Orlando Sanford Intl. Airport (SFB) - 40 min drive
  • Orlando Station - 15 min drive
  • Winter Park Station - 24 min drive
  • Kissimmee Station - 31 min drive
  • Theme park shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 4 PM-2:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property accepts cash payment only upon check-out.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Uncovered onsite self parking (USD 17 per day; includes in/out privileges)
  • Uncovered onsite extended parking (USD 12.00 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Spa services on site
  • Golf lessons available nearby
  • Golfing nearby
  • Skydiving nearby
  • Pool umbrellas
  • Fitness facilities

Working away

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Elements Bar and Grille - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Aqua Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Small print

Also known as

  • Crowne Plaza Orlando Universal Hotel
  • Universal Crowne Plaza Orlando
  • Crown Plaza Orlando
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crowne Plaza Orlando Universal Hotel
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Orlando Universal, an IHG Hotel Hotel
  • Crowne Plaza Orlando Universal, an IHG Hotel Orlando
  • Crowne Plaza Universal Hotel
  • Crowne Plaza Orlando Universal, an IHG Hotel Hotel Orlando
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Universal
  • Crowne Plaza Universal Orlando
  • Orlando Crowne Plaza
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crown Plaza Orlando
  • Universal Crowne Plaza

Optional extras

Uncovered self parking costs USD 17 per day with in/out privileges

RV/bus/truck parking is available for an extra charge

Uncovered extended parking costs USD 12.00 per day

Rollaway beds are available for USD 10.0 per night

Full breakfast is offered for an extra charge of USD 19.00 for adults and USD 10.00 for children (approximately)

Theme park shuttle service is offered for an extra charge

Policies

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Mandatory fees

Deposit: USD 50.00 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crowne Plaza Orlando Universal, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 17 per day. Extended parking costs USD 12.00 per day. RV/bus/truck parking is available.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4 PM - 2:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, Elements Bar and Grille offers American cuisine, pool views, and poolside dining. Nearby restaurants include FishBones (6-min walk), Cooper's Hawk (6-min walk), and Perkins (8-min walk).
  • Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and spa services. Crowne Plaza Orlando Universal, an IHG Hotel also has a garden.
8.2.Very good.
  • 10.0.Exceptional

    Highly recommend

    My family and I enjoyed our 5 day stay. Staff was super friendly and helpful. The room had a few issues but nothing that was uncomfortable. It was very clean and made our stay enjoyable. I would highly recommend. The location was perfect for our visit to Universal Studios and had so many places near by to eat at. The Pool was nice and lively.

    5 night family trip, Jun. 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overnight stay after universal trip. Location was great as far as universal, but traffic was terrible to get out of parking lot with all the cars leaving universal studio. The staff was very polite and helpful. Beds were clean and comfortable. My 84yo mother thought the toilet was a little low, with nothing close by to hold on to. Room was spacious. Keurig style coffe machine and small fridge and microwave.

    Stan, 1 night family trip, Jun. 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very comfortable beds ! Easy check in , friendly staff ! My only complaint is hallways were hot and humid , need better venting

    Estelle, 1 night trip, May 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It’s was fantastic I will definitely here again

    Radames, 5 night family trip, May 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The customer service was great. Staff was helpful, very polite and friendly. The room was horrible, wasn’t cleaned properly had trash from previous guest. The chairs were stained and room had an order. I wish the rooms were kept up well like the hotel lobby. The online pictures make the hotel look more comfortable and clean.

    ToniErica, 3 night family trip, May 21, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Always check availability before checking in

    Hotel offered a king size bed. Never told us of been overbooked for that size until after check in. Had to leave and lose 165 dollars for their incompetence.

    Eliab, 1 night trip, May 21, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Worst getaway ever.

    Jose, 3 night family trip, May 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay ! Who wonderful room

    Stephanie, 1 night trip, May 14, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It’s ok.

    Rooms are old, smelly. Need to be updated. Property was littered with trash, especially pool area.

    peter, 2 night trip, May 14, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The tiki bar was way overpriced, drinks were not good and the bartender was rude. There were not towels at the pool either morning so I had to call the front desk. Weird running water sound from shower and not all lights worked in the room.

    Jacqueline, 2 night trip, May 14, 2021

    Verified Hotels.com guest review

See all 896 reviews