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Hotel Emporio Acapulco

Costera Acapulco beachfront hotel with spa and outdoor pool

  • Free WiFi in lobby
From
A$108

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Av. Costera Miguel Aleman 121, Acapulco, 39670, GRO, Mexico
7.8.Good.
  • I am not happy with this hotel, the room payed alot for all inclusive. Which was…

    Oct. 11, 2021

  • I stayed a whole week, and I had to call almost every day for someone to fix our AC’s, I…

    Aug. 31, 2021

See all 808 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Shopping
Safe
Convenient
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 422 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Playa El Morro - 2 min walk
  • Diana the Huntress - 2 min walk
  • Diana Galleries Mall - 4 min walk
  • Plaza Bahia - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Queen with ocean view
  • Room
  • Superior non refundable
  • Superior Double with ocean view

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Playa El Morro - 2 min walk
  • Diana the Huntress - 2 min walk
  • Diana Galleries Mall - 4 min walk
  • Plaza Bahia - 6 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Acapulco Golf Club - 23 min walk
  • El Veladero National Park - 24 min walk
  • Parque Papagayo - 24 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 36 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)
map
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Av. Costera Miguel Aleman 121, Acapulco, 39670, GRO, Mexico

At a glance

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi (speed: 25+ Mbps) in rooms*

Transfers

  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Parking

  • Onsite self parking (MXN 110 per night)
  • Uncovered onsite valet parking (MXN 110 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Number of outdoor pools - 3
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
  • Children's pool
  • Swim-up bar
  • Arcade/game room

Working away

  • 24-hour business centre
  • Conference space
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 2
  • Year Built – 1952
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Playground on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 250 per night (rates may vary)
  • WiFi is available in public areas for MXN 250 per night (rates may vary)
  • Wired Internet access is available in public areas for MXN 250 per night (rates may vary)
  • Breakfast costs between MXN 259 and MXN 300 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Children & extra bedsPay at property

  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge

ParkingPay at property

  • Self parking costs MXN 110 per night
  • Uncovered valet parking costs MXN 110 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco
  • Hotel Emporio
  • Emporio Acapulco
  • Acapulco Emporio Hotel
  • Emporio Hotel Acapulco
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Emporio Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 110 per night. Valet parking costs MXN 110 per night.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include El Fogon (3-min walk), Applebee's (4-min walk), and Fisher's Acapulco (4-min walk).
  • Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
  • Have fun with activities like jet skiing, parasailing, and snorkeling, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, an outdoor pool, and a fitness center, as well as spa services, an arcade, and a garden.
7.8.Good.
  • 6.0.Good

    First time at this hotel. Overall I am ok with it. They need more than one indoor restaurant for the breakfast. Also, there was no bar in the hotel. Housekeeping and room services were great. The hotel is in a good location if you needed anything you have access to get what you need.

    3 night romance trip, Jul. 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The place is clean and close to restaurants and shopping centers

    3 night family trip, Jul. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    My family and I are thankful at the Emporio Staff . We were upgraded to the 14th floor. The front desk and cleaning lady Elena were awesome. Will definitely come back in the future .

    6 night family trip, Jun. 16, 2021

    Verified Expedia guest review

  • 6.0.Good

    The room conditions were not the best we had a lot of trouble with the door lock, key would not work almost every time we would try to open our door, maintenance supposedly fixed it but the problem continued. The door handle of restroom was broken. I was over charged for my 14 year old son because to them children over 13 are considered adults so I ended paying $120 more, they have very minimal staff during check in and check out that it took more than 45 min to check in and out. You have to use and pay for their valet parking and that would take super long as well everytime we need our car we had to wait that long to get we would rather walk at times because of the ridiculous wait time. They need to import e many things

    4 night family trip, Jun. 14, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Love that is close to everything, but as much i loved this hotel in all my stays through the years it does need a little remodeling.

    1 night family trip, Jun. 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    been many times at this property and always have a great experience with the hotel stuff...I really never know about the hotel shutter from & to the Airport , hope I can use it , let me know please.

    11 night family trip, Jun. 10, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Electricity was lost several times, and air conditioner would not cool.

    2 night trip, Jun. 10, 2021

    Verified Expedia guest review

  • 6.0.Good

    Malo

    Instalaciones viejas y en mal estado, nada que se parezca a las fotos que muestran. El servicio en la alberca malisimo.

    Irwing, 3 night family trip, Jun. 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    We picked this hotel because it's right across the street from the mall. Centrally located it's easy to get around and you're right in the middle of the action. Front desk staff was helpful as we ended up paying for an upgraded room. Breakfast buffet is very good. We didn't like our original room due to the view of some apartments right next to it and AC didn't work well. Upgraded room was very comfortable.

    3 night family trip, Jun. 3, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Check in was absolutely awful. Almost an hour wait just to check in. But that’s it. The bar staff beach staff, adult pool staff were all absolutely amazing.

    7 night trip with friends, Jun. 2, 2021

    Verified Expedia guest review

See all 808 reviews