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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Hotel Emporio Acapulco

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

3.5-star beachfront hotel with spa, near Condesa Beach
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • My husband & l stayed here for 8 nights and had a very relaxing stay ! The pool was…Jan. 12, 2018
  • Last Year was better...We got a Room where our AC wasn’t working someone went up to fix…Oct. 13, 2020

Hotel Emporio Acapulco

from A$109
  • Room
  • Room
  • Room
  • Studio Suite, 2 Double Beds
  • Studio, 1 Queen Bed

What’s around Hotel Emporio Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 1 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 26 min walk
  • El Rollo Acapulco - 31 min walk
  • Playa El Morro - 1 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport drop off (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Valet parking * on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
  • Swim-up bar
  • Pool umbrellas
Working away
  • 24-hour business centre
  • Conference space
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built – 1952
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open select days.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Emporio Acapulco’s small print

Also known as

  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco
  • Hotel Emporio
  • Emporio Acapulco
  • Acapulco Emporio Hotel
  • Emporio Hotel Acapulco
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Optional extras

Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Self parking costs MXN 110 per night

Valet parking costs MXN 110 per night

Breakfast costs between MXN 259 and MXN 300 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4

Cruise ship terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Emporio Acapulco

  • Does Hotel Emporio Acapulco offer free cancellation for a full refund?
    Yes, Hotel Emporio Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Emporio Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Emporio Acapulco?
    Yes. Self parking costs MXN 110 per night. Valet parking costs MXN 110 per night.
  • Is there a pool at Hotel Emporio Acapulco?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Emporio Acapulco?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Emporio Acapulco?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Hotel Emporio Acapulco?
    Yes, there are 2 onsite restaurants. Nearby restaurants include El Fogon (4-min walk), Tacos & Beer (4-min walk), and Applebee's (4-min walk).
  • Is airport shuttle service offered by Hotel Emporio Acapulco?
    Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.

Recent reviews

Very good 8.0 From 973 reviews

Exceptional 10.0
Desde el momento que llegamos todo el personal nos trato con amabilidad. Debido a la pandemia, checan la temperatura y te dan gel antibacterial cada vez que entras a las instalaciones. Todo el personal trae careta por higiene. Estuvimos en el piso 8. La habitación tenia un sellp ee higiene al entrar. La vista al mar es impresionante. Lo unico malo es que no ay suficientes botes de basura en la playa, y tristemente los turistas dejan basura. Una sugerencia es que el hotel ponga letreros en los elevadores y al salir a la playa recordando a los huespedes de la importancia de mantener la playa limpia. Fue una experiencia maravillosa.
Jose, us3 night trip
Very good 8.0
Excelente costo-beneficio
El servicio es excelente. Todos son muy amables. El hotel es bonito, sin embargo se siente un poco viejo en los pasillos y el exterior con las plantas. Los elevadores casi nunca funcionaron simultáneamente, y un elevador a la hora del check out fue el infierno: llegaban llenos a nuestro piso y era imposible salir. Lo mismo el estacionamiento, el cual no existe y es obligatoriamente con valet parking, y en el check out tardamos media hora en obtener el auto. De limpieza en serio tienen todas las estrellas! La atención de todos en serio es excelente. Sin duda me volvería a quedar aquí, solo recordar salir temprano el día de check out. Y sin duda Acapulco Costera es mucha mejor opción que Diamante, allá es una tumba en las noches.
mx3 night trip
Poor 2.0
No AC , nothing like pictures and when I called for help with AC nobody ever helped
Sandra, us4 night family trip
Exceptional 10.0
The hotel needs to keep hotel maintained. Adult pool was dirty not cleaned properly. Lots of sand in bottom. Tiles around pool coated with oil. We were there a month and the area surrounding pool(concrete) was not cleaned once!
ca26 night trip
Fair 4.0
Never again
It’s all about first impressions. Check in has two stages. The first stage was great. A friendly English speaking young lady collecting your reservation information. The second phase was not good. I stood in front of another young lady who never looked up at me for a couple minutes while she joked with her coworkers. Without a smile she gave me my key without any further instructions or information. As I was searching for the elevator I bumped into her again on an apparent break. She then escorted me to the elevator. They did not honor an upgrade. My room had terrible A/C. I was scheduled for 8 days but checked out early after 4. I will never go again.
Andrew, in10 night trip
Exceptional 10.0
Great stay and very friendly, helpful staff 😊
On our first night, we were not really that impressed with the view from our first floor room as I had emailed ahead and said how important the view was and had an email back saying it was definitely a sea view but the one we had was restricted. When I went down early the next morning, the staff were very polite and kind and immediately have me an upgrade to look at on the 4th floor. It was a better room with fridge and microwave and I accepted the room with nothing extra to pay. The cleaners were efficient, honest and very friendly and the service at the bar was warm, engaging and eager to please. The sun bed staff were always checking we had all we needed and were warm and friendly. A great stay and would definitely recommend this hotel. It was also conveniently placed on a lovely beach too 🤗
Doreen, gb10 night trip
Exceptional 10.0
Just perfect!
Perfect location, amazing view of the bay, beautiful beach and public areas!
Christopher J., us3 night trip
Exceptional 10.0
Excellent hotel in the middle of La Costera
Loved this hotel. The room we stayed in was very comfortable and clean. The staff was always very friendly and attentive. We appreciated the complementary continental breakfast and happy hour to try their free appetizers with drinks. The only negative was that the crowd during the weekend good a little rowdy. Overall, I highly recommend this hotel.
Ariel, us3 night trip
Fair 4.0
AC would not cool below 24C After asking to fix they simply came to the room and turned on the ceiling fan. Courteous, but not helpful
us4 night business trip
Poor 2.0
Will never go back unless it’s remodel
I bee coming to this hotel several times, last stayed was in 2014 it was still a nice hotel, I spent 3 days this month and the hotel is outdated, mold on walls, crack tiles, light didn’t work, toilet flush slowly. I decide to stayed a couple more nights but I switch hotels I’m staying at Palacio mundo Imperial it’s A whole different world pretty clean, and new for the same price!
Felipe, us3 night family trip

Hotel Emporio Acapulco

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