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All properties in Auckland, Auckland Region, New Zealand

Mercure Auckland Queen Street

3.5-star hotel with restaurant, near Queen Street Shopping District

  • Free WiFi
From
A$136

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  • Reception
  • Reception
  • Superior Room, 1 King Bed - Bathroom
  • Deluxe Room, 1 King Bed - Bathroom
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Reception. Image 1 of 48.
1 / 48Reception
500 QUEEN STREET, Auckland, 1010, New Zealand
9.0.Superb.
  • Great modern hotel. Very comfortable room and great helpful staff

    May 11, 2021

  • Very modern, clean rooms. With everything you expect from a hotel room. Large…

    Apr. 23, 2021

See all 69 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures

Guests rated location

Walkable
Convenient
Dining options
Quiet
  • Free WiFi
  • Parking available
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 96 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Self parking

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Newton
  • Sky Tower - 13 min walk
  • University of Auckland - 15 min walk
  • Auckland Ferry Terminal - 20 min walk
  • Viaduct Harbour - 25 min walk
  • Princes Wharf - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Standard Room, 1 King Bed
  • Superior Room, 1 King Bed

Location

500 QUEEN STREET, Auckland, 1010, New Zealand
  • In Newton
  • Sky Tower - 13 min walk
  • University of Auckland - 15 min walk

What’s around

Landmarks

  • In Newton
  • Sky Tower - 13 min walk
  • University of Auckland - 15 min walk
  • Auckland Ferry Terminal - 20 min walk
  • Viaduct Harbour - 25 min walk
  • Princes Wharf - 25 min walk
  • Eden Park - 38 min walk
  • Queen Street Shopping District - 1 min walk
  • Aotea Centre - 10 min walk
  • SkyCity Casino - 14 min walk
  • Auckland City Hospital - 14 min walk

Getting around

  • Auckland Intl. Airport (AKL) - 29 min drive
  • Auckland Mt Eden Station - 18 min walk
  • Auckland Britomart Station - 19 min walk
  • Auckland Grafton Station - 20 min walk

At a glance

Hotel size

  • This hotel has 96 rooms

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Secured covered onsite self parking (NZD 35 per day)
  • Onsite parking limited (max 10 spaces per unit)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • 24-hour fitness facilities

Working away

  • Business centre
  • Conference space
  • Conference space size (feet) - 323
  • Conference space size (meters) - 30
  • One meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Lift

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Languages Spoken

  • English
  • French
  • Italian
  • Korean

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • 50-inch Smart TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

The Basement Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Small print

Also known as

  • Mercure Auckland Queen Street Hotel
  • Mercure Auckland Queen Street Auckland
  • Mercure Auckland Queen Street Hotel Auckland

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered self parking costs NZD 35 per day

Buffet breakfast is offered for an extra charge of NZD 29 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Parking height restrictions apply.

Guests must contact this property in advance to reserve onsite parking.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Mandatory fees

Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Auckland Queen Street does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes. Self parking costs NZD 35 per day. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant, The Basement Restaurant. Nearby restaurants include Bestie (3-min walk), Rasoi Vegetarian Restaurant (4-min walk), and Little Turkish Cafe (4-min walk).
  • No, this hotel doesn't have a casino, but SkyCity Casino (14-min walk) is nearby.
  • Maintain your daily exercise routine at the 24-hour gym.
9.0.Superb.
  • 10.0.Exceptional

    Beautiful rooms, amazing service Would definitely stay again- highly recommend

    1 night romance trip, Apr. 16, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Great location, quiet room and extremely comfortable bed. Would have been good if there were some apps on the TV but otherwise a perfect city base.

    2 night romance trip, Apr. 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location. Great price. Comfy bed. Friendly staff.

    1 night romance trip, Apr. 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    lovely new hotel, easy to find, safe locked doors. good takeaways that delivered. local parking that was cheap

    1 night trip, Apr. 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I jus like everything about the place... So mordern 👌

    1 night romance trip, Apr. 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent choice in Auckland

    Decent accommodation is quite expensive so to find a near new hotel with an international reputation at a reasonable price was music to my ears. Check in was quick and easy, and the room was excellent. My main boxes to tick are a comfortable bed, free and fast wifi, and a decent shower. All three boxes were ticked and then some. We opted for breakfast included and the breakfast was fairly good for the price. We enjoyed happy hour in the bar both nights we stayed and that was very enjoyable. We would definitely stay again.

    2 night business trip, Jul. 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great.

    Great location and clearly a very new hotel. Comfy room with great amenities.

    1 night trip, Jun. 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very good but no elevator access to our room on 1st floor with bad back difficult to get bags up the stairs.

    Gavin, 1 night trip, May 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely City stay

    Hotel employees were so friendly and made us feel so welcome. The hotel itself is beautifully decorated and really unique. Room was lovely and comfortable. Would definitely stay again!

    Emma, 1 night family trip, May 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Comfortable

    Was there for a night. Good customer service and nice clean modern room. Urgent!... Dont use the Kebab place around the corner on K Road. The worst kebabs in AKL. Hotel was great

    Angus, 1 night business trip, May 16, 2021

    Verified Hotels.com guest review

See all 69 reviews