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Residencia Polanco

Hotel with restaurant, near Chapultepec Park

  • Free WiFi

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1 / 43Residencia Polanco
  • This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their…

    Oct. 3, 2020

  • This is a semi-apartment building - what they used to call a residential hotel. There is…

    Oct. 26, 2019

See all 106 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Guests are provided with free hand sanitiser

Guests rated location

  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Kitchenette
  • Non-smoking

Property highlights

Main amenities

  • 23 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • WiFi in the lobby
  • Fitness center

For families

  • Rollaway/extra beds available
  • Kitchenette
  • Microwave
  • Fridge
  • Private bathroom
  • Number of living rooms

What’s around

  • In Polanco
  • Chapultepec Park - 14 min walk
  • Museo Nacional de Antropologia - 18 min walk
  • Paseo de la Reforma - 25 min walk
  • Auditorio Nacional - 26 min walk
  • The Angel of Independence Monument - 33 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed
  • Preferential Room
  • Deluxe Room (Preferential)


  • In Polanco
  • Chapultepec Park - 14 min walk
  • Museo Nacional de Antropologia - 18 min walk

What’s around


  • In Polanco
  • Chapultepec Park - 14 min walk
  • Museo Nacional de Antropologia - 18 min walk
  • Paseo de la Reforma - 25 min walk
  • Auditorio Nacional - 26 min walk
  • The Angel of Independence Monument - 33 min walk
  • U.S. Embassy - 35 min walk
  • Parque Zoologico de Chapultepec - 26 min walk
  • Castillo de Chapultepec - 28 min walk
  • Museo Soumaya - 32 min walk
  • Reforma 222 - 43 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 32 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 57 min drive
  • Mexico City Buenavista Station - 6 min drive
  • Mexico City Fortuna Station - 7 min drive
  • Tlalnepantla de Baz Station - 15 min drive
  • Polanco Station - 10 min walk
  • San Joaquin Station - 19 min walk
  • Auditorio Station - 21 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 23 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 7:00 AM-11:00 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • WiFi in public areas*
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Onsite self parking (fees apply)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Use of nearby fitness centre (discount)


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built – 1997
  • Lift
  • Safe-deposit box at front desk


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress

Things to enjoy

  • Number of living rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Kitchenette


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Residencia Polanco Hotel
  • Residencia Polanco
  • Residencia Polanco Mexico City
  • Residencia Polanco Hotel Mexico City
  • Residencia Polanco Hotel
  • Residencia Polanco Hotel
  • Residencia Polanco Mexico City
  • Residencia Polanco Hotel Mexico City

Optional extras

Self parking is available for an extra charge

Full breakfast is offered for an extra charge of MXN 150 for adults and MXN 150 for children (approximately)

Pets are allowed for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in public areas for an extra charge


Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Residencia Polanco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's self parking on site (charges apply).
  • Sorry, pets aren't allowed.
  • You can check in from 7:00 AM - 11:00 PM. Check-out time is noon. Express check-in is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Cielito Querido Café (4-min walk), Pujol (4-min walk), and Adonis (5-min walk).
  • Yes, an airport shuttle is available.
  • Maintain your daily exercise routine at the gym.
  • 4.0.Fair

    Mixed views

    It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.

    LUIS, 4 night business trip, Apr. 21, 2019

    Verified guest review

  • 2.0.Poor

    Do not stay here!

    This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.

    Shilo, 7 night business trip, Apr. 15, 2019

    Verified guest review

  • 10.0.Exceptional


    The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.

    Katan, 1 night trip, Mar. 23, 2019

    Verified guest review

  • 6.0.Good

    Very nice area. You get what you pay for. No AC. Could be much cleaner.

    3 night romance trip, Mar. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It gives you a home feel away from home, spacious studio look apartments. Great for families.

    3 night family trip, Jan. 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    I like the service in breaskfast. I didn't like my tv only had 1 channel

    4 night family trip, Dec. 28, 2018

    Verified Expedia guest review

  • 4.0.Fair

    There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.

    1 night trip, Nov. 11, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Great location for great price

    Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.

    Darrel, 3 night family trip, Nov. 10, 2018

    Verified guest review

  • 6.0.Good

    Great service, so-so rooms.

    A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.

    Melinda S, 1 night romance trip, Oct. 27, 2018

    Verified guest review

  • 10.0.Exceptional

    Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style

    4 night trip, Oct. 19, 2018

    Verified Expedia guest review

See all 106 reviews