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All properties in New Orleans, Louisiana, United States of America

Astor Crowne Plaza New Orleans, an IHG Hotel

Luxury hotel with restaurant, near Canal Street

  • Free WiFi
From
A$192

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  • Lobby
  • Outdoor Pool
  • Pool
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7.8.Good.
  • Great location, but like much of New Orleans, service level is next to zero. Even whilst…

    Dec. 31, 2019

  • The location of the hotel was great. The first room we checked into smelt of mould but…

    Oct. 6, 2019

See all 2,732 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Dining options
Shopping
Transport options
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 693 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Business center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 1 min walk
  • Royal Street - 1 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Jackson Square - 10 min walk
The following facilities or services will be unavailable from January 1 2021 to June 30 2021 (dates subject to change):
  • Breakfast

The following facilities are closed seasonally each year. They will be closed from December 1 to February 28:
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Standard Room
  • Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (Alexa)
  • Room, 2 Queen Beds, Non Smoking (Alexa)
  • Deluxe Room
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, City View
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing)
  • Room, 2 Single Beds, Accessible, Non Smoking (Hearing)
  • Suite, 1 King Bed, Non Smoking, View
  • Room, 1 King Bed, Non Smoking, City View
  • Suite, 2 Single Beds, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
  • Room, 2 Single Beds, Accessible, Non Smoking (Mobility)

Location

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 1 min walk

What’s around

Landmarks

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 1 min walk
  • Royal Street - 1 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Jackson Square - 10 min walk
  • Audubon Aquarium of the Americas - 11 min walk
  • Cafe Du Monde - 13 min walk
  • French Market - 14 min walk
  • National World War II Museum - 16 min walk
  • Julia Street Cruise Terminal - 17 min walk

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 25 min drive
  • New Orleans Union Passenger Terminal - 19 min walk

At a glance

Hotel size

  • This hotel has 693 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 49 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 32001
  • Conference space size (meters) - 2973

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 2
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans, an IHG Hotel Hotel
  • Astor Crowne Plaza New Orleans, an IHG Hotel New Orleans
  • Astor Crowne Plaza New Orleans, an IHG Hotel Hotel New Orleans
  • Astor Crowne Plaza Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans

Optional extras

Late check-out can be arranged for an extra charge of USD 200 (subject to availability)

Valet parking costs USD 49 per day with in/out privileges

Rollaway beds are available for USD 20.0 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

Policies

Please note: this property does not allow coolers in guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Astor Crowne Plaza New Orleans, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 49 per day. RV/bus/truck parking is available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 200 (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Ruby Slipper Café (3-min walk), Restaurant R'evolution (3-min walk), and GW Fins (3-min walk).
  • No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (8-min walk) and Boomtown Casino (16-min drive) are both nearby.
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals.
7.8.Good.
  • 8.0.Very good

    Loved everything. Michael at the front desk was very helpful.

    Gary, 4 night trip with friends, Oct. 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Need to improve early morning valet

    Stay enjoyable until last morning on leaving hotel had to wait 40 minutes to get my vehicle bought to us by valet. Was not the only couple waiting. Needed to get away early which I did not. Find this disappointing especially when I am paying $47.00 per day

    Steve, 3 night romance trip, May 21, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Our stay has been clouded by being charged a holding deposit of $200USD which we still have not received back on our credit card. We checked out 6 days ago. We have tried to contact the hotel and have left numerous messages - we get to speak to a real person initially and then get put through to an answer phone. Extremely frustrating. Did not have to leave such an outrageous deposit at any of our other accommodations - we are a middle aged couple, not exactly party animals. So on this experience alone I would not recommend this property to other guests.

    4 night romance trip, May 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect location. Beautiful foyer and great rooms. Will definitely stay here again.

    2 night trip with friends, Apr. 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Check in was great and the front desk gentleman was helpful and personable. Our issue was with housekeeping. We had a king sized bed but the flat sheet used was for a smaller bed. It was turned sideways and didn’t come up high enough in the bed to cover us. So then it came untucked each night. Frustrating. Please use the same size sheets as the bed. One day housekeeping hadn’t even turned up to make up the room by 2pm. Not good enough for what is a fairly expensive hotel.

    4 night romance trip, Apr. 14, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Ok

    Baruch, 4 night business trip, Feb. 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent central location. Friendly helpful staff. Safe and secure. We were provided earplugs but didn't need them as in our room (Alexa) we couldn't hear any street noise.

    4 night trip, Dec. 16, 2018

    Verified Wotif guest review

  • 8.0.Very good

    great place

    absolutely briliant in every aspect

    PETER, 4 night romance trip, Sep. 2, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location. Clean and tidy large room.

    Perfect location. We stayed on 9th floor overlooking Canal and Bourbon. Was ideal. Close to tram cars and everything we needed. Room was very clean and tidy. I’d recommend this hotel to anyone. Only issue was the checking in process took a bit of time. No fridge in rooms either but a great hotel! Very comfy bed.

    Susan, 3 night romance trip, Aug. 18, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location for getting around on first visit to NO, very friendly staff. Beds and pillows quite hard. Be prepared to run into people begging every time you walk out the hotel door

    4 night trip, May 25, 2018

    Verified Lastminute guest review

See all 2,732 reviews