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1 room, 2 adults

Carlton Palace Hotel

5-star5 stars
Al Maktoum Street, P.O, Box 56262, Dubai, United Arab Emirates

Luxury hotel with 3 restaurants, near City Centre Deira
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,245 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
WiFi
Good internet service
Service
Fantastic service
Vibe
Decent vibe

Carlton Palace Hotel

from A$133
  • Deluxe Room
  • Executive Room
  • Junior Suite
  • Executive Single Room
  • Deluxe Single Room
  • Family Room

What’s around Carlton Palace Hotel

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 33 min walk
  • Dubai Creek - 41 min walk
  • Grand Mosque - 44 min walk
  • The Dubai Heritage Village - 45 min walk
  • Al Ghurair Centre - 14 min walk
  • Creek Park - 40 min walk

Getting around

  • Dubai (DXB-Dubai Intl.) - 7 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 51 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Health club
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1997
  • Lift
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Separate living room 1
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

Carlton Palace Hotel’s small print

Also known as

  • Carlton Palace Hotel Dubai
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Rollaway beds are available for AED 150.0 per night

Buffet breakfast is offered for an extra charge of AED 77 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.0 From 541 reviews

Exceptional 10.0
Amazing Hotel & Amazing Price, HIGHLY RECOMMENDED
Let me start with saying, I make regular trips to Dubai and around the world, I’m normally not a person to leave reviews, but this hotel deffinatley deserved it. What can I say, I came over from UK for a 7 day stayc great hotel it looked even better then in the pictures, the customer service was beyond outstanding I was amazed at how well the staff spoke english, a parcticular member of staff (Adam) who would often greet me upon entering and leaving the hotel was a young lad to remmeber. Helped me with all my needs, questions and was a very friendly person to speak to, deffinatley felt the customer service provided was more on a personal level rather then a standard level of service you receie from most hotels. The lobby was amazing, from the comfort of the sofas to the chairs in the business room, Amazing statues and art aswell. It was really alot more then expected from the pictures. The room was bigger then expected which was great an amazing pool and jacuzzi steam room and sauna. My bathroom was huge and very clean which was one thing i was mainly looking for as I am very hygeinic. The house keeping did a great job of maintainging that. I would highly recommend this hotel, great food, great service everything was honestly perfect. I make regular trips to Dubai and arond the world and normally never bother with reviews but this hotel deffinatley deserved it.
syed, gbOther trip
Fair 4.0
first room we were in it smelt of damp informed the reception the following day as the discount was not on for food and drink nothing done emailed after informing reception. I had a phone call on the Monday asking how our stay was I said really disappointing was moved this day to a junior suite smell much better but that night music from private parties kept us awake until 3am and the following night we went to another hotel on the Wednesday in Oman came back Thursday pm same with loud music wedding on till 3am again so really not happy with the stay as lost most of the day due to not sleeping until about 4am ruined our holiday as did not get to do half of what we wanted said shops there but one chocholate shop which was only open a couple of times with hardly anything there... I have to say from start this has been the worse experience and have visited Dubai several times over the last 3 years.
gbFamily trip
Fair 4.0
Misleading advertisement, NOT a FIVE star hotel
Really bad experience Had to change rooms 3 times! The first a handicapped room! Then on the 4th floor and had so much noise until 4 am (club in M level) that could not sleep at all, finally another room Always had to ask for towels: only two towels for two people!!!! Really overused linen with holes, extremely poor quality towels (over used and old), poor food quality For breakfast they asked to sign a blank bill!!! Then charged about 50 dollars a day for really poor quality items when I had only a cup of coffee and a bowl of cereal!! Lunch buffet was so low quality that we had to leave to another place to eat on our second day. This is not a 5 star hotel and I wonder how they have this ratings! I had serious problems with over two hours of arguing to be able to change my reservation to get the heck out of there and go to a real 5 star hotel. Even though I informed them 3 times about my decision to check out early and even had this cleared with Expedia - still had to waste time to finalize it. This was a very disappointing experience
caOther trip
Exceptional 10.0
Friendly and quiet
My sister and I enjoyed the stay tremendously. The staff is so helpful and friendly! They remember your name and what you have for breakfast. They changed our room into better one to accommodate for our needs. The pool water was sparkling clean, the Caesar salad at the roof cafe was to die for. The hotel, despite of its size, gives a homey feeling. The area is surrounded by buildings, but a local supermarket, apothecary and shopping mall is very near. It is also close to the water and Gold Souk only 15-20 mins walk. The only minus was cleanliness of the gym and it’s equipment. Very well equipped, but the floor and everything we touched there felt a bit sticky. That is too bad since the rest of the hotel was very clean and the room was spotless...It is 10 mins from the airport by taxi- don’t pay more than 20 UEH! We will definitely come back at the next trip to Dubai. Simply loved it!
Michaela, ieFamily trip
Very good 8.0
Beautiful Lobby
The Lobby, Staff, Restaurant and service was very good, the bed was a little hard and pillows could be better. However, any problem was address immediately, our first night they have to change our shower head because it was leaking onto the floor, problem was resolve immediately. The service response was excellent for any problems, Breakfast buffet was always clean and assortment of food for anyone diet. Conceige service could be a little more helpful with additional information but they were good not excellent. Wire Fi was great in hotel area but had a few problem in the room but they came to fix the problem with a smile which was truly wonderful and helpful. In all I would recommend this hotel the location to train station was great it a little dated but clean and comfortable.
CL, usOther trip

Carlton Palace Hotel

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