Quality Inn & Suites

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Outdoor pool

Overview of Quality Inn & Suites

Quality Inn & Suites

2.5 star property
Hotel with outdoor pool, near Charleston Town Center

6.4/10 Good

596 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$106
Price available on 12/6/2022
1010 Washington Street E, Charleston, WV, 25301
Main amenities
  • 140 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Fitness center
  • 24-hour business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Charleston
  • Charleston Town Center - 9 min walk
  • Charleston Coliseum & Convention Center - 14 min walk
  • Clay Center for the Arts and Sciences - 1 min drive
  • West Virginia State Museum - 6 min drive
  • West Virginia State Capitol Building - 8 min drive
  • University of Charleston - 5 min drive
  • Southridge Center - 13 min drive
  • Kanawha State Forest - 24 min drive
  • Mardi Gras Casino - 16 min drive

Getting around

  • Charleston, WV (CRW-Yeager) - 10 min drive
  • Charleston Station - 27 min walk

About this property

Quality Inn & Suites

Just 4.1 mi (6.6 km) from the airport, Quality Inn & Suites puts you just a 5-minute drive from Charleston Coliseum & Convention Center and University of Charleston. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Also, this hotel is 0.5 mi (0.8 km) from Charleston Town Center. The pool and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms
  • Arranged over 9 floors


  • Check-in time starts at 3:00 PM
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Internet
  • Free wired Internet access in public areas


  • Parking
  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite extended parking
  • Wheelchair-accessible parking on site

Other information

  • Other information
  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Coffee/tea in a common area

Taking the kids

  • Children stay free

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (900 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • An outdoor pool


  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Closed captioned TV

Languages spoken

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Towels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave (on request)


  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in public areas for USD 0 (rates may vary)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

Also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn & Suites Hotel
Quality Inn & Suites Charleston
Quality Inn & Suites Hotel Charleston

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

SHAREEMA, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Terrible place
Terrible. Horrible front desk staff was rude. He was not helpful at all, told us we were bothering him during a basketball game. The room was filthy, we left and drove home to return in the morning. My mother had just had a very long procedure at CAMC. This is not a hotel I would ever return to. This was ridiculous
Devin, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Decent place near downtown
A decent place to sleep. Bed is nice and comfortable. Room was plenty large. Everything was clean, just getting old and rundown in general throughout the hotel. If you can live with that, it's a nice quiet and safe place near downtown to stay.
Richard, 1-night trip
Verified Hotels.com guest review

6/10 Good

Overall ok don’t count in the continental breakfas
It was overall clean. There were stains on the walls, carpet and lampshade, but it was clean. The ac was noisy, but it didn’t bother me. It helped keep the hallway noise out. My main issue was the breakfast. We got there at 9:00 am and there wasn’t hardly any food left. Breakfast was suppose to end at 10:00. As more people came down the only thing left for them was some cereal. A lady was told that the waffle batter, syrup and eggs were empty. She didn’t refill anything. We waited a bit to see if they would refill the food, however, they never did. She did bring a small cup of syrup to someone but didn’t refill anything. Parking was plentiful. Lady at the front desk was friendly.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Derrek, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Mandi, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Checked in at 11:30 pm and got out of there by mi!
The hotel was absolutely filthy. The hallways smelled so bad before we even got to our room. The actual room reeked of urine, the thermostat did not work nor did the phone and half the lamps. Some kind of droppings were inside the heater/air conditioning unit. We ended up checking in at 11:30 PM, leaving at midnight in search of a new hotel because I wasn’t about to let my family sleep in that room. Absolutely disgusting.
Vickie, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

don’t bring your families here
As soon as you walk in you notice that there’s a lot of neglect. There’s paint bubbling on the walls tiles on the floor broken chipped and missing. Front desk service was great though, the guy was very nice. There’s only one elevator for seven floors, or maybe eight floors I don’t remember, and the elevator was beat up. Once getting to the room, it seem nice at first, until we saw the blood stain on the wall which looks like a splatter, in the bubbling of the paint on the wall which I can only assume mold is under. And the bedsheets were stained with some brown discoloration. And there is urine all over the bathroom floor as if the house cleaning services Didn’t even hit that room that day. They moved us to the new room which didn’t have blood or urine, but the ground was visibly dirty with some sort of powder. We kept our shoes on slept on top of the sheets and got out of there in the next day.
Brady, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Will not be rebooking
1st off we couldn’t find the lobby door and had to call the hotel phone number, they had to come unlock the door to let us in I’m guessing because of the area the hotel is in? I don’t know. The hotel just felt very dated and very well used by locals and our room looked like a crime happened there along with circle burn holes on the floor. Ps the pool is not that picture maybe years ago but not present
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

For the price, it's great value. Comfy bed
Toni, 1-night trip
Verified Hotels.com guest review