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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hacienda Paradise Boutique Hotel by Xperience Hotels

3.5-star3.5 stars
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710, Mexico

3.5-star hotel with outdoor pool, near Quinta Avenida
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • The Hotel Hacienda no longer exists. When we arrived it was being updated or torn down.…Oct. 18, 2020
  • This is an excellent small Boutique Hotel with very friendly and helpfull staff.…Nov. 29, 2019

Hacienda Paradise Boutique Hotel by Xperience Hotels

from A$85
  • Luxury Room

What’s around Hacienda Paradise Boutique Hotel by Xperience Hotels

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk
  • Punta Esmeralda Beach - 36 min walk
  • Plaza Las Americas - 37 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

At a glance

Key facts

Hotel size

  • This hotel has 33 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 22 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sunloungers
  • Spa services on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Designated smoking areas
  • Terrace
  • Library
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Nuestra Casa - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Hacienda Paradise Boutique Hotel by Xperience Hotels’s small print

Also known as

  • Hacienda Paradise Boutique Hotel Playa del Carmen
  • Hotel Hacienda Paradise
  • Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
  • Hotel Hacienda Paradise Boutique
  • Hacienda Paradise Boutique Hotel Xperience Hotels
  • Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
  • Hacienda Paradise Boutique Xperience Hotels
  • Hacienda Paradise Boutique Hotel by Xperience Hotels Hotel
  • Hacienda Paradise Boutique Hotel
  • Hacienda Paradise Boutique Playa del Carmen
  • Hacienda Paradise Boutique
  • Hotel Hacienda Paradise Boutique
  • Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
  • Hacienda Paradise Boutique Hotel Xperience Hotels
  • Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
  • Hotel Boutique Hacienda

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 9:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Breakfast costs between MXN 150 and MXN 300 per person (approximately)

Pets are allowed for an extra charge of MXN 400 per pet (may vary based on length of stay), plus a one-time cleaning fee of MXN 200

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hacienda Paradise Boutique Hotel by Xperience Hotels

  • Does Hacienda Paradise Boutique Hotel by Xperience Hotels offer free cancellation for a full refund?
    Yes, Hacienda Paradise Boutique Hotel by Xperience Hotels does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hacienda Paradise Boutique Hotel by Xperience Hotels?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hacienda Paradise Boutique Hotel by Xperience Hotels?
    Sorry, there's no onsite parking at Hacienda Paradise Boutique Hotel by Xperience Hotels.
  • Is there a pool at Hacienda Paradise Boutique Hotel by Xperience Hotels?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Are pets allowed at Hacienda Paradise Boutique Hotel by Xperience Hotels?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 400 per pet, per night. Food and water bowls are available.
  • What are the check-in and check-out times at Hacienda Paradise Boutique Hotel by Xperience Hotels?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hacienda Paradise Boutique Hotel by Xperience Hotels?
    Yes, Nuestra Casa offers poolside dining. Nearby restaurants include Po Thai (4-min walk), El Mediterraneo Restaurant (4-min walk), and Oh Lala! (4-min walk).
  • What is there to do at Hacienda Paradise Boutique Hotel by Xperience Hotels and nearby?
    Have fun during the warmer months with activities nearby such as ziplining. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.

Recent reviews

Very good 8.4 From 55 reviews

Very good 8.0
This is strictly a budget hotel option. Not a luxury hotel to lounge around all day. Excellent location in the center of town. Police and military officers walk and drive around at all times. We felt very safe walking around day and night. Can walk everywhere from the hotel. Staff helpful with any questions at any time. The first night they must have forgotten to change the sheets as I found other people’s hairs in the bed. It was taken care of immediately. No further issues after that. Good breakfast. We used this hotel only to sleep and shower since we planned many day trips and excursions. Furniture needs upgrading. Only one bottle of water provided in the room for the entire stay. You can refill the bottle in the lobby water cooler. They are very frugal with the use of water and electricity. Again, a decent, safe and basic accommodation to sleep, shower and eat breakfast.
us8 night romance trip
Very good 8.0
Pros: service staff was to nicely, good breakfast and location near to 5th avenue Cons: i have 3 nights and only have 1 soap
Eloy, us4 night family trip
Exceptional 10.0
Bed was comfy & the location great. Also, breakfast changed daily. I would definitely stay here again.
Neys, us5 night family trip
Exceptional 10.0
Comfort near fifth avenue.
Great location. Nice room.
Richard, us2 night romance trip
Very good 8.0
Close to 5th av. , Downtown, mamitas club, stores, wall mart, ( bad breakfast ) just breakfast no service. All staff friendly
us5 night trip
Very good 8.0
Great hotel in a great location
Great hotel. Big, clean room, comfy bed. Rooms have balcony and overlook pool area. Good breakfast with Mexican pastries, meat, cheese, hot items, yogurt, fresh fruit, juice, coffee. The staff is great--friendly, helpful with local recommendations. Special kudos to Gonzalo and night security for their help during acute medical issue. Offered to go to the pharmacy for me. Rosi, Gonzalo and the whole staff kept an eye on me for the rest of the stay to make sure I was okay. Even sent a fruit plate to my room. Hotel located a block off 5th Ave. at the better end--lots of good restaurants and live music nearby. Hotel next door cranks up the bass all day long. It can be a little annoying at the pool--not the HP's fault. Beach only 5-10 min walk. Try the Kool Beach Club-really nice. About $25+ for lounger w/umbrella and you get it all back in food/beverage. They have a pool. If seaweed is a problem in Playa, go to HP's sister hotel beach club about 25 min away. About $25 including transportation and you get $15 back in food/beverage.
john, us5 night trip
Exceptional 10.0
Staff was so friendly, clean hotel, and not too big or too loud. If I come back, i will return <3
us4 night romance trip
Good 6.0
Friendly staff, but....
Pros: + Staff is attentive, kind and helpful + Beds were comfortable and the pillows were fantastic. + Great area Cons: - As mentioned by many others. STAY AWAY during weekends. The sound from the night club next door is really something else. It really is. If you're gonna stay out until 3am. You're good. Otherwise no sound cancelation piece in the world can help you. - I have rarely had a more confused breakfast with a strange mixture of food. The server does not speak English. The "buffet" was mediocre, at best. - the pool area is in complete shade throughout the day and the pool is in VERY poor condition and poorly cleaned. I would not return.
us5 night trip with friends
Very good 8.0
Good Hotel Boutique, next to the 5 th avenue, bad pool. Good staff.
us3 night family trip
Poor 2.0
Horrendous noise until 3am
The hotel would be OK if it wasn't for the rooftop disco next door. It is difficult to convey just how loud it was and it went on to 3 in the morning and at other times during the day. The noise was such that even my noise cancelling headphones could not cope. We eventually checked out after 2 nights even though we had paid for 4!
David, gb5 night romance trip

Hacienda Paradise Boutique Hotel by Xperience Hotels