The Park New Delhi

The hotel lobby looked really impressive however when we got into our room it felt like it is 50 years old. The kettle is in a very inaccessible place which puts you off boiling water for tea. The selection of free refreshments was not good at all. They provide you with a list of items for the mini bar however they forget to stock the mini bar itself. So we had to call the staff for stock it up. The room occupancy was for 2 people however they forgot to even provide bathroom towels and other things for two people. The marble floor of the bathtub looked stained because of its age. The shower itself was good. When we went to have the breakfast in the Mist restaurant, there was a variety of selection. However, I would stay away from the baked goods as they were stale and they were not replaced fresh every morning. We even found the potato stuffing inside the masala dosa to be stale one day. Bottom line is that the breakfast food is a hit and miss. We stayed for 9 nights and I would rather go to metropolitan spa hotel for my next visit.

My stay at The Park was good. I rang the Park today a few times an hour or so ago to make a booking and the female operator was rude and unhelpful - putting me through to a number that did not answer. I tried two more times and same effect. I then rang again three more times and ea h time I was then hung up on (presumably this female could see my caller ID). I then turned off displaying my caller ID in my phone and tried 2 more times and both my calls were disconnected immediately. How an earth can I make a booking for Friday night with late check out and there is a possibility I might need a room for tomorrow as well. THIS IS NOT GOOD SERVICE and your operator or whoever this person was who answered the call needs counselling. My name is David Mayadas and my # mobile number is +61 421902885. Please call me. Thanks.

The Park is in a great location. The standard if housekeeping was very high. Breakfast was very good. All the staff were very pleasant and helpful. I would stay again.

The hotel is not maintained properly. Things are old and breaking. The rooms are small and cramped. The decor is horrible. Lighting is gets into your eyes. The breakfast buffet is mediocre at best. The location is wonderful. The value for money is not there. I wouldn’t ever stay in Park again. I don’t recommend it to anyone.

I stay in lot of hotels & for the last 10 years I have stayed in many many hotels in multiple countries. This was my 1st visit to The Park New Delhi. My honest review is here. Food - 7/10. Comfort - 8/10 Room Standard - 6/10 Service - 5/10 Staff - 4/10 Location - 10/10 This property seems to be old. Though the building and hotel has that charm, luxury look and X-factor due to its location and close proximity to central business district but it definitely needs some revamp in rooms as everything seemed to be decade old in the room. e.g. you could clearly see wooden flooring to have lot of scratches, hallway carpet seemed to be faded though clean. So while nothing was bad as such, but when you try to compare these amenities with modern days hotels, The Park lags behind. The most negative thing during my experience was staff and their courteousness. It is understandable that Delhi is known to be for Punjabi culture and surrounding NCR brings a mix of people with specific dialect and language skills (don’t want to name), but staff MUST BE trained to be dressed clean, tidy, well groomed, and most of all, being polite ALL THE TIME. A pleasing smile is worth making someone’s morning. A warm gesture, showing concern and attention towards customer would leave a lasting impression. I DID NOT SEE THAT. And so I was disappointed. Probably I expected little too much. Hotel is good for business visits, wedding receptions. Will not recommend for family, leisure trips.

Location of the hotel is convenient, and breakfast is good. But the rooms are worn-out. But the service is poor -- the room safe was defective. I could not open it after setting the combination. Over the day and a half I was there, I called three times to get it opened (twice to housekeeping, and one message to the front desk), but no one came. Fortunately, I had not put anything inside, but imagine if I had locked my passport and cash.

The room stank like cigarettes. I'm sure they put me in a smoker room. It was also not clean and I felt gross staying in this hotel. I checked out the next day and forfeited the amount I'd already spent booking this awful hotel. When I was checking out, the staff at the desk were obnoxious and rude. Don't book this hotel, or the Royal Plaza. Those are both dirty hotels with rude staff.

I was very grateful that after a long flight to Delhi I was allowed to check in early, about 9:30 in the morning. Staff were very good, helpful. The food served at the hotel was outstanding. The room was well appointed & cleaned everyday with fresh sheets & towels daily. As a solo female traveller I felt very safe staying at the Park.

Property is a bit dated. Needs renovation. Staff is amazingly great!!

Had high hopes before I arrived, but the photos make the hotel look nicer than it is. Hotel is very outdated and a bit run down. My bedroom wasn't the best - everyday my AC was set to 10 degrees and it constantly felt cold and damp. Walls are paper thin so you can hear everything - so too are the floorboards. They are very creaky and I could hear everything my upstairs neighbour was doing. Don't bank on a lie in in the morning. Housekeeping are up hoovering and cleaning at 7:30am. Laundry was an utter rip-off....£40 to wash 10 items of clothes. Breakfast was pretty dire - very chaotic and the coffee was awful. In a nutshell, I won't be staying here again.