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Westgate Lakes Resort & Spa Universal Studios Area, Orlando

4 stars4 stars
10000 Turkey Lake RdOrlandoFL32819United States of America, (02) 8228 1927
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Good3.7 / 5
Location
Great location
Wellness Area
Great wellness & sports facilities
Cleanliness
Quite clean
Beach
Beach is not so nice
2235See all 2,235 Hotels.com reviews
From 5,459 reviewsTripAdvisor Traveller Rating

Westgate Lakes Resort & Spa Universal Studios Area, Orlando

Hotel Info: (02) 8228 1927

from A$150
  • Room (Resort Select)
  • Condo
  • Deluxe Villa, 1 Bedroom
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Condo
  • Villa, 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children's club *

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Free shopping center shuttle

  • Free area shuttle

  • Free theme park shuttle

Other information

  • Smoke-free property

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage will be subject to a fee starting February 1, 2015. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast (surcharge)
  • 3 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Pool umbrellas
  • Number of spa tubs - 7
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 10
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 28
  • Year Built 1984
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Cordovano Joe's - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

The Marketplace - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Westgate Lakes Resort & Spa Universal Studios Area, Orlando’s small print

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage will be subject to a fee starting February 1, 2015. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 2235 reviews

Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Fair2.0 / 5
Time Share - I thought those scams had stopped!
The hotel was fine, not well cleaned but the interesting part was the check in. We did a regular check in and were then herded to the "guest services" desk where we were asked if we wanted to have a free breakfast. Of course we said sure, what's the deal? We were tgen told that if we go to the breakfast we would also get $75 cash and a VIP card that would get us use of the resorts equipment including kayaks that we could use on the lake. All that we would have to do is listen to a sales pitch. We were tired and not thinking straight so we agreed and were then asked to leave a $20 deposit to lock in our place which I stupidly handed over (I'd been driving all day). We asked where the bar was so ee could get a drink before retiring for the night and were directed to a bar that was already closed. We woke up and read the agreement that I barely remember signing and realised what we had agreed to and then left the resort without wasting what is claimed to be 90 minutes but sounds more like 3.5 hours! I then read the other reviews and realised that I probably should have paid more attention when booking this room.
1 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Good3.0 / 5
The room different from what was advertised on the website
1 night business trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Excellent4.0 / 5
Watch out for the time share pitch.
The check in process is very misleading and attempts to lure guests into a time share - it was quite offensive. After check in, the clerk literally took my keys and walked me over to a woman who offered all these great deals - including $$ - and all I had to do was attend a short meeting on owning a time share at the property. I will definitely stay again, but will be refusing the sales pitch.
1 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Outstanding5.0 / 5
This hotel is absolutely amazing. I am already planning another trip to go back.
1 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Poor1.0 / 5
Never again
This hotel had the worst professionalism I have ever experienced at a hotel. There were so many hoops to jump through to get anything done and no one at the front desk ever had an answer so any attempt at service was a 30 minute ordeal. Record keeping was ridiculous. It was like I was a new customer with the same problem every time I walked to the desk. They only keyed one room for one night instead of two because I was not with my group at checkin. After rekeying them the next night, they still didn't work. Hotel wouldn't rekey them after I had left the group saying the rooms had not been paid for, yet I had three receipts in hand saying they were paid. My reservations had different initials than mine on them and could not be found upon arrival. My groups could not check in without my photo ID which I had to take a picture of and send. They wouldn't let them check in without my credit card in hand even though they had it and nights had already been paid for. I was on the way at that point and could not fax them anything else they wanted for a hoop jump. I demanded that they let my group in and they finally agreed. I will not be returning to this hotel nor referring it. Hotel.com was not much help in this as well in which I was disappointed. They messed up the reservation and did not communicate what I needed to the hotel prior. It started bad and it ended bad on the hotel end. I kept my cool and never spoke poorly, however the stress was uncalled for on all accounts.
2 night business trip

See all reviews

Westgate Lakes Resort & Spa Universal Studios Area, Orlando

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