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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Beachfront property in Mazatlán with spa, beach bar

Choose dates to view prices

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, where luxury meets tranquility in Cerritos. Savor the international cuisine at one of 5 on-site restaurants and soak up some sun with free beach cabanas, a swim-up bar, and a private beach. Guests rave about the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Rooftop terrace
  • Free area shuttle
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Free beach cabanas
  • Beach sunloungers

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is AU$432
includes taxes & fees
12 Aug - 13 Aug

Why we love this property

Beach bliss awaits
This all-inclusive resort sits on a private beach with free cabanas. Guests can enjoy snorkelling, beach volleyball, or indulge in beachside massages.
Work and beach bliss
Tackle business tasks in the computer-equipped meeting rooms, then recharge with beachside massages. The four bars and swim-up lounge await after work.
Golf paradise getaway
Relax after a round of golf with a trip to this property's full-service spa. The driving range and fitness room make for a perfect golf retreat.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Master Suite Ocean View

A dining area with a round table, chairs, and a vase of flowers.

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

A hotel room with two beds, a painting on the wall, a kitchenette, and a wardrobe.

Junior Suite Ocean View

8.8 out of 10
Excellent
(45 reviews)
  • Partial ocean view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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Exterior
Pueblo Bonito Mazatlan - All Inclusive
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  • Free parking
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9.0 out of 10, Wonderful, 1,019 reviews
The price is AU$433
includes taxes & fees
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Pueblo Bonito Mazatlan - All Inclusive
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About the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 1.1 km
  • Playa Brujas - 6 min drive - 3.1 km
  • Cerritos Beach - 14 min drive - 7.7 km
  • Mazatlan International Center - 14 min drive - 6.9 km
  • The Mazatlan Malecón - 23 min drive - 15.0 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 29 min drive
  • Free local area shuttle

Restaurants

  • ‪Las Gaviotas - ‬4 min drive
  • ‪Sport Bar - ‬17 min walk
  • ‪Las Tres Islas - ‬17 min walk
  • ‪Tabasco - ‬20 min walk
  • ‪Restaurant Mr. Lionso - ‬4 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

  • Putting you within a 15-minute drive of Cerritos Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach massages and volleyball. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. La Cordeliere, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 4 bars/lounges and a rooftop terrace at this luxurious property, and in-room conveniences such as fridges and microwaves. Fellow travellers love the helpful staff.

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included.

Food and beverages

    • All buffet and à la carte meals, snacks and select beverages included
    • Meals and beverages at companion properties
    • Limited gourmet or à la carte dining

Activities and facilities/equipment

  • All non-motorised water sports are included.

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

    • Cooking
    • Dancing
    • Language

Entertainment

    • On-site entertainment and activities
    • Theme parties

At a glance

DONE

Hotel size

    • 378 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
    • Limited self- and valet parking on-site
DONE

Off-site

    • Free area shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Children's pool
  • Free local shuttle
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • On a private beach
  • Tennis lessons
  • Yoga classes
  • Beach volleyball
  • Snorkelling
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 15 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • Fitness centre
  • Golf driving range on-site
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Armonia Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere – This beachfront fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Bistro – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Emerald Grill – On-site restaurant. Open daily.
Sunset Grill – This poolside bistro specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II – This delicatessen only serves light fare. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offer free cancellation for a full refund?

Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, there's free self and valet parking. Parking spaces may be limited.

What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

You can check in starting at 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, this property doesn't have a casino, but Casino del Rey (15-min drive) and MonteCarlo Casino (16-min drive) are both nearby.

What is there to do at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and nearby?

Have fun with on-site activities such as snorkelling and volleyball, and practise your swing on the tennis courts. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive also has 4 bars, a private beach and a sauna, as well as a fitness centre and a garden.

Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, there are 5 on-site restaurants, featuring al fresco dining and international cuisine.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.

What's the area around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive like?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is in Cerritos. Popular attractions include Cerritos Beach, which is 11 minutes away by car.

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Reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were large, spacious, and well-maintained, with some even having a pet-friendly area. (32 reviews)
  • The spa services were beyond expectations and the spa was described as wonderful and next level. (4 reviews)
  • The gym at this property is decent and well-equipped. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Drinks
View
Restaurant
Children
Beach
Spa
Family friendly

Reviews

Verified

10/10 Exceptional

Clean room, great customer service and the food was great
Yvette, 3-night trip
Verified

8/10 Very good

The staff was friendly, the food was good, and the selection of pools was nice.
Verified

10/10 Exceptional

Love this place! It’s beautiful- 3 pools, spotless grounds, amazing plants and landscaping, food is delicious, Jose at pool service was top notch, the spa is next level and all the staff was amazing!
Heidi, 7-night trip
Verified

10/10 Exceptional

Great spa. Relaxing environment. Good food.
Richard, 14-night trip
Verified

10/10 Exceptional

The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
Oscar Luis, 4-night trip
Verified

10/10 Exceptional

The staff was extremely friendly and helpful
Trenton, 7-night trip
Verified

10/10 Exceptional

Cool jungle vibe with big iguana’s chilling by the pool.
Douglas, 5-night trip
Verified

10/10 Exceptional

Super clean and comfortable
Abigail, 4-night trip
Verified

10/10 Exceptional

Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Iain, 1-night trip
Verified

8/10 Very good

Yes. Room clean and staff were fine. Not overly friendly like when in Cabo.
John Craig, 4-night trip
Verified

10/10 Exceptional

I visited Pueblo Bonito Emerald Bay with my friends and we had an excellent time. All the staff were especially friendly an knowledgeable, the ocean view from our room was stunning, the food was great, and the activities fun and diverse. A gorgeous resort right on the beach with an array of amenities and services, I highly recommend it!
Makayla Janelle, 9-night trip
Verified

8/10 Very good

Beautiful view Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been. The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome.
Linda, 5-night trip
Verified

8/10 Very good

This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional! We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed.
Roseann, 10-night trip
Verified

10/10 Exceptional

Jesus at the pool was awesome. He took care of us each day making sure we had what we needed.
Tammy, 4-night trip
Verified

10/10 Exceptional

Excellent food service at Bistro. Good amenities. The only bad thing in the bar closing 10:30pm.
Roberto, 3-night trip
Verified

10/10 Exceptional

Very relaxing. Beautiful resort and landscaping. Excellent staff. Nice rooms with great view. If you're looking for night life and lots of activities, this isn't for you. But if you want relaxing and good food and drinks, it's perfect.
Pamela, 7-night trip
Verified

8/10 Very good

I liked the place, was a bit dated. Beach access was weird and not really a beach in front. Pool was awesome, food was good in the 2 restaurants aside from the buffet. Staff was mostly good. One guy Rodrigo at the front desk was super helpful when my wife lost her AirPods, he not only found them but had them delivered to another friend from our city in Mazatlan. He was awesome!
Tyler, 9-night trip
Verified

6/10 Good

The facilities are very good and clean. What has changed since my last visit is the variety and quality of the food; this may be due to the economy or the lack of tourism. The system is "all-inclusive," including services and taxes. The staff has a way of ambushing guests to collect more money for services already paid for. If the credits are not used, they remain unrefunded because the employees cover for each other, and the credit is never returned.
marcos, 3-night trip
Verified

8/10 Very good

I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
Karen Carpenter, 5-night trip
Verified

8/10 Very good

The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
William, 5-night trip
Verified

8/10 Very good

The property is nice as you drive up. They have lengthy lines and could do a better job at offering water while you wait. The room wasn’t ready timely, you need a golf cart to transport you to different areas and that can take some time (10min) in the heat it was not fun. The pools were nice and the property was big and beautifully decorated. Very family oriented. The room was ok overall stay was average on a lovely property.
Stefanie, 2-night trip
Verified

6/10 Good

Pueblo bonito has changed a lot! Room are run down, check in was a long wait! All inclusive very limited. Restaurant have very little options. Rooms had no power outlets to charge phones. No night activities, only positive thing is all the staff is super friendly and will go above and beyond for you. Will probably not return to Pueblo bonito.
Raul, 7-night trip
Verified

10/10 Exceptional

Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Phillip, 6-night trip
Verified

8/10 Very good

We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.
Sunset
Poolside
Marc, 1-night trip
Verified

10/10 Exceptional

I’ll admit I’m a bit biased as someone who spent many summers in Mazatlán, this place holds a special spot in my heart. On this trip, my family and I decided to embrace the experience as tourists, and we were so impressed by the hospitality we received. Omar and his colleague (I wish I could remember his name!) at the night buffet were truly outstanding. Both were incredibly hardworking, kind, and attentive. They served us for four nights and made us feel right at home each evening. One night, they even surprised us with a specialty pizza for our table the moment they saw us arrive such a thoughtful gesture! Their warm hospitality left a lasting impression, and by the end of our stay, we made sure to find them and say goodbye. We’ll definitely be coming back next year!
Caroline, 6-night trip