Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Overview of Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Beachfront property in Mazatlán with spa and beach bar

8.6/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Rooftop terrace
  • Free area shuttle
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Free beach cabanas
  • Beach sun loungers
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Kitchenette
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • In Cerritos
  • Mazatlan Aquarium - 28 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star luxury property in the heart of Cerritos
Free continental breakfast, a roundtrip airport shuttle, and a swim-up bar are just a few of the amenities provided at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. With a private beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage, a manicure/pedicure, or reflexology at Armonia Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature international cuisine and al fresco dining. Yoga classes are offered at the gym; other things to do include snorkeling and volleyball. In addition to a beach bar and a poolside bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • A free area shuttle, 2 outdoor tennis courts, and tennis lessons on site
  • Massage treatment rooms, express check-out, and ATM/banking services
  • Guest reviews give good marks for the helpful staff and location
Room features
All 378 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with premium channels
  • Kitchenettes, refrigerators, and microwaves

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 378 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM - 4:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
  • Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Traveling with children

  • Children's club
  • Children's pool
  • Free local shuttle
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 15 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • Fitness center
  • Golf driving range on site
  • 3 outdoor pools
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for an additional charge
  • Airport shuttle service for children costs USD 40 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
As of 2 Oct 2022, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on 3 Oct 2022 start from AU$652, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
Is airport shuttle service offered by Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.
What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
You can check in from 4:00 PM - 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive also has 4 bars, a private beach, and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
Yes, there are 5 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include La Marina Restaurant (5.6 mi), Angelo's (5.7 mi), and Cilantro's (5.8 mi).
Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a refrigerator, and a microwave.
What's the area around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive like?
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is a short 19-minute walk from Witches Beach and 19 minutes' walk from Mazagua Aquatic Park. Travelers say this property is in a good location.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.9/10

Eco-friendliness

6/10 Good

Marisol, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great summer family vacation
Guadalupe, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Nubia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Thanks for everything!
Paul, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Stuff, property, excelente, we have late check out, and we can’t have not even a drink with out charge, because our flight was late. There is something the they can work onto.
Estela, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This property is beautiful! We went on a family trip and the location was perfect for all ages. The kids loved the pool. The service was amazing. We had breakfast and dinner at the bistro, they have delicious options and fresh food. The staff was also very friendly. I highly recommend this location.
Liliana, 2-night family trip
Verified Expedia guest review

2/10 Poor

Cendy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
jesus antonio lopez, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lucia, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I like everything
Jesus, 3-night family trip
Verified Expedia guest review