Candlewood Suites Asheville Downtown, an IHG Hotel

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Pool
Pool
Balcony
Terrace/patio

Overview of Candlewood Suites Asheville Downtown, an IHG Hotel

Candlewood Suites Asheville Downtown, an IHG Hotel

2.5 star property
City-center Asheville hotel with indoor pool

9.2/10 Superb

127 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
49 TUNNEL ROAD, Asheville, NC, 28805
Main amenities
  • Weekly housekeeping
  • Indoor pool
  • Rooftop terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • ATM/banking services
  • Water dispenser
  • Self-serve laundry
  • Free newspapers in the lobby
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Asheville
  • The Orange Peel - 5 min drive
  • Harrah's Cherokee Center - Asheville - 7 min drive
  • Biltmore Estate - 10 min drive
  • Asheville Outlets - 13 min drive
  • Biltmore Park Town Square - 17 min drive
  • Pisgah National Forest - 31 min drive
  • Sierra Nevada Brewing Company - 23 min drive

Getting around

  • Asheville Regional Airport (AVL) - 20 min drive

About this property

Candlewood Suites Asheville Downtown, an IHG Hotel

Hotel in the city center
Take advantage of a rooftop terrace, laundry facilities, and a snack bar/deli at Candlewood Suites Asheville Downtown, an IHG Hotel. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • An off-leash area, a TV in the lobby, and luggage storage
  • Free newspapers, coffee/tea in the lobby, and smoke-free premises
Room features
All guestrooms at Candlewood Suites Asheville Downtown, an IHG Hotel include perks such as air conditioning and bathrobes, as well as amenities like sound-insulated walls.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and hair dryers
  • 50-inch LED TVs with cable channels
  • Heating, limited housekeeping, and phones

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 103 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Off-leash area available

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free

What to do

  • Winery tours nearby

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Phone

More

  • Weekly housekeeping

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Candlewood Stes Downtown
Candlewood Suites Asheville Downtown
Candlewood Suites Asheville Downtown, an IHG Hotel Hotel
Candlewood Suites Asheville Downtown, an IHG Hotel Asheville

Frequently asked questions

Does Candlewood Suites Asheville Downtown, an IHG Hotel offer free cancellation for a full refund?
Yes, Candlewood Suites Asheville Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Candlewood Suites Asheville Downtown, an IHG Hotel?
As of 20 Aug. 2022, prices found for a 1-night stay for 2 adults at Candlewood Suites Asheville Downtown, an IHG Hotel on 29 Aug. 2022 start from AU$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Candlewood Suites Asheville Downtown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Candlewood Suites Asheville Downtown, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Candlewood Suites Asheville Downtown, an IHG Hotel?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 50.00 per accommodation, per night. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Candlewood Suites Asheville Downtown, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Candlewood Suites Asheville Downtown, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at Candlewood Suites Asheville Downtown, an IHG Hotel and nearby?
Candlewood Suites Asheville Downtown, an IHG Hotel has an indoor pool.
Are there restaurants at or near Candlewood Suites Asheville Downtown, an IHG Hotel?
Yes. Nearby restaurants include Papas & Beer (4-min walk) and Cornerstone (6-min walk).
What's the area around Candlewood Suites Asheville Downtown, an IHG Hotel like?
Candlewood Suites Asheville Downtown, an IHG Hotel is in the heart of Asheville, a short 3-minute walk from Innsbruck Mall.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

9.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Latheresa, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Darrin, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Cheryl, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Donna, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The only problem I had was the people above me were very loud but that’s no fault of the hotels. Some ppl are just inconsiderate of others
Martha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend stay
In town for a bicycling event was able to get excellent sleep location to the event was excellent.
Jeffrey, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ryland, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johnathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very Nice Property
This hotel is very clean and new; we enjoyed staying there! The pool area was really hot, but that was our only -- minor -- complaint.
Larry, 1-night family trip
Verified Hotels.com guest review