Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Playacar All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Helpful staff, walkable location to Playa Del Carmen, and extremely clean. Room:…Nov. 25, 2020
  • When I got there I asked for a better room, they provided me with a better one, service…Nov. 24, 2020

Riu Playacar All Inclusive

  • Standard Double Room (U)
  • Junior Suite
  • Standard Double Room, Balcony (M)
  • Standard Double Room (L)
  • Standard Double Room (E)
  • Double Room (sin Balcón (M))
  • Junior Suite (M)
  • Double Room (B2C)
  • Junior Suite (B2C)
  • Standard Double Room, Ocean View (U)
  • Standard Double Room, Ocean View (B2C)
  • Standard Double Room, Ocean View (M)
  • Standard Double Room, Ocean View (L)
  • Standard Double Room, Ocean View (E)
  • Junior Suite (L)
  • Junior Suite (E)

What’s around Riu Playacar All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 27 min walk
  • Playa del Carmen Maritime Terminal - 28 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Mamitas Beach Club - 43 min walk
  • Nuestra Senora del Carmen Catholic Church - 37 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Paraiso - 25 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

At a glance

Key facts

Size

  • 396 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-11 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Waterskiing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 9
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 22-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

Dining

The Palms - This buffet restaurant serves breakfast, lunch, and dinner.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Riu Playacar All Inclusive’s small print

Also known as

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Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Riu Playacar All Inclusive

  • Does Riu Playacar All Inclusive offer free cancellation for a full refund?
    Yes, Riu Playacar All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Riu Playacar All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Riu Playacar All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Riu Playacar All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Riu Playacar All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Riu Playacar All Inclusive?
    You can check in from 4:00 PM - 11 PM. Check-out time is 11:00 AM.
  • Are there restaurants at or near Riu Playacar All Inclusive?
    Yes, there are 4 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include El Nero (2.2 mi), Alux Restaurant (2.5 mi), and Perché no (2.6 mi).

Recent reviews

Fabulous 8.8 From 366 reviews

Exceptional 10.0
Amazing Resort!
Wow! Amazing resort. Looking forward to returning for a longer stay! One suggestion: control the animals near the dining areas. Thanks!
us2 night trip
Very good 8.0
Nice beach and location.
This complex is made of multiple small buildings with no Elevator available. Expect to walk long distances from lobby to your room. We get locked in our room for long time until Maintenance fix the locK and We experienced the same issue twice. In comparison with previous Riu properties this one is the most austere one interns of service and food options. On the other hand the beach is fantastic and the hotel is close to playa attractions.
mx3 night family trip
Exceptional 10.0
I loved everything about the hotel. The staff super friendly, humble and attentive I have no negative feed back but I would have to say this (it’s a good idea, I did it) get $100 dollars in singles so you can tip the workers I stood 3 nights and I tip 2 to 3 dollars to everyone I had 30 dollars left and I gave it to my favorite bartender. You will learn that some just live off tip no wage another thing don’t buy off the beach I got ripped I paid almost 20 bucks for a cheap water case and when I go to a store it was 3 dollars So worth it loved the hotel super friendly
JasmineAcosta, us4 night trip with friends
Exceptional 10.0
Amazing place and staff. The rooms were clean and the view to pools and beach were great.
us4 night trip
Exceptional 10.0
Safety is a priority and it shows! Beyond an amazing experience overall with Covid-19. Will be back!
AnaC, us4 night romance trip
Exceptional 10.0
Loved it, beach is great and clean. Awesome staff. Great food and drinks. I loved my first experience in playa del carmen!!
Nancy, us4 night family trip
Exceptional 10.0
Riu Playacar is one of the best resort in the Playa del Carmen and has the most beautiful beach on a white sanded Palm beach surrounded by the most beautiful Turquoise and Blue ocean waters. The resort has an outstanding customer service and the best restaurants on the property . The property is very well maintained clean in a Tropical forest with all in white beautiful buildings towards a modern art deco design . The lobby has also a beautiful interior and modern architectural style. The resort it is definetely a four and a half star resort.One of the best in Playa del Carmen . We will be back to Riu Playacar and Riu resorts .
FabioFina, us6 night family trip
Exceptional 10.0
We were there the beginning of July during the Pandemic. The hotel staff was consistently making sure everything was clean and sanitized to keep us all safe. Every member of the staff went above and beyond to make our stay wonderful! The drinks and food were amazing, the housekeeping was excellent and the resort was beautiful! We will definitely be back!
Crystal, us7 night family trip
Exceptional 10.0
Love this place! Amazing customer service, super clean!
Monica, us3 night romance trip
Good 6.0
It was an overall ok experience. Our restroom had a water-leak two days in a row. We came into our room to find water running from the restroom to the room door. Our room key reader did not work we were issued another set of keys and the same thing occurred. At no time were we offered another room or any accommodations.
JohnDoe, us4 night family trip

Riu Playacar All Inclusive