Overall, our stay was disappointing and far below the standard we expected from a premium four-star hotel. While there were some positives, the overall experience did not feel good value for money.
We had to change rooms because the first one had an unpleasant smell. The replacement was a large accessible room, but it lacked the quality and finish you would expect from a superior room. It felt poorly maintained and rather basic.
The staff were friendly and helpful throughout our stay. The beds, bedding, housekeeping, and breakfast were all good. However, the TV was outdated, with neither Smart TV nor casting capabilities.
As compensation for the room change, we were promised complimentary access to the pool and sauna. Unfortunately, this had not been noted at check-out, so we had to ask for it. When we visited the spa, the men’s sauna had been switched off and was only lukewarm, which was another disappointment.
Overall, the room standard, and attention to detail did not justify the price we paid.