Guests
All properties in Toulouse, Haute-Garonne, France

Best Western Hotel Innes

4-star hotel with bar/lounge, near Capitole de Toulouse

  • Free WiFi
From
A$114

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Lobby
  • Lobby
  • Classic Room, 1 Double Bed - Bathroom
  • Superior Room, 1 Double Bed, Non Smoking - Bathroom
  • Lobby
Lobby. Image 1 of 40.
1 / 40Lobby
13 bis, Rue Matabiau, Toulouse, 31 000, Haute-Garonne, France
8.6.Fabulous.
  • It was the small details that really made a difference: coffee and tea available…

    Jan. 10, 2020

  • The Hotel in my view was not 4* standard more 3/2* the rooms were very small for a…

    Sep. 27, 2021

See all 193 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Shopping
Convenient
Safe
Quiet
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 43 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Self parking
  • 24-hour front desk

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Toulouse City-Centre
  • Capitole de Toulouse - 9 min walk
  • Rue d'Alsace-Lorraine - 3 min walk
  • Victor Hugo Market - 7 min walk
  • Carmelite Chapel - 7 min walk
  • Basilica of Saint-Sernin - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 Double Bed
  • Classic Room, 2 Single Beds
  • Superior Room, 1 Double Bed, Non Smoking

What’s around

Landmarks

  • In Toulouse City-Centre
  • Capitole de Toulouse - 9 min walk
  • Rue d'Alsace-Lorraine - 3 min walk
  • Victor Hugo Market - 7 min walk
  • Carmelite Chapel - 7 min walk
  • Basilica of Saint-Sernin - 8 min walk
  • Place Wilson - 8 min walk
  • Saint Raymond Museum - 9 min walk
  • Church of Notre Dame du Taur - 9 min walk
  • Place du Capitole - 10 min walk
  • Toulouse National Theatre - 11 min walk

Getting around

  • Blagnac Airport (TLS) - 12 min drive
  • Toulouse Matabiau Station - 9 min walk
  • Toulouse St-Agne Station - 6 min drive
  • St. Cyprien-Arenes Station - 6 min drive
  • Jeanne d'Arc Metro Station - 3 min walk
  • Jean-Jaurès Metro Station - 8 min walk
  • Capitole Station - 8 min walk
map
See on map
13 bis, Rue Matabiau, Toulouse, 31 000, Haute-Garonne, France

At a glance

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Up to 22 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per night)
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Offsite parking within 164 ft (EUR 10 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • Snack bar/deli
  • Room service
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 1
  • Year Built – 1986
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 14 per person (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 10 per pet, per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 10 per night
  • Parking is available nearby and costs EUR 10 per night (164 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts major credit cards, major credit cards, major credit cards, major credit cards and major credit cards.

Also known as

  • Best Western Hotel Athenee Toulouse
  • Best Western Hotel Innes Toulouse
  • Best Western Hotel Innes Hotel Toulouse
  • Best Western Athénée Happyculture Hotel Toulouse
  • Best Western Athenee Toulouse
  • Best Western Athenee
  • Toulouse Best Western
  • Best Western Toulouse
  • Best Western Athénée Happyculture Hotel
  • Best Western Athénée Happyculture Toulouse
  • Best Western Athénée Happyculture

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Hotel Innes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 10 per night. Parking spots may be limited.
  • Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of EUR 10 per pet, per night.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Le Colombier (4-min walk), L’atelier du Pêcheur (4-min walk), and Chez Jeannot (4-min walk).
  • No, this hotel doesn't have a casino, but Casino Theater Barriere of Toulouse (8-min drive) is nearby.
8.6.Fabulous.
  • 10.0.Exceptional

    Excellent location very central/the staff is professional friendly and very helpful with a smile.amazing.... The room is very very quiet with thick double windows .AC is working.clean apaisons. I give a 10/10 for this hotel....i was lucky to find it.

    Robert, 1 night trip, Sep. 17, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Two nights in Toulouse

    A very friendly, well located hotel. We spent two nights here and the rooms were a good size, very comfortable bed, and no city noise, despite it’s great location. Clean room and public areas. The staff were very helpful and happy to answer any questions.

    Beverley, 2 night family trip, Aug. 9, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location

    Secure parking on site. Friendly and helpful reception staff. Clean and comfortable rooms. Great location. Recommended.

    Steven, 1 night family trip, Aug. 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Pleased it had parking at the faculty for a small fee! Staff was great and we were able to communicate easily in English!

    1 night trip, Mar. 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Good hotel

    The hotel is good with the essential services.

    Jeffery, 1 night business trip, Jan. 4, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Room was very small - but it was okay for 1 night. You can here other people. Price was good. Location is okay.

    Avron, 1 night romance trip, Dec. 20, 2019

    Verified Ebookers guest review

  • 8.0.Very good

    Best Western Toulouse

    The 7th floor is extremely noisy and hard to get a full night sleep dur to noice caused by strong winds

    Jose, 1 night trip, Dec. 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    I would recommend.

    The room is relatively small but its comfortable. The actual room itself is clean but the toilet, which is seperate to the bathroom did not smell good at all. Hotel staff are really nice and helpful. And the lobby has access to coffee etc which is a nice touch. Very close to the center, approx. 10 min walk.

    S, 2 night trip, Oct. 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Friendly personnel !

    Raf, 2 night business trip, Oct. 7, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Best Western Innes Toulouse-Great Location

    The Best Western Innes in Toulouse is very well situated for touring the major sites in Toulouse. The hotel rooms are small but quite fine. The staff are extremely helpful, making for a delightful stay.

    3 night family trip, Oct. 6, 2019

    Verified Hotels.com guest review

See all 193 reviews