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3-star Wells hotel with indoor pool
The bed, sheets and pillows were very comfortable. The bathroom was nice and new.…
May 6, 2022
Gentlemen by the name of Ron @ the front desk is the rudest individual Other than that,…
May 3, 2022
This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
*See fees & policies for additional details or extra charges
We stayed just one night and were impressed with this hotel. The staff was friendly and the hotel was spotless. There was a refrigerator, Keurig, and microwave in the room. The only negative was that the room will only go to 65 degrees. We like to sleep in a much cooler room all year round and this kept us from having a great nights sleep.
Paul, 1 night family trip, Apr. 29, 2022
Verified Hotels.com guest review
Comfortable room with all mod cons, including USB ports. Convenient for Wells beach, cant fault it really, just what you would expect for a Holiday Inn Express
John, 1 night trip, Apr. 22, 2022
Verified Hotels.com guest review
Check-in process was fine but when I went to room it had not been cleaned. A bag of trash on floor and beds clearly not changed. Desk clerk got me another room. Not impressed. They should have a better accounting system for which rooms have been serviced. I’ve stayed here once before without problems and have 2 future nights booked. Expect that next time will be better or will consider other places.
Mary, 1 night family trip, Mar. 5, 2022
Verified Hotels.com guest review
I have never received such horrible customer service in my entire life. I was nearly brought to tears after calling to simply inquire as to why there were MULTIPLE “holding” fees being taken out of my account when there should have only been 1…the “man” was degrading, belittling, absolutely disgusting in how he was speaking to me and my 12 year old son heard the entire interaction and was VERY upset. I then woke up the next day with even MORE fees being taken out of my account ($250 as of now-this does NOT include the room charge that was also removed from my bank). I am a single mother with 2 children-one of which has special needs-I rely on the money in my account to support my children. This “gentleman” shouldn’t be in hospitality if he is going to be so grossly inappropriate. Tragically, he is the general manager. *Jeff* I will never stay at this hotel again, or ANY hotel affiliated with this man, and I highly recommend others take caution when booking with this location.
Laurajean, 1 night trip, Dec. 31, 2021
Verified Expedia guest review
Super friendly staff! Everything was very clean and beds were so comfy. We will totally stay here again!
1 night family trip, Dec. 29, 2021
Verified Hotels.com guest review
The property was new and very easy to get to, also had Varano's fine dining next door, which was great. The pool looked great, just did not have enough time to utilize it.
Debra, 1 night romance trip, Dec. 4, 2021
Verified Expedia guest review
electrical outlets on one side if the bed didn't work, towel bar in bathroom was ready to fall off the wall, power button to raise and lower blinds would work sometimes and not others. bathroom sink looked like it was about to separate from the counter top. a bit of a shock since its a very new hotel.
David, 2 night trip, Dec. 3, 2021
Verified Hotels.com guest review
I had a great room on the 1st floor. I got a free upgrade from 2 dbl beds to 1 king bed. Room was very clean. I was very comfortable and no one rushed me out on checkout day. I would definitely stay here again. I also highly recommend it.
Lisa, 2 night trip with friends, Dec. 3, 2021
Verified Hotels.com guest review
The staff was very friendly and the hotel was clean. However there was a feel of cheapness in the furniture and the quality of the construction details was not good.
Joseph, 2 night family trip, Nov. 12, 2021
Verified Expedia guest review
Brand new property- at least it felt that way! Super clean and convenient! I highly recommend! Excellent location! Near Hidden Cove Brewery!
Stacey, 1 night trip, Nov. 7, 2021
Verified Expedia guest review