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Novotel Lake Crackenback Resort & Spa

Photo gallery for Novotel Lake Crackenback Resort & Spa

Indoor pool
Indoor pool
Indoor pool
Apartment, 3 Bedrooms | Desk, iron/ironing board, free wired Internet, bed sheets

Overview of Novotel Lake Crackenback Resort & Spa

Novotel Lake Crackenback Resort & Spa

4.5 star property
Crackenback ski aparthotel with spa and free ski shuttle

9.6/10 Exceptional

32 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Kitchen
1650 Alpine Way, Crackenback, NSW, 2627

About this area

What's nearby

  • In a national park

Getting around

  • Cooma, NSW (OOM-Snowy Mountains) - 49 min drive
  • Canberra, ACT (CBR-Canberra Intl.) - 149 min drive
  • Ski Tube Bullocks Flat Terminal Station - 27 min walk
  • Free ski shuttle


  • Sundance Bakery - 4 min drive
  • Crackenback Farm Restaurant - 7 min drive
  • Wildbrumby Schnapps Distillery and Cafe - 8 min drive

About this property

Novotel Lake Crackenback Resort & Spa

Novotel Lake Crackenback Resort & Spa features a free ski shuttle and puts you near winter activities such as downhill skiing, snowboarding and cross-country skiing. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or manicures and pedicures, and local cuisine is served at Cuisine Restaurant, which is open for breakfast and dinner. A golf course and an indoor pool are other highlights, and apartments feature fireplaces and kitchens. Ski hire are also available. Fellow travellers say good things about the helpful staff and location.



Cleaning and safety practices

Enhanced cleanliness measures

Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance


  • Check-in time from 3 PM until 8 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*


  • No pets or service animals allowed

Property amenities


  • Close to a ski area, ski runs and ski lifts
  • Downhill skiing, skiing lessons and cross-country skiing nearby
  • Free ski shuttle
  • Ski shuttle nearby
  • Ski equipment hire


  • Indoor pool
  • Hot tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • 4 treatment rooms
  • Body treatments
  • Manicures and pedicures
  • Sports massages
  • Aromatherapy
  • Couples treatment room(s)
  • Facials
  • Deep-tissue massages
  • Body wraps
  • Hot stone massages
  • Prenatal massages


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Free off-site parking
  • Free ski shuttle

Family friendly

  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • Cuisine Restaurant
  • Alpine Larder


  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker


  • Buffet breakfast available for a fee daily: AUD 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Snack bar/deli
  • Room service available


  • Bed sheets provided


  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Soap
  • Toilet paper
  • Shampoo
  • Towels provided

Living spaces

  • Fireplace
  • Dining room
  • Sitting area


  • Flat-screen TV with satellite service
  • Games room

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area


  • Washer/dryer
  • Laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Desk
  • Conference space

Climate control

  • Air conditioning


  • No pets or service animals


  • No lifts
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • ATM/banking services
  • Gift shop/newsstand
  • Front desk (limited hours)

Location highlights

  • On the lake
  • On the river
  • Near the boardwalk
  • In the mountains
  • In a national park

Things to do

  • 18 holes of golf
  • Health club
  • 3 outdoor tennis courts
  • Yoga classes on site
  • Segway hire/tours on site
  • Golf course on site
  • Hiking/biking trails on site
  • Bike hire on site
  • Volleyball on site
  • Kayaking on site
  • Rafting on site
  • Tennis on site
  • Basketball on site
  • Sailing nearby
  • Snowmobiling nearby
  • Ecotours nearby
  • Mountain climbing nearby
  • Boat tours nearby
  • Snowshoeing nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 46 rooms
  • 2 floors

Special features


Spa and Wellness Centre has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Cuisine Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Alpine Larder – This family restaurant specialises in local cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 30 per person

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Novotel Lake Crackenback
Novotel Lake Crackenback Resort
Accor Lake Crackenback Hotel
Jindabyne Novotel
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village

Frequently asked questions

Does Novotel Lake Crackenback Resort & Spa offer free cancellation for a full refund?
Yes, Novotel Lake Crackenback Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Lake Crackenback Resort & Spa?
This property confirms that guests must provide documentation related to COVID-19 at check-in and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Novotel Lake Crackenback Resort & Spa?
Yes, there's an indoor pool.
Are pets allowed at Novotel Lake Crackenback Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Lake Crackenback Resort & Spa?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Novotel Lake Crackenback Resort & Spa?
You can check in from 3 PM - 8 PM. Check-out time is 10 AM.
What is there to do at Novotel Lake Crackenback Resort & Spa and nearby?
Have fun with on-site activities such as kayaking, mountain biking and rafting, and practise your swing at the golf course. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Lake Crackenback Resort & Spa also has a sauna, a health club and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Novotel Lake Crackenback Resort & Spa?
Yes, Cuisine Restaurant offers al fresco dining and local cuisine. Nearby restaurants include Crackenback Farm Restaurant (5 mi) and Wildbrumby Schnapps Distillery and Cafe (5.6 mi).
Does Novotel Lake Crackenback Resort & Spa have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, cookware and a fridge.
Does Novotel Lake Crackenback Resort & Spa have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Novotel Lake Crackenback Resort & Spa like?
Novotel Lake Crackenback Resort & Spa is located by the river, a short 13-minute walk from Kosciuszko National Park and 3 minutes' walk from Lake Crackenback. Travellers recommend the aparthotel for its quiet location.







Staff & service


Property conditions & facilities


10/10 Exceptional

We stayed there last year when the kids gave us a couple of nights. Loved it so much we came back again this year for another treat (this time we paid for ourselves!). We love the lake and the walks along the river.
Jacqui Murdoch, 3-night romance trip
Verified guest review

8/10 Very good

Amazing accommodation average service
2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.
Verified Wotif guest review

10/10 Exceptional

Location just beautiful
A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.
Verified Wotif guest review

10/10 Exceptional

Alpine Awesomeness!
This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!
Great day snowshoeing above the resort
Verified Wotif guest review

10/10 Exceptional

Comfortable luxury at an affordable cost
We normally stay in Threfbo but was surprised at the atmosphere of this resort. Will stay here again
Verified Expedia guest review

10/10 Exceptional

Nice hotel in peaceful location
Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise
Verified Wotif guest review

10/10 Exceptional

Beautiful place to Stay, Relax and even Propose!
My now fiancé and I stayed at Lake Crackenback, it was just breath taking from the moment you first get there. I proposed to my now fiancé on the balcony overlooking the lake. We had relaxing hot stone massages in the spa at the resort and enjoyed the views from our room. Great place to stay and will definitely be back again.
Verified Expedia guest review

8/10 Very good

Great comfortable place to stay
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.
Verified Wotif guest review

10/10 Exceptional

Verified Wotif guest review

10/10 Exceptional

Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter
Verified Wotif guest review