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All properties in Surfers Paradise, Queensland, Australia
1 room, 2 adults

voco Gold Coast - An IHG Hotel

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
31 Hamilton Avenue, Surfers Paradise, QLD, 4217, Australia

Luxury hotel with full-service spa, connected to the convention center, near SkyPoint Observation Deck
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Value
Fairly good value for money

voco Gold Coast - An IHG Hotel

from A$128
  • Deluxe King Room
  • Superior Twin Room
  • Superior King Room
  • Deluxe Twin Room
  • Deluxe King Ocean View Room
  • Deluxe Twin Ocean
  • Superior King Ocean
  • Superior Twin Ocean

What’s around voco Gold Coast - An IHG Hotel

Top spots nearby

Recommended by this property

  • SkyPoint Observation Deck (1-minute walk)
  • Surfers Paradise Beach (5-minute walk)
  • Cavill Avenue (5-minute walk)
  • Chevron Renaissance (8-minute walk)
  • The Star Gold Coast (27-minute walk)
  • Pacific Fair Shopping Centre (30-minute walk)
  • Sea World (5.1 km)
  • Wet'n'Wild Gold Coast (15 km)
  • Currumbin Wildlife Sanctuary (15.5 km)
  • Warner Bros. Movie World (15.9 km)

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 22 min drive
  • Varsity Lakes Station - 14 min drive
  • Helensvale Station - 16 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Florida Gardens station - 15 min walk

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 10 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking (limited) *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • English
  • Filipino
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Waves Buffet Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Cliffords Grill & Lounge - This restaurant serves lunch and dinner. Reservations are required. Open select days.

Walrus Social House - This bar serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

voco Gold Coast - An IHG Hotel’s small print

Also known as

  • Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate
  • Voco Gold Coast An Ihg
  • voco Gold Coast formerly Watermark Hotel IHG Hotel
  • voco Gold Coast formerly Watermark IHG Surfers Paradise
  • voco Gold Coast formerly Watermark IHG
  • voco Gold Coast - An IHG Hotel Hotel
  • voco Gold Coast - An IHG Hotel Surfers Paradise
  • voco Gold Coast - An IHG Hotel Hotel Surfers Paradise
  • Watermark Hotel
  • voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel
  • Watermark Hotel Spa
  • VOCO Gold Coast (Formerly Watermark)
  • Voco Gold Coast Watermark Ihg
  • Watermark Surfers Paradise
  • Watermark
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Onsite parties or group events are strictly prohibited.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: AUD 100.00 per stay

Optional extras

Self parking costs AUD 25 per night

Rollaway beds are available for AUD 62.0 per day

Buffet breakfast is offered for an extra charge of AUD 29.5 for adults and AUD 29.5 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 1,955 reviews

Good 6.0
One rude staff and I don't be back anytime soon
Well to be honest have had a lovely stay been here 5 days/nights. Tried to rebook only to be told by reception, a fella named Chris that they are at full capacity for Friday night. I even showed him about 8 rooms on this app, will gladly check out tomorrow cause if my money is not good enough for Friday night and I've done nothing wrong in my stay, then I won't ever stay with Voco again I'm a IHG member and have kept to myself 4 my whole stay, am a Carer for my father on Gold Coast, it's not easy But that's life I would have put in a total 5 star review But sasly cant now as Ive been judged by 1 staff member only. Which has really changed my opinion of this hotel. Sorry Voco only takes one Staff member to wreck a review. I copped a few bad rooms and still payed to stay, 1st night was loud due to the room second night No Air Con in my room, and I guess it was my fault that I continued to stay. All other staff I have talked too have been extremely pleasant Only takes the last one I dealt with being utterly rude to trash a review. I'm clean decent and have spoken with all I come across even the non English speaking, done my best to smile and be polite Oh well can't please them all. Not sure if he's under instruction by someone higher up than him But it's not acceptable to me 2 be judged. Unfortunately I'll never stay with VOCO again Christy Commerer is my name for review. Honest and am told I'm too kind, but I won't change cause I'm proud of myself Always Bye VOCO.. Sadtimes
au1 night trip
Fair 4.0
Horrible front desk lady customer service.
Upon check in at the front desk. The man who attended me was ok. When I asked if they have a hotel paper bag for me to put the stuff I was holding, he gave me a plastic bag - White rubbish bag, I said this is not good. So he said he is going to give me black rubbish bag. He can’t understand the concept that I need a paper bag as the plastic bag is not environmental friendly. Then I saw this little pieces of cakes in the jar which I thought were toys so I opened the jar to inspect. I got immediately told off by the woman from the counter in a very strong reprimanding voice and she kept on going on that embarrassed me. She treated me like I was a kid. I’m 50 years old. I deserve to be respected. There’s a nice way to talk without causing embarrassment. The hotel should not even think of providing food for guests which are not individually wrapped even if your customer service people are serving with tongs. They are not wearing gloves and they don’t wear mask ( what if they got colds/cough/airborne disease?). It’s unhealthy and against food handling rules. I do not recommend this hotel to anyone.
au1 night trip
Fair 4.0
Extremely disappointing
It started with unfriendly welcoming on check-in, to the 'unspectacular ocean view' and ended with an extremely poor service from management when something went missing from my room. I paid for 'spectacular' ocean views, but as you can see from the photos uploaded, all you can see is a bit of ocean either side of a very large building right in front of the room. Hardly 'spectacular' as the website promises for a 'deluxe' room. That was not the worst though. A shoe bag went missing from my room. Something very simple and not important to me, but after asking at reception if they could check with the cleaners as to what happened to it, a manager called me back to tell me the cleaners did not take it. His attitude and words implied that there was no possibility for a mistake on their end, and I must have been mistaken. When I expressed that I was disappointed with this attitude and that I hadn't even received a sorry, his response was that he was not going to take responsibility for something they didn't do. So something that was not important to me at all, became a problem to me simply because it was so poorly handled by their manager. All I asked for was to see if they still had the bag, nothing else. This could have been a very simple conversation that was stress free, instead it turned me into a very unhappy person who had a very poor experience and will not return.
auOther trip
Good 6.0
Nightclub at night the music is so loud
We were getting in to Gold Coast late after a long flight and and then drive from Brisbane so booked Voco as we had stayed here the previous year and was a great location with great restaurant down stairs, so we could eat as soon as we checked in and we were looking forward to our dinner. We checked in the music from the bar was blasting soooo loud the receptionist could not us nor we could hear her and had to use a pen and paper to talk. We put our bags in our room and went straight to the restaurant it was 9pm on a Saturday night they told us they were closing (even though there was plenty of people still seated) they said we could eat in the bar/lounge area. The music was so uncomfortably loud, blasting like a nightclub & we had our 2 year old!! The music was actually so loud I could not stand to be in there I couldn’t even think over it. My husband and I couldn’t even discuss our options in there so I left and went to reception lounge area but again the music was so extremely loud I couldn’t stay there either. There was literally no where to go in this hotel to escape the music besides our room. It was really disappointing to not be able to have a meal which is number one why we chose Voco, and to not be able to be in any common areas because of the loud music. I wouldn’t stay here again. They need to advertise that they run as a nightclub at night because it is extremely unsuitable for families and young children
Phillip, auFamily trip
Good 6.0
Great location but not good for loyal customers
My family (2 adults and 1 child) stayed at Watermark in Jan 2017. At that time, we liked the location of the hotel, the free Cartoon Network/Nickelodeon TV channels and the very friendly staffs. Hence, we decided to go back and stayed at Watermark again in Dec 2017. This time around, there was no more free Cartoon Network/Nickelodeon TV channels (to the disappointment of my son). But the worst experience of all was the way the Night Manager on duty on 31st of Dec talked to me. I booked for the buffet breakfast in the morning on the 1st of Jan 2018. Breakfast closes by 10:00am. Having a young son, I thought of going back to the room after breakfast and asked the Night Manager to give me half an hour allowance for check out in the morning i.e. to check out at 10:30am instead of 10:00am. He harshly declined my request! I mentioned that I was a returning customer but he did not even value loyal customers!
Estee, auOther trip

voco Gold Coast - An IHG Hotel

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