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View all photos for Duplex Family Suite

Duplex Family Suite

Duplex Family Suite

  • 70 sq m
  • Park view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 58 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Vineyard view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room Castle

Executive Room Castle | Property amenity

Executive Room Castle

  • 35 sq m
  • Vineyard view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room Vineyard

Executive Room Vineyard | Vineyard

Executive Room Vineyard

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

  • 60 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

At a glance

Hotel size

  • 46 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (1 total)*
  • Service animals welcome
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

What to do

  • Private winery tours
  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Reviews

9.2

Superb

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Good stay
Good stay. Not a five star hotel. We were not welcomed at the door. We had to request help with our luggage. Dining options are really really limited. It’s a good location for Saint Emilion. Staff in restaurant were great, very friendly. Deluxe room was well appointed, spacious, nice bathroom, great view.
Raymond, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Très beau hôtel au coeur des vignobles de Saint Émilion. Calme et quiétude sont au menu dans un cadre idéal. Le spa (hammam, sauna, jacuzzi, douche relaxante, et soins) et la piscine seront satisferer toutes vos envies.
1-night trip
Verified Hotels.com guest review

6/10 Good

Mixed feelings
The hotel building and facilities are excellent. We visited for a short break after our wedding and got off to a great start - friendly welcome, tour of the hotel and a lovely card and flowers in our room. However from here the experience did decline slightly. Whilst the front of house staff continued to be helpful and friendly, those in charge of the restaurant and terrace area were less than polite, forgetting to refill drinks at dinner, seeming to be constantly rushed and on 3 occasions after we sat in various seats around the terrace/gardens rushing towards us and saying we couldn’t sit there. Despite the seats not being reserved at all. This was a rude and embarrassing conversation each time. We did mention this to the manager who met with us and apologised - however the next day we checked out with over €300 extra on our bill which we had to have removed. All of these are honest mistakes I’m sure, but for a 5* resort you don’t expect them to happen - certainly not that many times.
Garry, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alvin, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Beautiful stay in St Emilion chateau
Beautiful chateau, good location, lovely outdoor space. Pool and bar great. Breakfast could have been better and I had to call up four days later because they forgot to release the deposit block on my credit card.
Jennifer, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disaster, worst overall stay in europe
We’ve been traveling abroad for 5 weeks and this is the first hotel that was unapologetic about under delivering on our guest experience almost to a point of oddly taking pride in it. They admitted to having AC that couldn’t keep the rooms cold or even tolerable and said there was “nothing they could do about it” yet didn’t offer anything to make up for the fact that you had to sweat through the entire evening, not even a comp breakfast or croissant as an apology or a more appropriate bill reduction, instead charged us for the 2 drinks we had at the pool because they called us after we booked and said we couldn’t enjoy the restaurant for lunch or dinner because it was sold out. Even more odd, as a hotels.com VIP breakfast was actually included, yet they enforced that it was not, LOL! The only thing I would change of this entire vacation, would be avoiding the out of touch staff at this property. They are the epitome of providing the opposite of guest satisfaction. The property on its own is amazing, unfortunately ruined by people who don’t understand anything about the hospitality buisness. Stay somewhere else!
Schuyler, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful small hotel
Elizab, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property is beautiful. The room is brand new and very clean.
HEIDI, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a gorgeous and updated property very close to St. Emilion. Our room was comfortable, including the bed, pillows and bedding, and the staff welcome (and help with tours) was fantastic. We enjoyed the pool and the gardens, and the lovely terrace option for drinks and breakfast.
Annie, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

A very quiet, beautiful luxury hotel close to the town of Saint-Emilion. The concierge was very helpful with dinner and wine tasting reservations from the time we booked the reservation. Taxi service was easy. The staff was congenial, efficient and professional. We enjoyed relaxing in the bar and had a wonderful meal at the restaurant. Will definitely return
Dr Julia, 3-night romance trip
Verified Expedia guest review