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Clarion Hotel & Aqua Lagoon Waterpark

Photo gallery for Clarion Hotel & Aqua Lagoon Waterpark

Exterior
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Indoor pool, open 4:00 PM to 7:00 PM, lifeguards on site
Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark

2.5 star property
Central West Springfield hotel with water park, connected to the convention centre

794 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
1080 Riverdale St, West Springfield, MA, 01089

Room options

About this area

What's nearby

  • Heart of West Springfield
  • Six Flags New England - 18 min drive

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 16 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 24 min drive
  • Logan International Airport (BOS) - 102 min drive
  • Springfield Union Station - 6 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 18 min drive

Restaurants

  • Panera Bread - 8 min walk
  • Olive Garden - 8 min walk
  • Donut Dip - 8 min walk
  • Shallot Thai Cuisine - 14 min walk
  • IHOP - 14 min walk

About this property

Clarion Hotel & Aqua Lagoon Waterpark

Located near a train station, Clarion Hotel & Aqua Lagoon Waterpark is a great choice for a stay in West Springfield. You can splash around at the water park, grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool, a 24-hour fitness centre and a snack bar/deli are other highlights. Fellow travellers say good things about the helpful staff and bar.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 262 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Lifeguard on site

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness centre
  • An indoor pool
  • Water park access (surcharge)
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Close-captioned TV
  • Grab bar near toilet
  • Grab bar in shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Languages

  • English

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Fridge (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Pool fee: USD 10.00 per person, per night

Optional extras

  • There is a service fee of USD 40.00 per stay

Renovations and closures

The following facilities or services will be unavailable from April 14 2022 to December 31 2022 (dates subject to change):
  • One of the dining venues
  • Breakfast
  • Business centre
  • Daily housekeeping
The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Bar/lounge
  • Restaurant
  • Indoor pool
The following facilities are closed on Sunday, Friday and Saturday:
  • Bar/lounge
  • Restaurant

Children & extra beds

  • Rollaway beds are available for USD 20 per day

Pool, spa, & gym (if applicable)

  • Facility access costs USD 10.00 per person, per day
  • Pool access available from 4:00 PM to 7:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

State tax ID – C0001113250

Also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Does Clarion Hotel & Aqua Lagoon Waterpark offer free cancellation for a full refund?
Yes, Clarion Hotel & Aqua Lagoon Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Clarion Hotel & Aqua Lagoon Waterpark?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Clarion Hotel & Aqua Lagoon Waterpark on 3 Jan 2023 start from AU$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Clarion Hotel & Aqua Lagoon Waterpark?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Clarion Hotel & Aqua Lagoon Waterpark?
Yes, there's an indoor pool. Guests have pool access from 4:00 PM to 7:00 PM.
Are pets allowed at Clarion Hotel & Aqua Lagoon Waterpark?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Clarion Hotel & Aqua Lagoon Waterpark?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Clarion Hotel & Aqua Lagoon Waterpark?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
Is there an on-site casino at Clarion Hotel & Aqua Lagoon Waterpark?
No, this hotel doesn't have a casino, but MGM Springfield (6-min drive) is nearby.
What is there to do at Clarion Hotel & Aqua Lagoon Waterpark and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a water slide and a 24-hour fitness centre.
Are there restaurants at or near Clarion Hotel & Aqua Lagoon Waterpark?
Yes, there's an on-site restaurant. One of the dining venues will be unavailable from 14 April 2022 to 31 December 2022 (dates subject to change). Nearby restaurants include Panera Bread (8-min walk), Olive Garden (8-min walk) and Donut Dip (8-min walk).
What's the area around Clarion Hotel & Aqua Lagoon Waterpark like?
Clarion Hotel & Aqua Lagoon Waterpark is located on the West Springfield Strip, a short 14-minute walk from Olympia Ice Center and 8 minutes' walk from Q Pin 2's. Travellers say that this hotel is in a good location.

Overall score and ratings

5.8

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.7/10

Property conditions & facilities

4.9/10

Eco-friendliness

4/10 Fair

Thumbs down!
The place had no elevator. We had to drag our luggage up two flights of stairs. It took a half an hour to check in two rooms. Totally inefficient and annoying. The place was dirty and aged. I would not recommend this hotel.
Elizabeth, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Robert, 1-night trip
Verified Hotels.com guest review

6/10 Good

Okay Stay
The staff were very friendly. The “breakfast” is a grab-bag option of muffins, granola bars, juice, not a real breakfast bar. We stayed during a day when the water park is not open, make sure you check the water park days if that’s what your going for. The entire building had signs of moisture and light mold due to the water park being indoors. The stay was fine overall.
Rosario, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel stated they jad a pool. The pool is only open from Friday at 4pm thru the weekend. I planned on using the pool and could not. They stated there was a restaurant ? It was closed. The outside of the hotel was very un kept and the inside was not much better. The manager would not work withe either to discount my stay...
charlaina M, 1-night trip
Verified Expedia guest review

6/10 Good

Inconvenience
They don’t state the pool is closed on certain days & that was the main reason for my family booking this trip at this location
Dawn, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

This property did not match the description at all. Our room was dirty and had to be switched. However, the staff were understanding and helpful
Helaina, 1-night family trip
Verified Expedia guest review

4/10 Fair

The whole building had a strange odor, which was worse in the room. The pillows were flimsy, the check in took far too long, and one of the staff was wandering the lobby playing music very loud on their phone. Got a soda from the soda machine, selected Diet Coke, but got a ginger ale, and it was warm. The only route to our room from the lobby was through the now defunct “water park” which was an eye sore.
MICHELLE, 1-night trip
Verified Expedia guest review

4/10 Fair

Overall my stay there was ok. The website shows this great water park and the rooms look good. They have a lot of signs outside in the property saying they are not responsible if your car gets stolen, the water park even though you are a guest, you need to pay to go into the water park. They do let non-guest go in as well. The shower's water pressure was not good, the tv was small and would turn on by itself. Walls are thin, the outside door to the building does not lock. A bad smell was in the hallways, and trash was not taken out from the hallways. They dont do turn down service until you leave.
Jesus, 3-night family trip
Verified Expedia guest review

8/10 Very good

Lagoon and water park
It was a good stay. Staff was friendly, room was clean and comfortable. The only thing that I didn't like was that I booked through hotels.com and the third party didn't know that the water park is only open on the weekend. I planned my stay there because of the pool. It being so hot out I wanted a place with the pool so the 3 kids could cool down. Other than that everything was good. Also it just says free breakfast, it was a continental breakfast, bagels and danishes. I always like to know this ahead of time because my two filters were a place with a pool and breakfast. Usually places will say continental breakfast so that the customer knows.
Anaisa, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

It was dirty and old the hotel had no continental breakfast like it said it did also it was scary it was in really bad shape there was trash everywhere the locks on the doors to get to your car didn't work so the hotel was like unlocked all the time it was just really scary and disappointing
1-night family trip
Verified Hotels.com guest review