All hotels in Playa del Carmen, Quintana Roo, Mexico
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The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

3.5 stars
Ave. Xaman-HaRetorno Sayil S/N Fracc. Playacar, Playa del CarmenQROO77710Mexico, 1800-687-236 (Australia Toll Free)
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Good3.8 / 5
Breakfast
Tasty breakfast
Beach
Beautiful beach
Bar and Beverages
Standard bar
Food
Food is all right
446See all 446 Hotels.com reviews
From 3,658 reviewsTripAdvisor Traveller Rating
  • Cancun, Quintana Roo (CUN-Cancun Intl.) 47-min drive; 36.5 miles/58.8 km
  • Free self parking

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

Hotel Info: 1800 846 835

from A$156
  • Premium Suite (garden view,balcony)
  • All inclusive
  • Superior Room, Balcony, Garden View
  • Standard Room, Balcony, Garden View
  • All inclusive

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: MXN 55.00 per accommodation, per night

Optional extras

Onsite credit card charges are subject to an extra charge

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 110 per night (rates may vary)

WiFi is available in public areas for MXN 110 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Beach towels
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built 1998
  • ATM/banking
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The on-site spa features garden views, and offers a variety treatments, including body wraps, hydrotherapy, aromatherapy and sport massages, waxing, braiding, and nail care. A spa tub is available, and beachside massages can also be arranged. Surcharges for all services.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Skydiving nearby

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: MXN 55.00 per accommodation, per night

Optional extras

Onsite credit card charges are subject to an extra charge

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 110 per night (rates may vary)

WiFi is available in public areas for MXN 110 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 446 reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Outstanding5.0 / 5
Relaxation
A very friendly, calm and relaxing place. Amazing beachfront and excellent constant food and drink facilities.
5 night romance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Outstanding5.0 / 5
beautiful playa del carmen
The Reef was fantastic for my small family , the staff really made us feel welcome and the resort itself was really beautiful set in a lush rainforest and right on the beach
7 night family trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Excellent4.0 / 5
Waht you expect from a 'Hilton' & close to Disney
Checked in for 2nights at the tail end of a 6week trip around the States, Canada and Mexico. Spent a lot of nights in various hotel rooms on the trip so what stood out to me about this stay was the quality. The bed linen was soft and the towels fluffy – sounds standard but it really is rare. The hotel is modern and there is plenty of staff around to assist. The lobby was pretty much always busy as it is really a hotel catering to the conference centre but you can’t hear anything once you’re in your room and it didn’t mean long lines for check in etc, just looks busy. I was there to go to Disneyland and it was a cost effective and convenient option vs staying on site at Disney. I went downstairs in the morning and brought my ticket at the Disney desk in the lobby which is open nice and early - walked around 15mins to the park and had a blast! It is an easy walk and plenty of food places to stop off at along the way if you don’t want to eat at the hotel. It is a 10minute cab ride to the Orange Factory Outlets and there is a Westfield shopping centre 5minutes past that so it is a great location for retail therapy as well. Only one downside – wifi is not included – in this day and age – that just seems nuts! They do have free wifi in the lobby but I would expect more from a Hilton.
6 night trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Excellent4.0 / 5
Good, small all-inclusive in Playa del Carmen
We stayed in Reef Playacar for 5 nights and had an overall very good time. The beach is great and there is plenty to do. The pool complex is rather small but that's offset by the beautiful beach. They can improve though by getting some more and newer sun chairs and more umbrellas. It was tricky to get one of those and lots of guests would leave their belongings on the sunbed and then go away for quite some time. The food is pretty good and the ice cream shop is a great idea. The staff are friendly and quite helpful and the room was comfortable and spacious enough. The location is fantastic as you can walk to 5th avenue in playa del Carmen and surrounding area, which is quite touristy but nevertheless pleasant and fun!
5 night family trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Good3.0 / 5
Just OK, good with the price tag
For the price, I cannot complain. Good was OK, pool bar was a bit crowded, front desk staff was over worked, but overall I would return at the same price.
2 night trip

See all reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

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