The staff was great, especially during the free breakfast which was very good. 1 day they had eggs to order, wish it was every day. Lots of choices, even gluten free pastries. Room was good. The free shuttle to Sorrento was the best. It's a 7 minute drive.Try to book at least 30 minutes in advance or you may have to wait for the second run. Though that's not a long wait. My only minor complaint would be they were unable to provide clear information on what the excursions the hotel provides (I think there is someone there on Saturdays who books as well, but we weren't there). We booked an Amalfi/Positano big boat group tour. We wanted the small tour but they were already booked (do this in advance if you want). The large group was much cheaper. We asked when it returns, we were told 5. We got back a little after 7 and were super exhausted. It was very hot. Amalfi and Positano are similar. After doing 3 hours at Amalfi, 2 1/2 at Positano was a lot in the heat. However, it was a really good value. My last night I asked to book a taxi to the airport and was told it was too late. Eventually they found someone. We had to pay 150 cash or 200 card. 150 is close to what it should be, but I prefer to pay card. That being said, front desk are all super friendly and try to help. Last complaint is they keep your passports at the front desk in plain view of everyone. I saw the desk unoccupied a few times. That's just a nightmare waiting to happen. That being said I would definitely return.