Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Neuss, North Rhine-Westphalia, Germany
1 room, 2 adults

Mercure Hotel Düsseldorf Neuss

4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Am Goldberg - Am Derikumer Hof 1, Neuss, NW, 41469, Germany

4-star hotel in Erfttal with restaurant and bar/lounge
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Could not travel due to coronavirus....lost all of my money as the Hotel would not refund…Mar. 23, 2020
  • Nice, neat and clean place. Very nice and polite staff.Dec. 14, 2019

Mercure Hotel Düsseldorf Neuss

  • Superior Double Room, 1 Double Bed
  • Standard Double Room, 1 Double Bed
  • Privilege, Room, 1 King Bed

What’s around Mercure Hotel Düsseldorf Neuss

Landmarks

  • In Erfttal
  • Uedesheimer Rheinbogen - 45 min walk
  • St. Quirinus Neuss - 3 mi / 4.8 km
  • Duesseldorf-Hafen - 6.3 mi / 10.2 km
  • University Hospital - 6.7 mi / 10.8 km
  • Konigsallee - 7.2 mi / 11.6 km
  • Mitsubishi Electric Hall - 7.8 mi / 12.6 km
  • Port of Neuss - 4.1 mi / 6.6 km

Getting around

  • Duesseldorf Intl. Airport (DUS) - 25 min drive
  • Cologne - Bonn Airport (CGN) - 32 min drive
  • Neuss Holzheim Station - 7 min drive
  • Grevenbroich Kapellen-Wevelinghoven Station - 9 min drive
  • Dormagen Station - 9 min drive
  • Neuss Norf Station - 13 min walk

At a glance

Key facts

Hotel size

  • This hotel has 115 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • 2 per room

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking* on site (limited)

  • Free street parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
Working away
  • Business centre
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 3789
  • Conference space size (meters) - 352
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Handrails in stairways
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Mercure Hotel Düsseldorf Neuss’s small print

Also known as

  • Mercure Hotel Düsseldorf Neuss
  • Mercure Hotel Düsseldorf Neuss Hotel Neuss
  • Mercure Hotel Düsseldorf
  • Mercure Düsseldorf Neuss
  • Accor Duesseldorf Neuss
  • Mercure Hotel Düsseldorf Neuss
  • Mercure Düsseldorf Neuss
  • Mercure Dusseldorf Neuss Neuss
  • Mercure Hotel Düsseldorf Neuss Hotel
  • Mercure Hotel Düsseldorf Neuss Neuss

Policies

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from June to September.
  • Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast.

    The property affirms that it adheres to the SGS (3rd party expert - Global) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards and cash.

    Mandatory fees

    Pet deposit: EUR 10 per night

    Optional extras

    Covered self parking costs EUR 6 per day with in/out privileges

    Buffet breakfast is offered for an extra charge of EUR 18 per person (approximately)

    Pets are allowed for an extra charge of EUR 10 per pet, per day

    Service animals exempt from fees

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Mercure Hotel Düsseldorf Neuss

    • Does Mercure Hotel Düsseldorf Neuss offer free cancellation for a full refund?
      Yes, Mercure Hotel Düsseldorf Neuss does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Mercure Hotel Düsseldorf Neuss currently open?
      This property is closed from December 19 2020 to January 10 2021 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Mercure Hotel Düsseldorf Neuss?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Mercure Hotel Düsseldorf Neuss?
      Yes. Self parking costs EUR 6 per day. Parking spots may be limited.
    • Is there a pool at Mercure Hotel Düsseldorf Neuss?
      Yes, there's a seasonal outdoor pool.
    • Are pets allowed at Mercure Hotel Düsseldorf Neuss?
      Yes, dogs are welcome, with a limit of 2 per room. There's a charge of EUR 10 per pet, per day, and there's also a deposit of EUR 10 per night. Service animals are exempt from fees. Food and water bowls are available.
    • What are the check-in and check-out times at Mercure Hotel Düsseldorf Neuss?
      You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Are there restaurants at or near Mercure Hotel Düsseldorf Neuss?
      Yes, there's an onsite restaurant. Nearby restaurants include Restaurant "Karyatis - Der Grieche" (11-min walk), Curry’s No.1 (2.2 mi), and Hallo Pizza (2.2 mi).

    Recent reviews

    Very good 8.0 From 156 reviews

    Good 6.0
    Located in remote area and nothing to offer by the Hotel and area
    us3 night business trip
    Fair 4.0
    Very tired building in need of renovation But mainly let down by a lack of staff, Bar not open Service in restaurant took for ever- Desert never actually arrived at all, we gave up and went to bed. Claimed facilities don’t really exist. Pool is outdoor and not in use. Gym is a converted room with 2 pieces of basic equipment bought from Argos There are much better hotels in the area.
    gb2 night trip with friends
    Very good 8.0
    It was a very good experience. I ll suggest to my friends and family to choose this hotel
    gb1 night business trip
    Exceptional 10.0
    Spacious room
    Spacious room. Clean. Comfortable.
    Lindsey, gb1 night romance trip
    Exceptional 10.0
    Mercure Hotel Düsseldorf Neuss
    Lovely hotel and friendly staff ... service is very good and everyone greets with a smile .. clean modern rooms with free WiFi .. room service available with a reasonable choice menu
    Ian, gb3 night trip
    Exceptional 10.0
    Helpful staff
    The room was a good size , clean ,tidy & quiet. Nice desk area to work at. Staff on reception were very helpful - organising taxis & answering any questions I had on the area. I didn't explore the local area as I was working in the centre of Dusseldorf. The only negative I had was its position in relation to the centre ,traffic is very heavy & the journey can take up to an hour at peak times & a taxi can cost 50 Euro's.
    Kay, gb2 night business trip
    Very good 8.0
    Comfortable
    Not our first choice as we wanted to be in Dusseldorf, but music event filled local hotels. It was a fairly comfortable room with some free drinks. Only issue was that the large bed did'nt leave much room to get out between the bed and bathroom wall (25cm). Friendly and helpful staff. Close to local supermarkets and restaurants. Parking at hotel only €3 per night.
    Peter, gb2 night romance trip
    Very good 8.0
    Good location once you know where it is... Hotel is in a residential "sleeping" area of the Dusseldorf/Neuss area
    Rik, us1 night business trip
    Very good 8.0
    Very positive travel experience.
    Very good experience! Easy to reach, it close to A57. Nicely located at a little creek and very quiet. Very polite and professionelle staff. We enjoyed a 3 nicht stay and are looking forward to our next Trip to Düsseldorf.
    Wilhelm, usFamily trip
    Very good 8.0
    Ok for business
    Good for a short business trip. Hotel is looking a little tired though. Plus there is extra charges for parking, when there shouldn’t be really. An old Novotel been revamped. Breakfast however was good and the breakfast team are very welcoming as too are the reception staff
    LEE, gbBusiness trip

    Mercure Hotel Düsseldorf Neuss