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All properties in Ixtapa, Guerrero, Mexico
1 room, 2 adults

Krystal Ixtapa

3-star3 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Mexico

3-star beachfront resort with outdoor pool, near El Palmar Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It's a good 3* hotel with a friendly stuff and nice beach, but don't get all inclusive,…Sep. 25, 2020
  • Staff was friendly however, late night music and overfilled pool was not peaceful or…Mar. 31, 2020

Krystal Ixtapa

from A$81
  • King Vista al Jardín o Alberca
  • King vista al mar
  • Room (Krazy Super Saver)
  • Superior King Vista al Mar
  • Estándar Vista al jardín o Alberca
  • Estandar vista al mar
  • Superior Vista al Mar

What’s around Krystal Ixtapa

Landmarks

  • On the beach
  • El Palmar Beach - 1 min walk
  • Delfiniti - 6 min walk
  • Magic World Aquapark - 8 min walk
  • Marina Ixtapa - 14 min walk
  • Ixtapa Golf Course - 18 min walk
  • Marina Ixtapa Golf Club - 25 min walk
  • Vista Hermosa Beach - 32 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Garden
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Krystal Ixtapa’s small print

Also known as

  • Krystal Ixtapa Hotel
  • Nh Krystal Ixtapa
  • Ixtapa Krystal
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Hotel
  • Krystal Ixtapa
  • Krystal Ixtapa Resort
  • Nh Krystal Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Resort Ixtapa
  • Ixtapa Krystal
  • Krystal Ixtapa Hotel Ixtapa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 8 PM.
  • Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 110 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Krystal Ixtapa

    • Does Krystal Ixtapa offer free cancellation for a full refund?
      Yes, Krystal Ixtapa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Krystal Ixtapa currently open?
      The property is closed between April 07 and May 31.
    • What are the cleanliness and hygiene measures currently in place at Krystal Ixtapa?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Krystal Ixtapa?
      Yes, there's free self parking.
    • Is there a pool at Krystal Ixtapa?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
    • Are pets allowed at Krystal Ixtapa?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Krystal Ixtapa?
      You can check in starting at 4:00 PM. Check-out time is noon.
    • Are there restaurants at or near Krystal Ixtapa?
      Yes, there are 3 onsite restaurants. Nearby restaurants include Emilio's Pizza (7-min walk), Bistro Soleiado (7-min walk), and Deborah's Restaurant (9-min walk).

    Recent reviews

    Good 7.0 From 376 reviews

    Exceptional 10.0
    Great Stay!
    Check in was amazing -- we arrived early and were allowed to check in and received a free upgrade for a beautiful room with a view! Everyone was helpful and friendly. Such a great place to stay!
    Jean, us1 night trip
    Very good 8.0
    Couples getaway
    Had a great time. Nice very clean room. Staff was amazing.. went outta way to make us comfortable. Only suggestions are free coffee and free bottle water in the room. Adult pool needs to be better supervised to keep kids out.
    William, us7 night trip
    Fair 4.0
    Not recommended
    I would not recommend the Krystal. The rooms are old and have not been updated. The rooms could have been cleaner. The pastries at breakfast should be covered as there are bees all over them. The food is not great, barely marginal by Canadian standards.
    Kim, ca5 night trip
    Good 6.0
    Beautiful view, horrible service!!!
    Well, first: I don’t understand how it’s in a tourist spot and I can’t use dollars! Not everyone had access to change money on time and we had to walk around looking for a solution. Second:my sons wristband fell while swimming in the ocean and they charge 600 pesos if you loose it but nobody warns you about it! Third:the knob on the shower fell on my toe and I was never able to put it back on the holder!!!! So I had to try and maneuver a way to turn off the water! Fourth: the vents are super dirty and for a hotel that wants to charge you for a plastic bracelet they should have cleaner rooms! Fifth: the section by the pool that sells “hot dogs” and “ hamburgers “ is extremely unorganized!!! The girl looked so confused she had no idea who was grabbing food,who she didn’t charge ,Who she did charge and she was alone except for the other girl working the griddle! Sixth: the buffet they offer at night was the slowest ever in my understanding a buffet should be always full of different options! They had most of the food trays empty everyone was waiting for food and when they would come with a tray by the time you got to it, it was gone! The juices that they put for you to serve yourself are boiling hot and with weather in the high 80’s you want something cold and refreshing so that was extremely frustrating! I will never stay here again! Also if you want them to call a taxi for you it’s 500 pesos but if you walk to the sidewalk it’s 120 pesos!
    Amada, mx1 night family trip
    Exceptional 10.0
    FANTASTIC PLACE to stay with many amenities
    This resort was absolutely perfect for us! The rooms were super clean and our “ garden view” king bed actually had a beautiful view over the pool AND of the ocean!! We could hear the ocean waves crashing at night—a huge bonus!The resort was well maintained and super clean outside around the pool areas and in the rooms. Maid service was fantastic! Hospitality staff were also great!! Many local Mexican families choose this resort as a vacation destination so it gave a good balance between tourists and a local flair! Many staff spoke English but would help you practice spanish if you wanted..we met up with friends here and we walked to many local restaurants and the market area!! EXCELLENT value .....
    Melanie, us6 night trip with friends
    Exceptional 10.0
    a great base for any activities.
    this year we traveled l to ixtapa to help put on a baby shower for 100 poverty level expectant mothers in cooperation with the city of zihuatanejo. and provided clothing for a small half way home for homeless children. we of course spent time relaxing at the Krystal and were as usual pleased with the wonderful staff, facility, and the buffet breakfasts.
    Leif A., us10 night family trip
    Very good 8.0
    Hotel was great!! Everyone is very helpful and so
    Sean, us10 night romance trip
    Exceptional 10.0
    My Ixtapa Family @ The Krystal..
    Amazing.!! Always is. The people are wonderful, I've stayed there over 15 times in 10 years.. Wouldn't go anywhere else..
    Danielle, us7 night trip

    Krystal Ixtapa

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