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Krystal Ixtapa

Photo gallery for Krystal Ixtapa

Golf
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool

Overview of Krystal Ixtapa

Krystal Ixtapa

3.0 star property
Beachfront resort in Ixtapa with spa, outdoor pool

6.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$171
Price available on 15/12/2022
Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Waterslide
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • On the beach
  • Zihuatanejo Bay - 9 min drive
  • La Ropa Beach - 19 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 25 min drive

Restaurants

  • Emilio's Pizza - 7 min walk
  • El Tiburon De La Costa - 7 min walk
  • Ruben's Hamburguers - 8 min walk
  • Deborah's Restaurant - 9 min walk
  • Casa Morelos - 10 min walk

About this property

Krystal Ixtapa

At Krystal Ixtapa, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a children's pool. The helpful staff and beach get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a MXN 1000 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 255 units
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Garden
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (select rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 27-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 110 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM
  • Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a MXN 1000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa Resort
Krystal Ixtapa Ixtapa
Krystal Ixtapa Resort Ixtapa

Frequently asked questions

Does Krystal Ixtapa offer free cancellation for a full refund?
Yes, Krystal Ixtapa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Ixtapa?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at Krystal Ixtapa on 15 Dec 2022 start from AU$171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Ixtapa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Krystal Ixtapa?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at Krystal Ixtapa?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Ixtapa?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Ixtapa?
You can check in from 4:00 PM - midnight. Check-out time is noon.
What is there to do at Krystal Ixtapa and nearby?
Have fun with activities such as cycling, hiking and jet-skiing, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Krystal Ixtapa also has 2 bars and a water slide, as well as a fitness centre and a garden.
Are there restaurants at or near Krystal Ixtapa?
Yes, there are 3 on-site restaurants. Nearby restaurants include Emilio's Pizza (7-min walk), El Tiburon De La Costa (7-min walk) and Ruben's Hamburguers (8-min walk).
Does Krystal Ixtapa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Ixtapa like?
Krystal Ixtapa is a short 1-minute walk from El Palmar Beach and 6 minutes' walk from Delfiniti. Travellers say that this resort is in a good location.

Overall score and ratings

6.8

Good

7.3/10

Cleanliness

7.3/10

Staff & service

6.9/10

Amenities

6.5/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Very good

Staff was very nice and worked hard to please. Room was missing some necessities like ice bucket, glasses fridge.
Bertha, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Sandra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We stay there most times and enjoy the pool and access to the beach, also the staff know us and always take core of us.
Dennis, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Elevator didnt work we got stuck there for 20 min Buffets were not good Little bugs were everywhere in the room And when you would shower water would go off for minutes
Carolay, 3-night family trip
Verified Expedia guest review

2/10 Poor

Horrible servicio
Pésimo servicio. Los cuartos no estaban limpios, las cortinas tenían manchas de comida pedí una secadora de pelo y me llevaron una que no servia pedi otra y nunca la llevaron. Igualmente pedí hielos y nunca me los llevaron. Honestamente no vale la pena el precio por el servicio No regresé nunca jamás
Ana Luisa, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dennis, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Rosa, 4-night trip
Verified Expedia guest review

4/10 Fair

Please do not waste your money! The food mediocre at best. The buffets were okay, but the restaurants were terrible. We got up from 2 of them and left. Bogarts is pretty good but we were rushed the entire dinner. All we heard all week was, 'no', 'you cannot do that', or 'I don't know'. We asked for ice to be delivered to our room and it took getting a manager involved before we got any. There are not nearly enough pool chairs to accommodate even half of the guests. Guests were going down to the pool at 7am to put towels on chairs but then wouldn't show up until 2 or 3pm. Both my sister and I were yelled at by an employee working by the pool, because we were moving chairs so the 3 people on our vacation together could sit together. When we expressed we were just moving a lounge chair so all 3 of us could sit together, he told us we could not, and that was not his problem. Three staff members made our vacation, Ernesto and Xavier (pool bartenders) and Jose, the life guard. They were amazing. Friendly, helpful and fun. I would not go back to this hotel. They refer to themselves as resort, they are not.
Erin, 5-night family trip
Verified Expedia guest review

2/10 Poor

Rude and bad service i will never stsy therr ahain
brenda, 3-night family trip
Verified Expedia guest review

6/10 Good

The property looks old and needs some maintenance. Lots of tiny sugar ants all over my room, so your could not bring any type of food because the ants will be all over it, the door to the balcony could not be locked, some buttons in the elevator are missing. And the pool is closed at 8pm when there's plenty of day light left. Overall was not a really bad stay, but could had been better if their maintenance and care take priority. Gives the property a bad look, run down and old. Staff very friendly.
juan, 4-night family trip
Verified Expedia guest review