Crossroads Inn & Suites

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Overview of Crossroads Inn & Suites

Crossroads Inn & Suites

2.5 star property
Walking distance from Ripley's Aquarium of the Smokies

7.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
440 Parkway, Gatlinburg, TN, 37738
Main amenities
  • Daily housekeeping
  • Fitness center
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Self-serve laundry
  • TV in a common area
For families
  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Ripley's Aquarium of the Smokies - 7 min walk
  • Great Smoky Mountains National Park - 25 min walk
  • Anakeesta - 1 min drive
  • Gatlinburg Space Needle - 6 min drive
  • Gatlinburg SkyLift Park - 5 min drive
  • Gatlinburg Convention Center - 6 min drive
  • Great Smoky Mountains National Park Headquarters - 14 min drive
  • Ober Gatlinburg Ski Resort and Amusement Park - 15 min drive
  • Dolly Parton's Stampede Dinner Attraction - 11 min drive
  • LeConte Center At Pigeon Forge - 15 min drive
  • Island at Pigeon Forge - 15 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

About this property

Crossroads Inn & Suites

When you stay at Crossroads Inn & Suites, you'll be within a 10-minute drive of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Guests can take a dip in the seasonal outdoor pool or visit the fitness center for a workout. Also, this hotel is 3 mi (4.8 km) from Great Smoky Mountains National Park Headquarters and 5.8 mi (9.4 km) from Dolly Parton's Stampede Dinner Attraction. Fellow travelers say good things about the helpful staff and location.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 11:00 PM
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:30 AM–10:00 AM
  • Coffee/tea in a common area

Traveling with children

  • Children's pool

What to do

  • Ski lifts nearby
  • Snowboarding nearby

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 1 building/tower
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Inn & Suites Hotel
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg
Crossroads Inn & Suites Gatlinburg
Crossroads Inn & Suites Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.1/10

Amenities

7.6/10

Property conditions & facilities

7.1/10

Eco-friendliness

8/10 Very good

Teresa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We used a chair cushion to block the curtains blowing from a/c. We were so grateful for wonderful a/c after hiking all day. But there was several paper trash in chair under where cushion was. We could care less but thought u would like to know.
MaryAnn, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not as advertised.
Hotel was older & run down. Our room was not clean. There was no fitness room like advertised. The breakfast was packaged danishes & granola bars. Overall not impressed. Only nice thing was that it was close to downtown Gatlinburg.
Jessica, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Lori, 1-night family trip
Verified Hotels.com guest review

6/10 Good

3-night trip
Verified Hotels.com guest review

6/10 Good

Not a good experience
2 out of 3 electrical outlets not working, completely stopped up tub (they did fix), way too loud neighbors, disgusting cigarette butts everywhere in the parking lot, room keys kept deactivating. Needs major overhaul.
Stephanie, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Overview
The rooms were as pictured. The gentleman at front desk was not as welcoming as I would expect for being the first contact for the hotel. Not the “southern hospitality” I would expect. Beds were comfortable and rooms were clean. Location was perfect.
Tiffany, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nazim, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ahamed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

donnie, 1-night trip
Verified Hotels.com guest review