Microtel Inn & Suites by Wyndham Longview, Longview, United States of America

I’m not one to leave bad reviews on a whim. We stayed here a few months ago and the customer service was wonderful. Last night was the complete opposite. We came in late and went up to the front desk. My husband came in first. The lady was reclined in her chair reading a book with her shoes off and her feet kicked up, eating a sandwich. She looked up at my husband and paused. She rolled her eyes as she started to slowly get up to check us in. Our online reservation hadn’t gone through so my husband waited for me to get there. When we both walked back in she had already settled back down and looked pretty irritated as she had to get up a second time to do her job. She came off as a little condescending when she was checking us in. When we got to our room I went to the lobby to look for some bottled water and a sign said it was only available for purchase at the front desk. I didn’t bother. I would have rather drank toilet water than go ask her to get up one more time to get me some water. I will never stay here again. Also the last time we stayed here pets were allowed, but this time there were “no dogs” signs everywhere.

It was peaceful and a nice gettaway.

Hotel was pretty nice, not sure that person at desk knew exactly what they were doing they had to have my card to run again after I had already pd so charged me twice but credited one charge back...lady in morning was nice but tried telling me I don't book hotel the way I did when I knew I was right!!

I stay here because it is clean and safe and close to a chemical plant I visit when our company is performing work there. Rooms are as it says in the name - Micro, so if you are looking big kitchenette type rooms to stay with family this wont work for you.

Great staff, great location, great suites, very clean and comfortable will definitely return.