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All properties in Canberra, Australian Capital Territory, Australia
1 room, 2 adults

Novotel Canberra

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
65 Northbourne Avenue, Canberra, ACT, 2600, Australia

Luxury hotel with indoor pool, near Canberra Centre
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Convenient located, within walking distance to many cafes and restaurants. Comfortable…Sep. 1, 2020
  • The hotel is very dated. The rooms need to be completely renovated and brought into the…Aug. 5, 2020

Novotel Canberra

from A$139
  • Standard Double Room, 2 Double Beds
  • Executive Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Apartment, 1 Bedroom
  • Standard Room, 1 King Bed, Balcony
  • Standard Room, 1 King Bed
  • Executive Double Room, 1 King Bed with Sofa bed

What’s around Novotel Canberra

Landmarks

  • In Canberra City Centre
  • Canberra Centre - 10 min walk
  • Australian National University - 12 min walk
  • National Convention Centre - 13 min walk
  • Commonwealth Park - 20 min walk
  • Australian War Memorial - 30 min walk
  • National Gallery of Australia - 41 min walk
  • Parliament House - 44 min walk

Getting around

  • Canberra, ACT (CBR-Canberra Intl.) - 67 min drive
  • Kingston Canberra Station - 11 min drive
  • Queanbeyan Railway Station - 21 min drive
  • Bungendore Station - 30 min drive

At a glance

Key facts

Hotel size

  • This hotel has 286 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:00 PM
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking* on site (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Pool sunloungers
  • Fitness facilities
  • Spa tub
  • Sauna
  • Health club
Working away
  • Business centre
  • Number of meeting rooms - 7
  • Conference space
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Vol. 1 Bar - This bar serves lunch and light fare. Open daily.

Novotel Canberra’s small print

Also known as

  • Novotel Canberra Hotel
  • Novotel Canberra
  • Novotel
  • Canberra Novotel
  • Accor Canberra
  • Novotel Canberra Hotel Canberra
  • Novotel Canberra Canberra
  • Novotel Canberra Hotel Canberra

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:30 AM to 10:00 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available through room service.

    The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Credit card charges are subject to an extra charge of 1.3 percent

    Self parking costs AUD 27 per night with in/out privileges

    Rollaway beds are available for AUD 50.0 per stay

    Breakfast costs between AUD 12 and AUD 28 for adults, and AUD 15 and AUD 15 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Novotel Canberra

    • Does Novotel Canberra offer free cancellation for a full refund?
      Yes, Novotel Canberra does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Novotel Canberra?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Novotel Canberra?
      Yes. Self parking costs AUD 27 per night. Parking spots may be limited.
    • Is there a pool at Novotel Canberra?
      Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
    • Are pets allowed at Novotel Canberra?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Novotel Canberra?
      You can check in from 2:00 PM to 11:00 PM. Check-out time is 11 AM.
    • Are there restaurants at or near Novotel Canberra?
      Yes, there's an onsite restaurant. Nearby restaurants include Pialligo Estate (5.8 mi).
    • What is there to do near Novotel Canberra?
      Recommended spots to visit include Canberra Centre (10-min walk) and Australian National University (12-min walk), along with National Convention Centre (13-min walk) and Lake Burley Griffin (0.8 mi).

    Recent reviews

    Good 7.2 From 911 reviews

    Poor 2.0
    Very disappointed
    This property is very run down, the service lacks personality and the cleanliness is not good at all considering we are in the midst of a pandemic. Very disappointed!!
    Kaye, au2 night family trip
    Fair 4.0
    Novotel
    Heating didn’t work. Car park system was chaotic and difficult to understand.
    au1 night trip
    Very good 8.0
    Luxurious stay but slow breakfast.
    The pool, staff, parking and room was excellent! The only bad thing was that even though we had to book in for breakfast due to covid, it still took 1hr and 15mins to get our breakfast- even though we could see the wait staff were working really hard and fast! This made us late for our event!
    Katharine, au1 night family trip
    Fair 4.0
    Disappointing and not worth the money
    Room was dated and pillows all flat. We had booked under the “bed and breakfast” package. Our first morning, even though we had booked in a time, when we got to the breakfast restaurant, our booking was not recorded. This required us to wait 15min until they sorted that out. When we finally sat down, it took 20 mins for someone to take our order and that was only because I beckoned you a waiter. The restaurant was not busy but it was very chaotic and not managed. We waited 30min to have our drink order which was incorrect when it arrived. During our wait, at least three tables of people for up and left dissatisfied. The people next to us waited 1 hr for their food to turn up, which was the incorrect order as well. We decided to leave as well as the whole breakfast production was a disaster. Upon checkout when we went to collect our car, we were told that it was being stored at the alternate car park, even though the hotel and valet were told we were checking out the next morning. Had to wait 30 mins for our car to be brought around while we waited in the lobby with our luggage. We will never stay at the Novotel Canberra again. The only benefit was the location to cafes and restaurants.
    Mark, au3 night family trip
    Exceptional 10.0
    Rooms are quite old, very good heating though!
    au1 night trip
    Good 6.0
    Disappointing stay
    Very dated hotel. Difficult to find parking lot. Reception underwhelming as was general service. Location was good but we will not stay at the Novotel again. We visit Canberra 5-6 times a year. In our opinion there are plenty of other hotels in the area that are much, much nicer and cheaper.
    au1 night trip
    Good 6.0
    Disappointed that I was charged twice Once by hotels.com and then by Novatel If I hadn’t picked it up on my bank transactions it would have gone unnoticed Novatel have agreed to refund but not good enough Will not be using hotels.com or Novatel again
    au1 night trip
    Good 6.0
    Poor and Disappointing Service!!
    Very poor service and rude customer service. The buffet breakfast on New Years Eve was horrible and a waste of money. There was a lack of service and no food. Poorly organised and managed. No complaints about the accommodation, but employees need better customer training.
    Luisa, au3 night family trip
    Good 6.0
    Ordinary
    Lack of towels, dirty plates constantly in hallway. Room was a king but was small and cramped. Toilet hand basin doubled as kitchen sink.
    Wayne, au2 night trip
    Very good 8.0
    Wrong time for holiday
    Checked in on 31 December 2019. Booked Breakfast on 1 January 2020 on hotel was so crowded, we had to come back 10am to get the table And the foods were empty and had to wait. I guess this is the result of overcrowded hotel? The parking inside the building was horrible as the space is very tight. I got bump/dent on the car that I just found out after arriving Back home. Canberra air was full with smoke haze that we couldn’t stand outside for fresh air and couldn’t do sightseeing at all. Regardless who to blame, our experience All in all were bad, I hope it was just holidaying on wrong time of the year during bush fire season.
    Sonny, au1 night family trip

    Novotel Canberra

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