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The Fives Oceanfront

Photo gallery for The Fives Oceanfront

Private beach, white sand, scuba diving
Private beach, white sand, scuba diving
Private beach, white sand, scuba diving
Outdoor pool
Outdoor pool

Overview of The Fives Oceanfront

The Fives Oceanfront

3.5 star property
Puerto Morelos beachfront hotel with spa, outdoor pool

7.0/10 Good

11 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Av Javier Rojo Gomez Norte Super Mza 2, Manzana 25, 5, Puerto Morelos, ROO, 77580
Main amenities
  • On a private beach
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Babysitting services
  • Television
  • Blackout curtains
  • Lift
  • Minibar
  • Dressing gowns

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 23 min drive
  • Moon Palace Golf Club - 27 min drive
  • Riviera Cancun Golf Resort - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.7 miles/38.1 km
  • Free airport shuttle

Restaurants

  • La Sirena Restaurant, Lounge and Sports Bar - 5 min walk
  • Panna e Cioccolato - 3 min walk
  • El Nicho - 4 min walk
  • Merkadito del Mar - 3 min walk
  • Spyder Café - 2 min walk
Map

About this property

The Fives Oceanfront

The Fives Oceanfront offers a free airport shuttle (available 24 hours). Guests can grab a bite to eat at the coffee shop/cafe or visit the spa to be pampered with deep-tissue massages or manicures and pedicures.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Late check-in subject to availability
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property offers health screenings for COVID-19 onsite for a surcharge

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • On a private beach
  • Scuba diving

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • An outdoor pool
  • Full-service spa

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Children's dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Shower/bath combination
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

More

  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and manicures and pedicures. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.65 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 25 for adults and USD 15 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>

Also known as

The Fives Oceanfront Hotel
The Fives Oceanfront Puerto Morelos
The Fives Travelers at Fives Oceanfront
The Fives Oceanfront Hotel Puerto Morelos
THE FIVES TRAVELERS AT THE FIVES OCEAN FRONT BY YPJ
Epic Travelers at The Fives Ocean Front All Inclusive
Epic Travelers at The Fives Ocean Front by YPJ All Inclusive
Epic Travelers Ocean Front AI Puerto Morelos by Go Travel Club

Frequently asked questions

Does The Fives Oceanfront offer free cancellation for a full refund?
Yes, The Fives Oceanfront does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Fives Oceanfront?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Fives Oceanfront?
Yes, there's an outdoor pool.
Is an airport shuttle service offered by The Fives Oceanfront?
Yes, a free airport shuttle is available.
What is there to do at The Fives Oceanfront and nearby?
Have fun during the warmer months with activities such as scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Fives Oceanfront also has 2 bars and a private beach, as well as spa services.
Are there restaurants at or near The Fives Oceanfront?
Yes, there's an on-site restaurant.
What's the area around The Fives Oceanfront like?
The Fives Oceanfront is a short 4-minute walk from Puerto Morelos Town Square and 4 minutes' walk from Puerto Morelos Reef.

Reviews

7.0

Good

7.7/10

Cleanliness

6.9/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Fair

I booked a one night stay here when my flight home was cancelled for weather. Opted to pay more for the all inclusive package. The trouble started with a message on this app right after confirming the booking - asking for a call ASAP to confirm the stay. I called the number and it was an affiliate with the hotel, not the hotel itself, asking for all my info including my CC info. I declined since it was already paid for and they told me it would cost me $5 to confirm and sign up for whatever they were selling - grocery coupons?! weird. I declined and the man was rude, telling me he cant help me, cant confirm, and wouldn't answer my questions about if he was with the hotel or not. then he hung up on me. Getting to the hotel was a nightmare, Expedia claims in the listing that free hotel transportation was included but offers no guidance on booking it. when I called both hotel and Expedia, both told me they dont do that and to call the other one. both provided no solutions and a taxi ride for the 20 miles it takes was $140. totally deceiving and unacceptable. upon checking in, they claimed they didnt have a room ready (it was 6pm) and said they could get us in right away if we pay $200 more for a top of the line room (they claimed it was $600/night and we would be getting a good deal, but I already paid $400 for this ONE NIGHT, so I wouldn't be getting a deal at all. we declined time and time again after them asking us to upgrade. no guidance on the hotel after we finally got in.
Andi, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

This was a horrible stay the staff and management have no idea what they are doing they just want to take ur money! Especially the managers, they are no help! Never again!
7-night family trip
Verified Orbitz guest review

2/10 Poor

Epic Travel is the crappy timeshare arm of The Fives. They over booked The Fives in Puerto Morelos and sent us to The Fives Beach. They promised airport transportation, None! We paid $100.00 to get to Puerto Morelos. Only to find out There was no room at the Inn. They said they would get us a taxi to The Fives Beach, but when we arrived the cab driver said we owe $30.00. Get us a cab meant just get the cab, not pay for it. At the Epic Club check in we got nothing! Not an apology, no compensation of any type, just a room. They could not even get us dinner reservations for that night. I had to leave at that point, seeing nothing would be done. The next morning we went back to The Epic Club room to see what they would do. The saleswoman said she appreciated our dilemma and said we could have a $150.00 spa credit. Oh thank you, that’s something. Then she said what morning would be a good for the presentation (the timeshare pitch). So in the end we got nothing. All a waist of valuable vacation time and when you make it clear you’re not interested. They become ghosts. Stay away from The Epic Club. They add no value to your stay. On a good note. The Fives Beach is a great resort. Cleanliness, Service, Staff, Food, Rooms even the alcohol is good, they’re all a 10. The Beach is only a 3.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet resort, very relaxing. Perfect rewind getaway.
4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

BeAutiful hotel. Amazing restaurant. Walkable to puerto Morelos
5-night trip
Verified Expedia guest review

4/10 Fair

gaetan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was amazing! Hotel areas are great! Really recommend
Jesus, 4-night romance trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review