6/10 Good
24 Mar 2023
Deserves it's rating!
Great location and space but the front desk could be more efficient and the concierge is often just spaced out! It took 3 days and insisting for them to find a package that was delivered (thank goodness for proof of delivery) and after that, other packages were brought on time. One concierge in particular acted completely spaced out everytime we interacted only to find out he was perfectly fine with the front desk staff! He likely needs re-allocation to a different department!
The hotel gets pretty busy likely due to the proximity to Paddington station and most guests look like business guests.
The hotel walls are quite thin though and noise from the hallway and outside were bothersome.
The heated floor in the bathroom was really nice in cold weather.
Adeteju
Adeteju, 1-night trip
Verified Hotels.com guest review