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Hotel New Otani Osaka

Luxury hotel with 10 restaurants, near JO-TERRACE

  • Free WiFi
From
A$188

Property renovations and closures

  • During renovations, the hotel will make every effort to minimize noise and disturbance.

Image gallery

  • Luxury Connecting Suite, 4 Adults, Castle View - Guest Room
  • Luxury Connecting Suite, 4 Adults, Castle View - Guest Room
  • Junior Suite, Non Smoking - Living Area
  • Executive Suite 70-77sqm, Triple use - High floor Guaranteed - Living Room
  • Luxury Connecting Suite, 4 Adults, Castle View - Guest Room
Luxury Connecting Suite, 4 Adults, Castle View - Guest Room. Image 1 of 109.
1 / 109Luxury Connecting Suite, 4 Adults, Castle View - Guest Room
1-4-1 Shiromi Chuo-ku, Osaka, 540-8578, Osaka-fu, Japan
9.2.Superb.
  • Stayed in this top class hotel for three nights in a suite. Quite new and therefore very

    Jan. 17, 2020

  • The staffs are very courteous and very helpful, we like it very close to transport as…

    Nov. 8, 2019

See all 699 reviews

Official standards

This property advises that it adheres to Coronavirus Guidelines (Japan) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Transport options
Walkable
Convenient

The property will be renovating from September 16 2021 to May 31 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 525 guestrooms
    • Daily housekeeping
    • 10 restaurants and 2 bars/lounges
    • Indoor pool
    • Breakfast available
    • 2 outdoor tennis courts

    For families

    • Fridge
    • Private bathroom
    • Television
    • Free toiletries
    • Daily housekeeping
    • Hair dryer

    What’s around

    • In Chuo
    • JO-TERRACE - 5 min walk
    • Osaka-jō Hall - 9 min walk
    • Osaka Castle Park - 9 min walk
    • Osaka Castle - 17 min walk
    • Miraiza Osaka - 18 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Economy Double Room, Non Smoking, Town View
    • Superior Double Room, Non Smoking, Castle View
    • Superior Twin Room, Non Smoking, Town View
    • Superior Twin Room, Non Smoking, Castle View
    • Superior Triple Room, Non Smoking, Town View
    • Economy Triple Room, Non Smoking, Town View
    • Single Room, Non Smoking, Town View
    • Single Room, Smoking, Town View
    • Run of The House, Smoking
    • Junior Suite, Non Smoking
    • Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)
    • Economy Triple Room, Non Smoking, Castle View
    • Run of The House, Non Smoking
    • Deluxe Double Room, Non Smoking, Castle View
    • Deluxe Twin Room, Non Smoking, Castle View
    • Economy Double Room, Smoking, Town View
    • Superior Triple Room, Non Smoking, Castle View
    • Family Suite, Non Smoking, Castle View
    • Japanese Suite, Non Smoking, Garden View
    • Superior Double Room, Non Smoking, Town View
    • Special Sale! Suite Room, Non Smoking
    • Deluxe Triple Room, Non Smoking, Town View
    • Luxury Connecting Suite, 4 Adults, Castle View
    • Special Sale! Suite Triple use Non-smoking (2 single beds + 1 extra bed)
    • Luxury Junior Suite, High Floor, Non-smoking
    • Executive Suite 70-77sqm, Triple use - High floor Guaranteed

    What’s around

    Landmarks

    • In Chuo
    • JO-TERRACE - 5 min walk
    • Osaka-jō Hall - 9 min walk
    • Osaka Castle Park - 9 min walk
    • Osaka Castle - 17 min walk
    • Miraiza Osaka - 18 min walk
    • Shinsaibashi Shopping Arcade - 2.9 mi / 4.7 km
    • Tsutenkaku Tower - 4.2 mi / 6.8 km
    • Abeno Harukas - 4.8 mi / 7.7 km
    • Umeda Sky Building - 5.1 mi / 8.1 km

    Getting around

    • Kansai Intl. Airport (KIX) - 41 min drive
    • Itami Airport (ITM) - 14 min drive
    • Kobe Airport (UKB) - 30 min drive
    • Shigino Station - 17 min walk
    • Kyobashi Station - 17 min walk
    • Tenmabashi Station - 21 min walk
    • Osakajo-koen Station - 3 min walk
    • Osaka Business Park Station - 6 min walk
    • Osakajo-kitazume Station - 12 min walk
    map
    See on map
    1-4-1 Shiromi Chuo-ku, Osaka, 540-8578, Osaka-fu, Japan

    At a glance

    Hotel size

    • This hotel has 525 rooms
    • This hotel is arranged over 18 floors

    Arriving/leaving

    • Check-in time 2 PM-1:00 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Breakfast is not included in the Breakfast Included room rate for children ages 6 and younger who share existing bedding with parents.

    Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Onsite self parking (JPY 1200 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 10 restaurants
    • 2 bars/lounges
    • 2 coffee shops/cafés
    • Restaurant
    • Room service (during limited hours)

    Things to do

    • Indoor pool
    • Fitness facilities
    • Outdoor tennis courts - 2

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Number of buildings/towers - 1
    • Year Built – 1986
    • Lift
    • Safe-deposit box at front desk
    • Designated smoking areas

    Accessibility

    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible on-site restaurant
    • Wheelchairs available on site

    Languages Spoken

    • English
    • Japanese

    In the room

    Home comforts

    • Air conditioning
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Digital TV channels

    Stay connected

    • Free newspaper
    • Free wired Internet
    • Phone

    Food and drink

    • Fridge
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    ALL DAY DINING SATSUKI - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

    TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse serves lunch and dinner. Reservations are required. Open daily.

    ISSHIN - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

    FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required. Open select days.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A city tax may be collected at the property, effective January 1, 2017. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of JPY 3993 per person (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Self parking costs JPY 1200 per night with in/out privileges
    • Parking height restrictions apply

    Pool, spa & gym (if applicable)Pay at property

    • The fitness facility is accessible for JPY 3850 per person
    • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks, will be available to guests.

    Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

    Policies

    The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

    Guests can rest easy knowing there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

    For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

    Also known as

    • Hotel New Otani Osaka
    • Otani Hotel Osaka
    • Hotel New Otani
    • Hotel New Otani Osaka Hotel
    • Hotel New Otani Osaka Osaka
    • Hotel New Otani Osaka Hotel Osaka
    • Hotel New Otani
    • New Otani Osaka
    • Osaka New Otani Hotel
    • New Otani Hotel Osaka
    • New Otani Osaka
    • Osaka Hotel New Otani
    • Osaka New Otani Hotel
    • Osaka Otani Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Hotel New Otani Osaka does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs JPY 1200 per night.
    • Yes, there's an indoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 2 PM - 1:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 10 onsite restaurants, featuring Japanese cuisine and garden views. Nearby restaurants include Cheers (9-min walk), Gaku Bar (10-min walk), and Saizeriya (11-min walk).
    • Practice your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a fitness center.
    9.2.Superb.
    • 10.0.Exceptional

      A modern hotel with all amenities. Very helpful staff and many options for food. Beautiful outlook of the castle and surrounds. Only 5 minute walk to the Osaka loop train line to link you with the rest of the city. And the hop on hop off bus leaves from this hotel.

      Donna, 3 night family trip, Sep. 27, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Very satisfied customers

      Rooms set up as expected, plenty of space and very comfy beds. Shower head height good with plenty of water pressure. Only slight disappointment was the breakfast buffet; a little lacklustre for the substantial price.

      David, 5 night family trip, Sep. 24, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Hotel entry and lobby is exceptionally luxurious, however cannot say the same for the rooms. Rooms were old and mediocre. Expected more...

      Rebel, 3 night family trip, Jul. 24, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Lovely hotel, very attentive staff. Our room was a great size. Location was excellent, especially for people with JR passes. I was annoyed that you had to pay on top of hotel price to use amenities like swimming pool (seems standard practice in Japan though) but worst of all, you have to be over 18 to use the pool and our 13 year old was devastated. I would stay here again, we love Osaka.

      7 night family trip, Jul. 5, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Superior service, excellent amenities and nice to be away from Osaka City yet only three train stops away.

      Julie, 7 night romance trip, Jun. 16, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Our stay was only one night being our last night in Japan. Get a room with a view of the castle at night. I would also recommend to make a booking at the rooftop bar around 7pm for a drink and nibbles if you cannot get a room with a view. Very close to train station. The hotel is 4 stops from Osaka Station.

      Sharon, 1 night romance trip, Jun. 10, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Location! Great for Osaka Castle, transport and quietness.

      2 night romance trip, May 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent service, beautiful hotel. Great view of Osaka Castle

      8 night romance trip, May 15, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      A Bit Over The Top.

      We enjoyed the New Otani immensely, staff was brilliant, service was immediate in all areas. We booked a Junior suit and got upgraded to a brand new Suite. Unfortunately after we booked out decided to have 2 x tea and sandwiches prior to leaving for the airport and that cost us AUD$100:00. I suggest this is a bit over the top.

      Leon, 12 night romance trip, May 10, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I left my wallet on the floor in the lobby and the management called my room to reassure me that they had it (completely intact of course) and returned it me speedily. The comfort level of my bed was the best I have had in Japan.

      3 night family trip, Apr. 21, 2019

      Verified Lastminute guest review

    See all 699 reviews