Hotel Chelsea, a South Beach Group Hotel, Miami Beach, United States of America

The service was terrible. The housekeeping manager was rude to my friends and I simply because we requested towels multiple times. Are clean towels too much to ask for when staying at a hotel? This is a south beach hotel and people need to shower after being at the beach all day! As retaliation the hotel charged me $290 for what they claimed was “damage” to the towels. They said there were makeup stains on then. We had makeup remover wipes we didn’t use the towels to wipe off makeup. I don’t think any girls do that now a days. The housekeeping manager was just mad because we asked for towels multiple times. She even said one of the times that she had already given us towels. The towels we did get had white residue on them. We figured it was detergent. When I called to complain about the charges, the hotel manager Angel didn’t seem to care about our subpar experience. I asked for pictures of the damage and he said he couldn’t provide them to me. How can they not show proof of the claimed damage if I’m the one getting charged! I’m disputing this with my bank and I will never stay at this hotel again!

Great location, nice updates would recommend!

Nice please

Called multiple times to have car ready from valet, no one answered. When I walked to the front desk employee was outside. When we came back from dinner, again no one was at desk to return car keys to be taken to valet. Waited a good 5 mins until a gentlemen came down the stairs. While getting ready for bed, loud music was coming from down the hall. Music was turned off eventually. Around 5am music was blasting again. Walked down the hall and it smelt like weed coming from the room with the loud music. Checked out and said never will we return to this hotel.

The room was pretty and the shuttle service timely. I liked that you can go to happy hour at any hotel in south beach group and the location is close to everything I wanted out of south beach. I did find that housekeeping kept throwing away toiletries without replacing, like shampoo, even when I tried to hide them, and once returned to my room to find the heat on full blast. Make sure to grab a beach towel well ahead of time as they run out and schedule your return shuttle well ahead of time (no one tells you this).