Grand Fiesta Americana Veracruz

Staff is very friendly, but slow. Getting the check at the restaurant can take more than 30 min. The room has a safe, but after meeting the staff, you stop using it. WiFi is so slow it is almost usless. Less than 1 MB. Cellular reception is bad, so you will get less than 1 MB no matter what. Forget about streaming, even small facebook videos. Rooms are very nice and modern. Some have 1 foot balconies some have balconies big enough for chairs, some have none. It is luck which one you get. Pools are nice, maybe the best thing in the hotel. Food is OK, but for Veracruz standards, it is mediocre and expensive. You can eat outside, like in “El Farolito”, better for half. Gerting in and out of the hotel at the pool area, you always go through annoying sliding doors that are always on your way. The Beach is clean, but usless. There is zero waves. It is like a lake, but with an urchin warning posted at the entrance. Even the sand feels like dirt. It is soft, dark and compact. Few rocks. Perfect for running. As any ocean view it is beautiful to look, but thats it. That seems to be the case for all Veracruz. That is why it is mostly empty, other than locals that have no access to a hotel pool. If you want a hotel in Veracruz, this may be the best. If tou are looking for a nice Mexican beach, Veracruz may be the worst. If you come to Veracruz comenfor the History not for the beach. On my next beach vacation I am going to Cancun.

The property was nice. The view was beautiful the rooms are nice and clean. Friendly staff, very welcoming. However I arranged shuttle pickup at the airport a week in advance, received confirmation and no one showed up. After calling the resort being on hold for 20 minutes only to find out I was not on their schedule for pickup made me furious!. I decided to find other forms of transportation since I’d have to wait another half hour for pickup. I was very disappointed with the transportation service. The resort is Very family oriented so if your a couple wanting a nice quiet romantic place to stay you might want to consider other options. The elevator was out of service a few times, and being on the 4th floor, out in the sun all day kind of put a damper on having to walk up all those stairs. The shower water slowly drained so having to shower while the shower filled up water was not appealing. 😕

I've chose this property over many more in the area, base on the pictures, the amazing pool and gardens, and I was so exited to be in Veracruz for the first time in 30 years and for bringing my mom and my 14 year old son to enjoy this place in this hotel. went we got there the pool was so filthy, the water wasn't clear at all, I was scared to even touch it with my feet, we spend for day there I wish I didn't because we didn't have any opportunity to go in the pool, it was really filthy, Ive talk to the manager there one night and he took pictures of the condition, he ensure me that the pool will be clean in the morning, and i saw many people working all night but honestly you wouldn't want to go in this pool at all. ever. very disappointed , the stuff was great and the room was comfortable. but this is a hot and humid location for vacations were our summing cloth weren't use at all. Very up sad about this hotel I will never again go back to this location ever.

The location is nice, but one is dependent on taxis since the hotel is away from walking distance of convenient stores or restaurants. The views of the beach are stunning. Rooms are spacious and count with twenty four hr room service. The pool wraps around a pool bar with friendly staff ready to serve you a drink. There are cabanas available. The Hotel is away from the hustle and bustle next to a Porsche dealership and a high rise apartment complex. The AC works very well and provides plenty of much needed fresh air to cool you off from the tropical heat outside. Due to this hotel isolation, my advise is to stay in and enjoy the Italian restaurant downstairs or the main cafeteria style restaurant. We also enjoyed the main bar offering from cappuccinos to multiple alcohol beverages @ lobby with stunning views of the beach.

If you are looking for a good pool and hotel facilities and location, this an excellent choice. But if you are expecting a good night rest, look somewhere else. Rooms are old, need renovation, and bathrooms are very small. Most importantly for your sleep, mattresses are so uncomfortably firm and hard. Lots of sunrise light will enter your room so, so early, because the window shades are installed below the upper side of the window, defeating the purpose! So, if you want to relax and have a good night rest, this hotel is not for that. Overall, it is a pretentious hotel, with overpriced services for what it is really: a four star hotel for the price of a five star.