Guests
All properties in Carcassonne (and vicinity), Aude, France

Best Western Le Donjon – Cœur de La Cité Médiévale

4-star hotel with restaurant, near Aude Gate

From
A$236

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  • Lobby
  • Lobby
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) - Bathroom
  • Classic Room, 2 Single Beds, Non Smoking - Bathroom
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2 Rue du Comte Roger, Carcassonne (and vicinity), 11000, Aude, France
8.8.Fabulous.
  • It's in the old town right next to the Castle which is very convenient. The only problem…

    Sep. 12, 2019

  • Room was very small but hotel is in a very convenient location to enjoy the old city.…

    Jun. 24, 2019

See all 324 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Convenient
Dining options
Quiet
  • Free WiFi
  • Free parking
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 61 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Business center

What’s around

  • In City of Carcassonne
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk

Enter dates for 2 guests

Guests
  • Classic Room, 2 Single Beds, Non Smoking
  • Superior Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Single Beds, Non Smoking
  • Classic Room, 1 Queen Bed, Non Smoking
  • Superior Room, Multiple Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

Location

2 Rue du Comte Roger, Carcassonne (and vicinity), 11000, Aude, France
  • In City of Carcassonne
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk

What’s around

Landmarks

  • In City of Carcassonne
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 16 min drive
  • Castres (DCM-Mazamet) - 72 min drive
  • Carcassonne Station - 25 min walk
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 15 min drive

At a glance

Hotel size

  • This hotel has 61 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:30 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite self parking (EUR 20 per day)
  • Onsite valet parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 1969 ft
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 3
  • Lift
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • 23-inch TV

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Small print

Also known as

  • Best Western Donjon Remparts Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Carcassonne
  • Best Western Le Donjon Les Remparts
  • Best Western Le Donjon
  • Best Western Le Donjon – Cœur de La Cité Médiévale Hotel
  • Best Western Le Donjon – Cœur de La Cité Médiévale Carcassonne
  • Best Western Donjon Remparts Hotel
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Donjon Hotel Carcassonne
  • Best Western Donjon Hotel
  • Best Western Donjon Carcassonne
  • Best Western Donjon
  • Best Western Hotel Carcassonne

Optional extras

Uncovered self parking costs EUR 20 per day

Valet parking costs EUR 20 per day

Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)

Pets are allowed for an extra charge of EUR 12 per pet, per night

Service animals exempt from fees

Dial-up Internet access is available in guestrooms for an extra charge

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Transfers via shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: EUR 1.98 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Le Donjon – Cœur de La Cité Médiévale does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between December 3 and January 20.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 20 per day. Valet parking costs EUR 20 per day. Parking spots may be limited.
  • Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:30 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Brasserie Le Donjon. Nearby restaurants include Le Trivalou (7-min walk) and Le parc - Franck Putelat (11-min walk).
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Best Western Le Donjon – Cœur de La Cité Médiévale also has a garden.
8.8.Fabulous.
  • 8.0.Very good

    Met our needs very well. Good central location with helpful staff.

    1 night trip with friends, May 29, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very nice hotel in the old city of Carcassonne. The rooms were not in the main body of the hotel and our building had no lift but they did lug the luggage up the stairs for us. Perfectly situated and close to restaurants. The hotel had a really good little bar that we spent time in after dinner. A shuttle took us to and from the car which was in the hotel parking on the outside of the city. All in all a great experience

    1 night trip, Oct. 18, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Great location for a reasonable price. Rooms are a bit dated but perfectly comfortable.

    1 night trip, Oct. 18, 2018

    Verified Expedia guest review

  • 8.0.Very good

    David and Jenny's stay at Best Western Plus

    The location of the hotel is excellent being very close to restaurants and places of interest. The room was a little on the small side however we accept that space is a premium in the castle grounds. There was a floodlight shining into the bedroom which meant that we needed to have the curtains closed which in turn mean't that fresh air was limited. The staff were very polite and helpful and the breakfast was excellent. In all the stay was memorable and very good.

    David, 1 night romance trip, Oct. 8, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Old town charm!

    Nice hotel with a pleasant patio and superb location in old Carcassonne. Extra plus for the nice parking service that helped us with the luggage. Hotel is charming enough, a bit dated, but we enjoyed our stay.

    Gabriel, 1 night family trip, Jul. 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel right in the centre.

    A very good hotel, quiet and clean, would definitely stay here again. If I was pushed to find fault the shower gel is set far too high up the wall and the breakfast was a little confusing on it's layout.

    Graeme, 2 night trip, Jul. 12, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Small Hotel Rooms

    Old, dated, cramped hotel room.

    1 night trip, Sep. 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    It's in a great location . I think it's overpriced for what it offers ...eg.it has a bar which is not a bar...you have to go and ask whoever is on reception if you want a drink ...so,obviously ,there is no ambience ,and nobody gathered there....

    Jane, 4 night trip with friends, Sep. 7, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Great location, parking service excellent, good hotel, very good room & great bathroom

    Ant, 2 night romance trip, Sep. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice and very central property within the walls of

    2 night trip, Aug. 27, 2020

    Verified Ebookers guest review

See all 324 reviews