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Charlotte Street Hotel, Firmdale Hotels

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In the heart of London, Charlotte Street Hotel, Firmdale Hotels offers a luxurious retreat. Unwind with a massage or spa treatment, enjoy breakfast at Oscar restaurant, and connect to WiFi in your room. The helpful staff has left a lasting impression on previous guests.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Spa
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Valet parking
  • 24-hour room service
  • Babysitting
  • Meeting rooms
  • Limo/town car service
  • Terrace
  • 24-hour front desk

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is AU$805
includes taxes & fees
31 May - 1 June

Why we love this property

Culinary feast and drinks
This hotel offers a feast for culinary explorers with a restaurant and bar. Full breakfast satisfies early risers' appetites.
Spa and fitness haven
A full-service spa open daily offers in-room massages for ultimate relaxation. The fitness room allows guests to maintain wellness routines.

Room options

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(7 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse Suite

Penthouse Suite

Penthouse Suite

  • 65 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Loft Suite

Loft Suite

Loft Suite

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Loft Suite

Superior Loft Suite

Superior Loft Suite

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Exterior
The Resident Soho
London City Centre
  • Free Wi-Fi
  • Air-conditioning
  • Laundry facilities
  • 24/7 front desk
9.4 out of 10, Exceptional, 1,010 reviews
The price is AU$449
includes taxes & fees
14 June - 15 June
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About the area

Map
15-17 Charlotte Street, London, England, W1T 1RJ

What's nearby

  • Tottenham Court Road - 1 min walk - 0.2 km
  • Theatreland - 2 min walk - 0.2 km
  • Russell Square - 9 min walk - 0.8 km
  • The British Museum - 9 min walk - 0.8 km
  • Piccadilly Circus - 12 min walk - 1.0 km

Getting around

  • London (LCY-London City) - 54 min drive
  • Heathrow Airport (LHR) - 60 min drive
  • London (LTN-Luton) - 74 min drive
  • London (STN-Stansted) - 86 min drive
  • Gatwick Airport (LGW) - 114 min drive
  • Tottenham Court Road Station - 7 min walk
  • London (QQU-London Euston Train Station) - 18 min walk
  • London Euston Station - 18 min walk
  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Underground Station - 7 min walk
  • Oxford Circus Underground Station - 10 min walk

Restaurants

  • ‪Italian Bear Chocolate - ‬1 min walk
  • ‪Nordic Bar - ‬1 min walk
  • ‪Lima - ‬1 min walk
  • ‪Fitzroy Tavern - ‬2 min walk
  • ‪Lantana Cafe - ‬2 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

  • Charlotte Street Hotel, Firmdale Hotels puts you in a great location, within a short 10-minute walk of Tottenham Court Road and Russell Square. Guests can indulge in massages at the spa, and Oscar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a terrace. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Goodge Street Underground Station is 4 minutes and Tottenham Court Road Underground Station is 7 minutes.

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured on-site valet parking (GBP 70 per day; includes in/out privileges)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • Meeting rooms
  • Conference space (43 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2000
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Oscar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 28 per person
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 5 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 78.0 per night

Parking

  • Secured valet parking costs GBP 70 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Does Charlotte Street Hotel, Firmdale Hotels offer free cancellation for a full refund?

Yes, Charlotte Street Hotel, Firmdale Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Charlotte Street Hotel, Firmdale Hotels?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Charlotte Street Hotel, Firmdale Hotels?

Yes. Valet parking costs GBP 70 per day.

What are the check-in and check-out times at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Charlotte Street Hotel, Firmdale Hotels and nearby?

Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and make the most of other amenities such as a fitness centre.

Are there restaurants at or near Charlotte Street Hotel, Firmdale Hotels?

Yes, there's an on-site restaurant, Oscar.

What's the area around Charlotte Street Hotel, Firmdale Hotels like?

Charlotte Street Hotel, Firmdale Hotels is in London City Centre, a short 4-minute walk from Goodge Street Underground Station and 11 minutes' walk from The British Museum.

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Reviews

Charlotte Street Hotel, Firmdale Hotels Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities

Popular mentions

Location
Service staff
Breakfast
Room

Reviews

Verified

10/10 Exceptional

Great location and excellent staff
Kim, 1-night trip
Verified

10/10 Exceptional

Amazing staff, comfortable rooms and public spaces.
Michael, 4-night trip
Verified

10/10 Exceptional

Outstanding and cosy Hotel in very central location
Katrine, 1-night trip
Verified

10/10 Exceptional

Wonderful room and staff and entire experience
Elizabeth, 2-night trip
Verified

10/10 Exceptional

Attentive service, comfortable room
Andrew, 1-night trip
Verified

10/10 Exceptional

Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
stephanie, 4-night trip
Verified

10/10 Exceptional

The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Tong Hoon, 5-night trip
Verified

10/10 Exceptional

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Sekiya, 2-night trip
Verified

10/10 Exceptional

Great spot - good restaurant and comfortable spacious room. Quiet too.
Kara, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel in great location
Marji, 1-night trip
Verified

10/10 Exceptional

What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Jeff, 3-night trip
Verified

10/10 Exceptional

This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Jackie, 1-night trip
Verified

10/10 Exceptional

My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Andrea, 4-night trip
Verified

10/10 Exceptional

London Sophistication

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Matthew, 5-night trip
Verified

10/10 Exceptional

Charming

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Avraham, 4-night trip
Verified

10/10 Exceptional

Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Christina, 1-night trip
Verified

10/10 Exceptional

It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Katina, 2-night trip
Verified

10/10 Exceptional

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
wen, 3-night trip
Verified

10/10 Exceptional

Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Dana, 2-night trip
Verified

10/10 Exceptional

Excellent hotel, staff, restaurant and location.
3-night trip
Verified

10/10 Exceptional

Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Ben, 4-night trip
Verified

10/10 Exceptional

We loved this hotel for our family of 5! Would definitely stay here again!
Julie, 3-night trip
Verified

10/10 Exceptional

A beautiful hotel with outstanding service!
David, 3-night trip
Verified

10/10 Exceptional

Perfect hotel!
Risa, 6-night trip
Verified

10/10 Exceptional

I love the colorful rooms
John, 2-night trip