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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

The Fives Oceanfront - Optional All Inclusive

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • On beach
  • Connecting/adjoining rooms available
  • Free WiFi
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580, Mexico

Upscale beachfront resort with spa, near Puerto Morelos Town Square
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • On beach
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Everything was great what i didnt like was that I was not given the option to do all…Nov. 24, 2020
  • This is by far, the #1 hotel in Puerto Morelos. First of all, the check in host and…Nov. 20, 2020

The Fives Oceanfront - Optional All Inclusive

from A$228
  • Penthouse, 1 Bedroom, Ocean View (Residence)
  • Suite, 1 Bedroom, Ocean View (Resort Residence)
  • Suite, 1 Bedroom (Resort Residence)
  • Suite, 2 Bedrooms, Oceanfront (Resort Residence)
  • Suite, 2 Bedrooms, Ocean View (Resort Residence)
  • Presidential Suite, 2 Bedrooms, Oceanfront (Resort Residence)
  • Suite, 3 Bedrooms, Oceanfront (Resort Residence)
  • Presidential Suite, 3 Bedrooms, Oceanfront (Resort Residence)
  • Junior Suite

What’s around The Fives Oceanfront - Optional All Inclusive

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 14 min walk
  • Ojo de Agua Beach - 1 min walk
  • Artisans Market - 14 min walk
  • San Jose Catholic Parish - 15 min walk
  • Puerto Morelos Reef - 15 min walk
  • Dr. Alfredo Barrera Marin Botanical Garden - 3 mi / 4.8 km
  • Sanctuary of Hope and Time Capsule - 3.5 mi / 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Key facts

Hotel size

  • This hotel has 94 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*

  • Restrictions apply*

  • 2 per room (up to 15 lbs)

Internet

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Free beach cabanas
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Full-service spa
  • Free bicycles on site
  • Ecotours on site
  • Ecotours nearby
Working away
  • 24-hour business centre
Services
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Lift
  • Designated smoking areas
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch Smart TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at The Fives Oceanfront - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, The Spa.

The spa is open daily.

The Fives Oceanfront - Optional All Inclusive’s small print

Also known as

  • The Fives Oceanfront
  • The Fives OceanfrontAll Senses Inclusive
  • The Fives Oceanfront All Senses Inclusive
  • The Fives Oceanfront Optional All Inclusive
  • The Fives Oceanfront - Optional All Inclusive Resort
  • The Fives Oceanfront - Optional All Inclusive Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.23 per accommodation, per night for adults; USD 1.23 per night for guests up to 17 years old.
  • Christmas Eve (24 December) Gala Dinner per adult: USD 100
  • Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Full breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)

Pets are allowed for an extra charge of USD 35 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Fives Oceanfront - Optional All Inclusive

  • Does The Fives Oceanfront - Optional All Inclusive offer free cancellation for a full refund?
    Yes, The Fives Oceanfront - Optional All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Fives Oceanfront - Optional All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Fives Oceanfront - Optional All Inclusive?
    Sorry, there's no onsite parking at The Fives Oceanfront - Optional All Inclusive.
  • Is there a pool at The Fives Oceanfront - Optional All Inclusive?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at The Fives Oceanfront - Optional All Inclusive?
    Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 15 lbs per pet. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Fives Oceanfront - Optional All Inclusive?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near The Fives Oceanfront - Optional All Inclusive?
    Yes, there are 3 onsite restaurants. Nearby restaurants include I Wanna Pizza (9-min walk), Sabor de Mexico (11-min walk), and La Playita (12-min walk).

Recent reviews

Superb 9.2 From 18 reviews

Exceptional 10.0
Best Food Awesome Staff New Hotel
Hotel is beautiful and the staff is amazing. They remember your drink and keep them coming. I was by myself but met people at the bar and ended up going to Tulum with them! Such a good time. Also, best food I've ever had at an all inclusive. Try the smoke salad - you'll miss it because there's so much good stuff on the menu but it is the sleeper.
us8 night trip
Exceptional 10.0
Fabulous food and a beautiful hotel!
The room was great. It was missing some essentials like a Full length mirror for my wife to look herself before she goes out to ensure she is happy with the way she looks! The place is beautiful but brand new. There are a lot of fine tuning points that will make the hotel better for seasoned travelers. The room had a kitchenette but didn’t have a single utensils or even a paper towel. We had to use bathroom towels for a kitchen towel. The bathroom had great showers and big towels, but there was no slip mat in the shower which made it hazardous for old guys like me that might slip and fall. Also, there wasn’t a wash cloth to be had. I had to use a big towel as a wash cloth. The First-floor restaurant was in the top five restaurants in all of Puerto Morelos! The selections were delightful, healthy and most beautifully assembled. This restaurant Boasts a combination of eclectic Jamaican-feel with exceptional items for vegetarians and vegans As well! Five stars for the BoMarley Beach house restaurant!!! Everyone who visits Puerto Morelos and enjoys fine and beautiful food needs to visit this place for at least one breakfast and one dinner! Excellent!!!
Steven, us3 night business trip
Very good 8.0
Great deal, but more of a party place
Really nice property, although it seems to be a mix of hotel rooms and residence. The rooms are beautifully designed and very spacious. The service was great and consistent from beginning to end. The food was above standard, though a little less consistent (I could tell the chef was different on the different days I stayed), but still good. I opted for the all-inclusive deal and that was great value for money. One very important note for travellers who, like me, are not very much into loud music: beware of weekend stays and of the location of your room. The music in their main restaurant is very loud and I can't imagine staying in any of the rooms above it - the loudness would have been unbearable. I would also strongly recommend the hotel to make 'Do not disturb' signs available. I had several staff members come knock on my door asking if I needed anything, which I didn't think was necessary, especially at times when I was taking a nap and had to get out of bed to get the door.
HUGO LEONARDO, mx2 night trip
Exceptional 10.0
Great experience
great experience, very clean hotel, friendly staff, convenient check in, spacious room and amazing facilities
us2 night trip
Very good 8.0
First time at The Fives
Beautiful property and beach. The hotel is still being finished currently. The hotel staff are all very nice and super friendly!
JAMES, us7 night trip
Very good 8.0
Nice!
The hotel is brand new so that was great. Service and staff super nice. Room service food very good . They just took super long time to bring breakfast... Pool and beach club super nice as well .
Arkadiusz E, mx1 night family trip
Exceptional 10.0
Beautiful hotel on the beach
This hotel is in a beautiful and peaceful location. The room was very well equipt and had a terrace with a hot tub. Overall service at the hotel was excellent, we were grateful we had Faustino and Cesar taking care of us. Only negative was the construction noise early in the morning but once the hotel has been finished this shouldn't be a problem.
Oliver, mx1 night family trip
Exceptional 10.0
Increíble!
El hotel está súper bonito, la playa muy linda y muy buena atención , voy a volver
Rocio, mx1 night business trip
Exceptional 10.0
Muy bien, agradable y tranquilo
Celly, mx1 night family trip
Exceptional 10.0
Monica, us1 night trip

The Fives Oceanfront - Optional All Inclusive