We stayed at the Inn at Penn for a concert, and the location was excellent—very convenient and probably the biggest reason we chose this hotel. Unfortunately, the rest of our experience didn't live up to our expectations.
From the time we checked in until we left the following morning, there was a pile of dirty towels and several bags of trash sitting in the hallway outside our room. Seeing them there the entire stay made the hotel feel unkempt.
Inside our room, the carpet had several noticeable stains, and while the bathtub didn't appear dirty, it was heavily stained and cracked, giving it a worn appearance. The wall-mounted shampoo and body wash dispensers were also empty, with full replacement bottles simply left sitting on the shower ledge instead of being installed.
We had also planned to use the fitness center, but upon arriving we were told it was closed due to construction. It would have been helpful to know that before our stay.
Overall, the location was perfect for attending a concert, but the lack of cleanliness, maintenance, and amenities made this a disappointing experience. While the staff was polite, we don't think we'll be returning.