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All properties in Port Douglas, Queensland, Australia
1 room, 2 adults

Sheraton Grand Mirage Resort, Port Douglas

4.5-star4.5 stars
Great for families

Good to know

  • Cots/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
  • Fridge
Port Douglas Road, Port Douglas, QLD, 4877, Australia

4.5-star beach resort with golf course, near Four Mile Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cots/infant beds (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
    • Fridge
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • We loved our experience at the Sheraton mirage It’s our third visit to Port Douglas but…Aug. 10, 2020
  • Resort has been brought back to its former glory, great rooms, and pool areas...difficult…Jul. 25, 2020

Sheraton Grand Mirage Resort, Port Douglas

from A$275
  • Deluxe Room, 1 King Bed, Non Smoking, Ground Floor
  • Room, 1 King Bed, Non Smoking, Lagoon View
  • Room, 2 Double Beds, Non Smoking, Lagoon View
  • Studio, 1 King Bed, Non Smoking, Garden View
  • Room, 1 King Bed, Non Smoking, Garden View
  • Room, 2 Double Beds, Non Smoking, Garden View
  • Studio, 1 King Bed, Non Smoking, Lagoon View
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking, Ground Floor
  • Studio, 1 King Bed, Non Smoking, Ground Floor
  • Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

What’s around Sheraton Grand Mirage Resort, Port Douglas

Landmarks

  • Four Mile Beach - 17 min walk
  • Crystalbrook Superyacht Marina - 28 min walk
  • Sugar Wharf - 33 min walk
  • Wildlife Habitat - 41 min walk
  • Mossman Gorge - 12.2 mi / 19.7 km
  • Mossman Gorge Center - 12.5 mi / 20.1 km
  • Daintree Rainforest - 14.7 mi / 23.6 km
  • Hartley's Crocodile Adventures - 15.2 mi / 24.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 295 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival.
Airport shuttle service is available at scheduled times from 5:30 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 5:30 AM to midnight *

Parking

  • Free self parking

  • Valet parking *

  • RV/bus/truck parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Bicycle rentals on site
  • Golfing on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 6
  • Year Built – 1987
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Braille signage
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Niramaya. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room.

The spa is open daily.

Dining

Feast Restaurant & Bar - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.

Daintree Bar - This bar serves light fare only. Open daily.

Harrisons by Spencer - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Tennis on site
  • Bicycle rentals on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby

Sheraton Grand Mirage Resort, Port Douglas’s small print

Also known as

  • Sheraton Mirage Port Douglas Resort
  • Sheraton Port Douglas
  • Port Douglas Sheraton
  • Sheraton Grand Mirage Port Douglas
  • Sheraton Mirage Resort
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  • Sheraton Grand Mirage Resort
  • Sheraton Grand Mirage
  • Sheraton Mirage Port Douglas Resort
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  • Sheraton Grand Mirage Resort, Port Douglas Port Douglas
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  • Sheraton Mirage
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  • Sheraton Grand Mirage
  • Sheraton Mirage Port Douglas Hotel Port Douglas

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Credit card charges are subject to an extra charge of AUD 1.5

Valet parking costs AUD 20.00 per day

Rollaway beds are available for AUD 69.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 39 for adults and AUD 19.50 for children (approximately)

Cribs/Infant beds are available for AUD 25.0 per night

Airport shuttle service is offered for an extra charge of AUD 43.00 per person (one-way)

Airport shuttle for children between the ages of 2 and 15 costs AUD 22.00 (one-way)

Bus station shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Grand Mirage Resort, Port Douglas

  • Does Sheraton Grand Mirage Resort, Port Douglas offer free cancellation for a full refund?
    Yes, Sheraton Grand Mirage Resort, Port Douglas does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there's free self parking.
  • Is there a pool at Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there are 12 outdoor pools.
  • Are pets allowed at Sheraton Grand Mirage Resort, Port Douglas?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
    You can check in from 3:00 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas?
    Yes, an airport shuttle is available from 5:30 AM to midnight at scheduled times. The charge is AUD 43.00 per person one-way.
  • What is there to do near Sheraton Grand Mirage Resort, Port Douglas?
    Recommended spots to visit include Four Mile Beach (0.9 mi) and Crystalbrook Superyacht Marina (1.5 mi), along with Sugar Wharf (1.7 mi) and Wildlife Habitat (2.1 mi).

Recent reviews

Fabulous 8.8 From 451 reviews

Very good 8.0
Beautiful Location
Check in was awesome. Extremely helpful and knowledgeable reception staff at check in and upgraded to studio. Resort was very quiet due to just lifting of restrictions for covid19. Room was beautiful. Pillows amazing Pools needing cleaning so did not swim and understand that tourists have not been using resort so pool upkeep obviously not done Restaurant dinner was lovely. Did not access housekeeping. Had a call come through to wrong number in morning which was disappointing as resort was not busy. Checkout was a let down. Tried to charge for upgraded room for duration of stay when room had already been paid for prior to arrival. Tried also to charge for phone calls. The only calls made was when I tried to make reservations at resort restaurant which i could not get through due to phone lines being down. I ended up walking to restaurant to make reservations. We did get a note through the door later apologising for lines down. My $100 refundable deposit was still pending at time of writing 3 days after departure.
au2 night trip
Exceptional 10.0
Another classic stay at Mirage
We are regulars to Port Douglas and to Mirage. A lovely stay, fantastic location and great service.
John, au10 night trip
Good 6.0
Cock
Karen, au4 night family trip
Exceptional 10.0
Christmas treat
Amazing Christmas Day stay , food superb, service superb
Joyce, au1 night trip
Exceptional 10.0
Highly recommend
Great resort with plenty of sun loungers, beautiful pool. All positive feedback except that we paid for an upgraded room but the sink in the bathroom was blocked/ wouldn't drain which was annoying
Sarah, au1 night trip
Very good 8.0
Holiday getaway
1. The shutters in the bedroom aren’t great as they let in sunlight at 6am. There needs to be blinds as well so it can be darker . 2. The air con is really loud. Had to turn it off at night a few times as we couldn’t sleep. 3. The doors in between inside and out near hotel room as quite loud and bang when opened so you hear it being opened and shut at all hours . 4 . Great pools and room size. Great customer service
David, au5 night trip
Very good 8.0
Amazing hotel and facilities and staff were great! Only feedback was to make the driveway brighter at night in the car park as we had seen 2 snakes in 2 nights which freaked us city girls out. Overall great stay beautiful accomodation and will definitely be back!!
Sarah, au2 night trip with friends
Very good 8.0
Great outdoor area
The gardens and pool areas are lovely with loads of different seating and lounging areas in shade and sun. The swim up rooms are fab even though the pool water was a tad chilly. The hotel lacks a bit of a vibe or atmosphere. There isn’t an outdoor bar to have a drink in the early evening which would create a bit of an atmosphere and encourage people to eat at the hotel. The entry area is large and lacking personality. We had breakfast at Harrisons one day which was lovely and a nice outdoor setting overlooking the pool, and dinner at the other main restaurant. Food was good but again lacking atmosphere. Other than Harrisons i think there is a lot more the hotel could be doing to improve the F&B experience. We noticed that the pool seating isnt wiped down each day so its covered in sand when you go to the chairs each morning. A bit more time on tidying up each night would make a big difference. The swim up rooms are really spacious and comfortable and the showers awesome!
Lisa, au4 night romance trip

Sheraton Grand Mirage Resort, Port Douglas

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