The Wilderness Hotel

Photo gallery for The Wilderness Hotel

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Outdoor pool
Terrace/patio
Room
Room

Overview of The Wilderness Hotel

The Wilderness Hotel

3.0 star property
Riverfront hotel in Wilderness with 3 bars/lounges and spa

7.8/10 Good

149 verified Hotels.com guest reviews

Guests rated location

  • Safe18 positive mentions
  • Walkable17 positive mentions
  • Quiet16 positive mentions
  • Convenient14 positive mentions
  • Dining options12 positive mentions

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
George Road, Wilderness, Western Cape, 6560
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In a regional park

Getting around

  • George (GRJ) - 19 min drive

About this property

The Wilderness Hotel

Enjoy your visit to Wilderness with a stay at The Wilderness Hotel. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy. Other highlights include 3 bars/lounges, an outdoor pool, and a fitness center. Fellow travelers like the helpful staff and spacious guestrooms.

Languages

Afrikaans, Dutch, English, French, Xhosa, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 155 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Racquetball/squash
  • Mini golf
  • Pool table
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Afrikaans
  • Dutch
  • English
  • French
  • Xhosa
  • Zulu

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Wilderness Hydro and Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

Guests under 10 years old are not allowed in the spa.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for ZAR 30 per person, per day
  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Wilderness
Protea Wilderness Hotel
Wilderness Hotel Wilderness
Protea Hotel Wilderness
The Wilderness Hotel Hotel
The Wilderness Hotel Wilderness
The Wilderness Hotel Hotel Wilderness

Frequently asked questions

Overall score and ratings

7.8

Good

7.7/10

Cleanliness

7.7/10

Staff & service

7.3/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Wilhelm, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wilhelm, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The Hotel is being subtly transformed into something closer to its former grandeur. Its still a significant way off. Its tired and basic, but improving. The facilities are basic but functional and the staff are traned, helpful and polite. The location of the building is the best in town, expecially if you're there to sample the culinary delights on offer. In general, I recommend staying at this property. If you can, book a family room.
Warren, 3-night romance trip
Verified Expedia guest review

6/10 Good

Just ok
An ok stay but the hotel is very dated. Some areas nice, others neglected. Didn't use the pool as the water was dirty/ very cloudy. Went and had a look at the spa but again, wouldn't use that. Breakfast was very good with lots of choices. Location is very good with lots of restaraunts within walking distance.
Christos, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Practical week positioned
Large hotel, friendly and service minded staff. Good location for a night in Wilderness but no charm. Good central location.
Ebba, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

No water for shower but great hotel
What and excellent location and hotel is very big with lots of room and passages with sufficient rest/pause areas within the hotel, asked to sort out the shower water , they said they repaired it however a bottle of water is faster , was a bit of a let down (pity)
Mark, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Claudia, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Sarel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great stay at Wilderness Hotel
Room comfort and clean Great breakfast with a big variety to select from Hotel well located and close to beach
Willem, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

The rooms were comfortable. The breakfast was phenomenal, amazing choices. Front Staff Olivia was friendly and so welcoming.
A K, 1-night family trip
Verified Hotels.com guest review