Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

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Indoor spa tub

Overview of Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

2.5 star property
Hotel with 24-hour fitness, near Asheville Outlets

9.2/10 Superb

1,004 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
12 Rocky Ridge Road, Asheville, NC, 28806
Main amenities
  • Daily housekeeping
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Spa tub
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Lobby fireplace
  • Front desk safe
  • Laundry service
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In West Asheville
  • Asheville Outlets - 1 min drive
  • Biltmore Estate - 10 min drive
  • Harrah's Cherokee Center - Asheville - 12 min drive
  • University of North Carolina at Asheville - 12 min drive
  • The Orange Peel - 15 min drive
  • Sierra Nevada Brewing Company - 14 min drive

Getting around

  • Asheville Regional Airport (AVL) - 11 min drive

About this property

Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel

At Holiday Inn Express Hotel & Suites Asheville Outlets, an IHG Hotel, you'll be within a 15-minute drive of Biltmore Estate. The seasonal outdoor pool is a great spot for a morning swim, and guests can get a workout in at the 24-hour fitness center. A spa tub and a terrace are offered, and in-room conveniences include sofa beds and refrigerators. Fellow travelers say good things about the helpful staff and overall property condition.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 5 floors


  • Check-in time from 4:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Parking for buses, RVs, or other large vehicles is not available at this property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Pets not allowed
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite parking available only on request
  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–9:30 AM

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski area nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff


  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Spa tub


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Sofa bed
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night


  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Hotel Suites Asheville Biltmore Square

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Mattress was a little hard to my liking otherwise everything was great
John, 1-night family trip
Verified guest review

8/10 Very good

1-night trip
Verified guest review

4/10 Fair

No room key! AC sound like freight train!
No room key! When checking in, I was told that the hotel was out of room keys! How is that even possible? That is like a car being out of gas. Irresponsible!!! I was told the hotel had more room keys on the way, and they would arrive in about 15 minutes. I was “escorted” and “allowed” in my room by the front desk clerk. It made me feel like a prisoner escorted to a jail cell. Spent some time in my room trying to relax to the sound of the extremely loud air conditioner. I had to turn the TV volume almost to the loudest setting (9 out of 10 volume level for reference). Went back to the front desk 1.5 hours later. Still no keys! I was assured that a staff member would be available to “escort” me to my room. Really???!!! Went to get something to eat and returned an hour later. A key was waiting for me on my return. Sadly, it did not work! I had to schlep back downstairs, and have someone reprogram my room key. Finally, I had a working key! But, the extremely loud AC was still an issue. I was too tired to hassle over the AC. Would not recommend. In the lobby, there are three missing ceiling tiles exposing an area above where work had been performed. What kind of lazy outfit does not put tiles back when work has been halted? Just wow!!!!
John, 1-night trip
Verified guest review

10/10 Exceptional

Loved the little balcony. Watched sunrise early morning. Great early breakfast (7am start) room 417
1-night family trip
Verified guest review

10/10 Exceptional

Definitely would stay again.
Fabulous!! Comfortable, clean and great location to food, shopping and local activities. Felt very safe. Comfortable bed and pillows as I didn’t feel like I needed to run to massage therapist the next day, bad neck but this bed good. Watkins shampoo, conditioner and body soap w soft water n great linens. 8 minutes from Biltmore mansion.
Nancee, 1-night trip with friends
Verified guest review

8/10 Very good

1-night family trip
Verified guest review

10/10 Exceptional

Comfortable stay
Clean and comfy. Have stayed here twice now. A little pricey.
George, 1-night family trip
Verified guest review

10/10 Exceptional

Daniel, 1-night trip
Verified guest review

8/10 Very good

Annie, 1-night family trip
Verified guest review

10/10 Exceptional

Jill, 1-night trip
Verified guest review