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The Westin Surabaya

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Pakuwon Mall

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The Westin Surabaya

Photo gallery for The Westin Surabaya

Exterior
3 outdoor pools
Junior Studio Suite, 1 King Bed, Non Smoking | Property amenity
Serves lunch, dinner and happy hour
Reception

Overview of The Westin Surabaya

10.0 out of 10 Exceptional
10.0/10 Exceptional

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • Children's pool
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television

Room options

View all photos for Westin, Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Westin, Deluxe Room, 1 King Bed, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Grand Suite, 1 King Bed, Non Smoking

Westin, Grand Suite, 1 King Bed, Non Smoking

Westin, Grand Suite, 1 King Bed, Non Smoking

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Non Smoking

Junior Studio Suite, 1 King Bed, Non Smoking

Junior Studio Suite, 1 King Bed, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Westin, Deluxe Room, 2 Double Beds, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Westin, Club Suite, 1 King Bed, Non Smoking

Westin, Club Suite, 1 King Bed, Non Smoking | Living room

Westin, Club Suite, 1 King Bed, Non Smoking

  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Westin, Club Room, 1 King Bed, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Westin, Club Room, 2 Double Beds, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

About this area

What's nearby

  • Pakuwon Mall - 2 min drive
  • Tunjungan Plaza - 13 min drive

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Tandes Station - 26 min drive
  • Surabaya Pasar Turi Station - 30 min drive
  • Surabaya Gubeng Station - 34 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Moi Village Hakka Chinese Restaurant - 8 min walk
  • Boncafe - 11 min walk
  • Meat Shop & Gourmet - 4 min drive
  • Genki Sushi - 11 min walk
  • Yoshinoya - 14 min walk
Map

About this property

The Westin Surabaya

A great choice for a stay in Surabaya, The Westin Surabaya features a free kids' club and offers an airport shuttle (available 24 hours) for IDR 490000 per vehicle. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or reflexology, and Asian cuisine is served at Magnolia, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a bar/lounge and a 24-hour fitness centre.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (IDR 100000 per stay)
  • On-site valet parking (IDR 150000 per stay)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu
  • Toys

What to do

  • Pro golf lessons
  • Golf lessons nearby

Working away

  • 20 meeting rooms
  • Conference space (89082 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Golf clubs on-site

Facilities

  • 24-hour fitness centre
  • Golf driving range on-site
  • 3 outdoor pools
  • Shopping centre on-site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar in bath
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa by L'Occitane has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Magnolia – This restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Sky Lounge – This bar specialises in Asian cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way. Maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for IDR 874000.0 per night

Parking

  • Covered self-parking costs IDR 100000 per stay
  • Valet parking costs IDR 150000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya offer free cancellation for a full refund?
Yes, The Westin Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Westin Surabaya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Westin Surabaya?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Westin Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Westin Surabaya?
Yes. Self-parking costs IDR 100000 per stay. Valet parking costs IDR 150000 per stay.
Is an airport shuttle service offered by The Westin Surabaya?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at The Westin Surabaya?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Westin Surabaya and nearby?
The Westin Surabaya has 3 outdoor pools and a spa, as well as a 24-hour fitness centre.
Are there restaurants at or near The Westin Surabaya?
Yes, Magnolia offers Asian cuisine.
What's the area around The Westin Surabaya like?
The Westin Surabaya is a short 9-minute walk from Pakuwon Mall and 7 minutes' walk from Pakuwon Trade Center.

Reviews

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Amenities

10.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Wonhae, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Edward, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stephani, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Oey Gery, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service Nice room
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Nice Hotel with very helpfull staff
Irvan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
TAUFAN, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable Stay!
The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
YUYU, 3-night business trip
Verified Hotels.com guest review