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Palace Hotel Tokyo

Photo gallery for Palace Hotel Tokyo

Indoor pool
Indoor pool
Indoor pool
Balcony
Balcony

Overview of Palace Hotel Tokyo

Palace Hotel Tokyo

5-star property
Luxury hotel with spa, near Imperial Palace East Gardens

9.6/10 Exceptional

965 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005

Room options

About this area

What's nearby

  • In Chiyoda
  • Tokyo Imperial Palace - 13 min walk
  • Nippon Budokan - 22 min walk
  • Tokyo Dome - 32 min walk
  • Tokyo International Forum - 4 min drive
  • Tokyo Tower - 10 min drive
  • Tokyo Midtown - 13 min drive
  • Roppongi Hills - 15 min drive
  • Tokyo Bay - 16 min drive
  • Waseda University - 15 min drive
  • Toyosu Market - 18 min drive

Getting around

  • Tokyo (HND-Haneda) - 31 min drive
  • Tokyo Station - 10 min walk
  • Kanda Station - 19 min walk
  • Yurakucho Station - 19 min walk
  • Otemachi Station - 7 min walk
  • Nijubashimae (Marunouchi) Station - 8 min walk
  • Takebashi Station - 11 min walk

Restaurants

  • Grand Kitchen - 3 min walk
  • Amber Palace - 4 min walk
  • Yamaya - 5 min walk
  • Tully's Coffee - 5 min walk
  • Maison Kayser Cafe - 6 min walk

About this property

Palace Hotel Tokyo

At Palace Hotel Tokyo, you'll be within a 15-minute drive of Tokyo Imperial Palace and Tokyo Tower. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 3 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers like that it's only a short walk to public transportation: Otemachi Station is 7 minutes away and Nijubashimae (Marunouchi) Station is 8 minutes.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 284 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 3300 per night; includes in/out privileges)
  • On-site valet parking (JPY 4300 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Local/corner shop
  • Children's menu

What to do

  • Yoga classes
  • Shopping

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Egyptian cotton sheets

What to enjoy

  • In-room massage

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Evian SPA TOKYO has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

GRAND KITCHEN – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.
WADAKURA – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
TATSUMI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
GO – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Full breakfast is offered for an extra charge of JPY 5405 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from January 17 2023 to January 18 2023 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for JPY 10000.0 per night

Parking

  • Self-parking costs JPY 3300 per night with in/out privileges
  • Valet parking costs JPY 4300 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

Does Palace Hotel Tokyo offer free cancellation for a full refund?
Yes, Palace Hotel Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palace Hotel Tokyo?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on 26 Feb 2023 start from AU$1,448, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palace Hotel Tokyo?
This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Hotel Tokyo?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM. The swimming pool will be unavailable from January 17 2023 to January 18 2023 (dates subject to change).
Are pets allowed at Palace Hotel Tokyo?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Hotel Tokyo?
Yes. Self-parking costs JPY 3300 per night. Valet parking costs JPY 4300 per night.
What are the check-in and check-out times at Palace Hotel Tokyo?
You can check in from 3:00 PM - 3:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Palace Hotel Tokyo and nearby?
On-site recreation at Palace Hotel Tokyo includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Palace Hotel Tokyo also has 3 bars and a 24-hour fitness centre, as well as a sauna.
Are there restaurants at or near Palace Hotel Tokyo?
Yes, there's an on-site restaurant that offers Japanese cuisine. Nearby restaurants include Amber Palace (4-min walk), Yamaya (5-min walk) and Tully's Coffee (5-min walk).
What's the area around Palace Hotel Tokyo like?
Palace Hotel Tokyo is in Chiyoda, a short 7-minute walk from Otemachi Station and 13 minutes' walk from Tokyo Imperial Palace. Travellers say that this hotel is in a good location.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.7/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Meora, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel
Amazing and attentive staff Had access to club lounge- such a wonderful treat with great food and caring staff. Have stayed at many luxury hotels and this rates among the best for service
Mirsada, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotel stays we have ever had!
From start to finish, our stay at the Palace Hotel was excellent! The hotel is absolutely beautiful and the service is courteous and impeccable. The location of the hotel is ideal, being across from the Imperial Palace grounds. The room was spacious, clean and very comfortable. The view from our balcony was absolutely beautiful and we enjoyed relaxing there with a cup of tea every evening. We had access to the club lounge and enjoyed the Happy Hour as well as Afternoon tea services. Everything about our stay here was perfect! We only wish we could have stayed longer. We will definitely be making a return visit and would definitely stay at this spectacular hotel again! Thank you to the hotel staff for their absolutely wonderful customer service!
Murray, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hayden, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Toru, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS are spectacular! It is a combination of a metropolitan and traditional Tokyo, as one can see the Imperial Palace surrounded by an oasis of green. As the restaurants closed early, an in-room dinner was arranged. I had the beef burger, the Chantilly dessert & a huge portion of the caesar salad. A complimentary Laurent Perrier white sparkling champagne was served with the scrumptious dinner. The bath is OUTSTANDING, as it comes with a "massage jet" mode. I had a luxurious bath while sipping the champagne & enjoying the night scenery. The Tokyo night skyline is GLORIOUS! The breakfast was served in the room. I had a Japanese-themed meal, complete with hot tea and coffee. The package came with pressing service. I had three suit pants freshly ironed. The attention to details by all the staff members is absolutely amazing. The quality of products used is superb. The art pieces in the Suite are a feast to the eyes. Heartfelt gratitude to everyone for making this stay exceptional and memorable!
1-night trip
Verified Expedia guest review

10/10 Exceptional

Best hotel in Tokyo
Far superior to any other hotel experience in Tokyo. We were greatly surprised and extremely happy!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

お部屋最高!
初めてのパレス東京 check-inの2時間以上前でしたがお部屋に入れました Grand Deluxe King room with balcony とっても良かったです balconyは広く景色も良くバスタブが窓際にあるので気持ちよく使えます 加湿器やパジャマ、クルクルドライヤーも借りれて気分良く過ごせました 特にUSBポートの電源があるのでアダプター要らずで本当に便利だと感激 すごい久しぶりの日本のホテル 滞在して良かった。。。ですが朝食の時にガラガラなのに場所が選べず、スタッフstationの近く 空いてる時は選びたくない席です 次々と来るグループを隣の席ばかりに座らせるのがとっても不快でした 大きな声で話するグループにはウンザリ コロナ禍で食事中もなるべく控えめになのにと言われているのに テーブルはたくさん空いているから離せばいいのに スタッフの仕事のしやすさ優先がガッカリ 何のために混まない早い時間に行ったのかわからない 何時に行っても変わらないです お部屋は最高ですが次回はよく考えてから決めたい in room dining ならいいかも
MIZUHO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hospitality and great service! They did all good job to surprise my birthday man with an excellent team work.
Zaza, 1-night family trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review