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All properties in Playa del Carmen, Quintana Roo, Mexico

Viva Wyndham Maya - All Inclusive

All-inclusive beachfront property with pool bar, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking
From
A$197

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Paseo Xaman-ha, Lote, Playa del Carmen, 77710, QROO, Mexico
7.6.Good.
  • The food at buffet was ok but the restaurants were great. However - they should be clear…

    Aug. 10, 2021

  • I would never stay with viva hotel Room are old and small Food super bad Drinks are…

    Jul. 20, 2021

See all 710 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Quiet
Convenient
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 604 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Free children's club

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Playacar
  • Quinta Avenida - 31 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.9 mi / 9.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Garden View - 1 King Bed
  • Superior Garden View - 2 Queen Beds
  • Superior Ocean View - 1 King Bed
  • Superior Ocean View - 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Accessible Room Superior Garden View - 1 Queen Bed

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 31 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.9 mi / 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Airport shuttle (surcharge)
map
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Paseo Xaman-ha, Lote, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 604 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18980
  • Conference space size (meters) - 1763

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Golf
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Administrative fee: USD 1.4 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Day gala dinner fee for stays on 1 January

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Safes in guestrooms can be used for USD 2 per night

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Viva Maya
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Inclusive
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Maya Viva Wyndham

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Viva Wyndham Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 5 onsite restaurants, featuring international cuisine. Nearby restaurants include Las Quekas (2 mi), El Nero (2.4 mi), and Perché no (2.8 mi).
  • Yes, an airport shuttle is available.
  • Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics . Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Viva Wyndham Maya - All Inclusive also has a sauna and a fitness center, as well as a garden.
7.6.Good.
  • 2.0.Poor

    Open concept bathroom no privacy, wifi dosen't work in room,drinks water down,, food at buffet was bland & disgusting

    4 night romance trip, Jul. 12, 2021

    Verified Expedia guest review

  • 4.0.Fair

    This was our first time in Mexico. We were very disappointed in our choice of Viva Wyndham Mya. Our daughters phone was stolen the first day and the staff had no interest in helping us. Our family of 5 was provided 4 water bottles for the week. Drinks in our fridge were not replenished. Restaurants are not air conditioned. Food is only ok. You are only allowed 1 reservation every 3 days in the “nicer” restaurants (not air conditioned). The bright spot was a young man named Antonio who was our server at the pool/beach area. He did an amazing job!

    5 night trip with friends, Jul. 11, 2021

    Verified Expedia guest review

  • 8.0.Very good

    This property was okay for our trip. Food was average and property was a little dated. Plus was that the property was in a nice area and felt safe in surrounding area.

    5 night family trip, Jul. 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente services

    5 night family trip, Jul. 11, 2021

    Verified Expedia guest review

  • 6.0.Good

    The resort is well taken care of clean. The line to check in is ridiculously slow. We stood in line for an hour and half. The line to get drinks at the bar by the pool (no swim up bar) is also super long and slow.

    2 night trip with friends, Jul. 9, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Loved the cleanliness. Didn't like the noise from the construction. Front desk not helpful, gave misinformation. Concierge and customer desk was great. Food and drink was good, service was great!!

    3 night romance trip, Jul. 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Just wonderful

    4 night trip with friends, Jul. 7, 2021

    Verified Travelocity guest review

  • 4.0.Fair

    Staff at this hotel ruined the trip

    The hotel rooms are not that nice. After arriving the check in took almost an hour for 3 people ahead of me. I checked in at 2:45 when it’s at 3 but they said they didn’t have a room for me so they had me speak to their time share guy who almost harasses you into booking a time slot to come in the morning and hear them out. I told him I’d think about it. He would jump on me whenever i walked through the lobby. Finally they gave me my room by 3:30 and when i went to it, it wasn’t ready still. It had leaks in the ceiling, dripping on the bed. The beds and pillow are so uncomfortable. Rust in the shower. I was so tired and knew i wouldn’t get a new room that night so waited till the next morning to ask. The process of getting a new room was ridiculous, it was almost as if they didn’t believe me and made me wait hours for a new room. I wasted 4 hours of my day waiting. On top of being called 10 times by the time share guy, and they made me wait for a new room until i spoke to the manager of the time share and she said they can’t give me a room until i have a meeting with her. I told her she’s out of her mind, how could they hold a room and leave me with leaking ceilings. Albeit, i finally got the news room and it was okay. My partner flew in on my 3rd day there and he went straight to his covid appointment by the lobby and before he got there the staff was yelling at him that he’s not allowed anywhere without a bracelet. Despite the doctor having him booked. Just a bad time there

    5 night trip, Jul. 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Over all good but the hotel has no elevators and nobody help us with the luggage

    7 night trip with friends, Jul. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great property, family all had a wonderful time. Staff was friendly and professional, and very helpful. The individual restaurants were good, the buffet cuisine needs improvement.

    8 night family trip, Jul. 3, 2021

    Verified Expedia guest review

See all 710 reviews