Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Viva Wyndham Maya - All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Children's club
  • Children's pool
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with pool bar, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Children's club
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • We arrived for a one night stay. Initially at check-in they said they didn't have a room…Oct. 9, 2020
  • very slow check-in.....food not so great.....dance show was good.....besides check-in…Aug. 22, 2020

Viva Wyndham Maya - All Inclusive

from A$169
  • Superior Garden View - 1 King Bed
  • Superior Garden View - 2 Queen Beds
  • Superior Ocean View - 1 King Bed
  • Superior Ocean View - 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Accessible Room Superior Garden View - 1 Queen Bed

What’s around Viva Wyndham Maya - All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.7 mi / 9.1 km
  • Xplor Theme Park - 6.6 mi / 10.7 km
  • Xcaret Eco Theme Park - 7.1 mi / 11.4 km
  • El Camaleon Mayakoba Golf Course - 8 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 604 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking on site

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Horse riding/rental on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18980
  • Conference space size (meters) - 1763
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling gear
  • Golf
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Horse riding/rental on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Viva Wyndham Maya - All Inclusive’s small print

Also known as

  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Viva Maya
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Inclusive
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Maya Viva Wyndham

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Destination fee: USD 1.35. This fee does not apply to children under 1 year of age.

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Day gala dinner fee for stays on 1 January

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Safes in guestrooms can be used for USD 2 per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Viva Wyndham Maya - All Inclusive

  • Does Viva Wyndham Maya - All Inclusive offer free cancellation for a full refund?
    Yes, Viva Wyndham Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Viva Wyndham Maya - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Viva Wyndham Maya - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Viva Wyndham Maya - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Viva Wyndham Maya - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Viva Wyndham Maya - All Inclusive?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Viva Wyndham Maya - All Inclusive?
    Yes, there are 5 onsite restaurants, featuring international cuisine. Nearby restaurants include Las Quekas (2 mi), El Nero (2.4 mi), and Perché no (2.8 mi).
  • Is airport shuttle service offered by Viva Wyndham Maya - All Inclusive?
    Yes, an airport shuttle is available.
  • What is there to do near Viva Wyndham Maya - All Inclusive?
    Recommended spots to visit include Quinta Avenida (1.6 mi) and Playacar Golf Club (2.1 mi), along with Mamitas Beach Club (2.4 mi) and Grand Coral Golf Riviera Maya (5.7 mi).

Recent reviews

Good 7.4 From 477 reviews

Exceptional 10.0
It was amazing staying in this hotel great service.
Eloy, us7 night trip with friends
Fair 4.0
Communication with English speaking guests was real bad. Not organised at front-desk, takes about 45 minutes just to check-in. All inclusive is not really all inclusive. Cannot recommend this hotel.
Andries, us7 night romance trip
Very good 8.0
Los restaurantes no están muy buenos para ser all inclusive pero pues no está tan mal
us2 night business trip
Exceptional 10.0
Beautiful beach, amazing service, great drinks, delicious food.
Becky, us4 night family trip
Fair 4.0
Viva Windham : The dinner no es good I prefer the bufette
us3 night family trip
Exceptional 10.0
El servicio del hotel fue buenismo, la comida muy rica y el servicio del bar fue lo maximo recomendado ampliamente, mil gracias a todos los que hicieron posible mi felicidad allá. Gracias!!!
LoydaValenzuela, us5 night family trip
Very good 8.0
Overall, I would say it is good place to stay. Beach was really nice. Pool is small for this area, water temperature is hot, they were not as refeshing as I would like. Food was good. No buffets because of covid so it was all table service.Rooms were underwhelming..Great budget choice for this area.
Nick, us6 night family trip
Exceptional 10.0
AMAZING AND UNIQUE VACATIONS......
It has been if not the best one of the best vacations we have spent with the family, we had the honor of reopening the Hotel after almost 3 months of being closed due to the pandemic, my daughter had the honor to cut the ribbon ,I fall short with the words of thanks for the GREAT SERVICE AND ATTENTION provided in our instance, from the first person who attended us upon arrival to the last staff member who was in the pool-beach area, once again grateful for the QUALITY AND WARM ATTITUDE OF GUEST SERVICE we will return soon. THANK YOU
ABEL, us3 night family trip
Very good 8.0
Super friendly and caring staff. It's obvious that the staff there cares about you and your experience. Heavy-handed bartenders, attentive waiters at the restaurants, and very energetic and invested entertainment staff. The only thing with this resort is that it is kind of bare-boned, i.e. you get what you pay for. Rooms are clean but basic, limited bars and food options, and they nickel and dime everything. Overall great hotel, and is perfect for families on a budget or college kids!
us5 night trip with friends
Exceptional 10.0
The property had beautiful gardens and a great beach the staff was awesome
Pedrosoria, us6 night family trip

Viva Wyndham Maya - All Inclusive

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