Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Viva Wyndham Maya - All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Children's club
  • Children's pool
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with pool bar, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Children's club
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Check in was slow, parking is very limited on site, the room is nice and the food was…Nov. 30, 2020
  • Terrible stay! We waited ONE WHOLE HOUR to check in. We then wanted to have dinner and…Nov. 29, 2020

Viva Wyndham Maya - All Inclusive

from A$178
  • Superior Garden View - 1 King Bed
  • Superior Garden View - 2 Queen Beds
  • Superior Ocean View - 1 King Bed
  • Superior Ocean View - 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Accessible Room Superior Garden View - 1 Queen Bed

What’s around Viva Wyndham Maya - All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.7 mi / 9.2 km
  • Xplor Theme Park - 6.6 mi / 10.7 km
  • Xcaret Eco Theme Park - 7.1 mi / 11.4 km
  • El Camaleon Mayakoba Golf Course - 8 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 604 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free self parking on site

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18980
  • Conference space size (meters) - 1763
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling gear
  • Golf
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Viva Wyndham Maya - All Inclusive’s small print

Also known as

  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Viva Maya
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Inclusive
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Maya Viva Wyndham

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Destination fee: USD 1.35. This fee does not apply to children under 1 year of age.

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Day gala dinner fee for stays on 1 January

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Safes in guestrooms can be used for USD 2 per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Viva Wyndham Maya - All Inclusive

  • Does Viva Wyndham Maya - All Inclusive offer free cancellation for a full refund?
    Yes, Viva Wyndham Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Viva Wyndham Maya - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Viva Wyndham Maya - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Viva Wyndham Maya - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Viva Wyndham Maya - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Viva Wyndham Maya - All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Viva Wyndham Maya - All Inclusive?
    Yes, there are 5 onsite restaurants, featuring international cuisine. Nearby restaurants include Las Quekas (2 mi), El Nero (2.4 mi), and Perché no (2.8 mi).
  • Is airport shuttle service offered by Viva Wyndham Maya - All Inclusive?
    Yes, an airport shuttle is available.
  • What is there to do near Viva Wyndham Maya - All Inclusive?
    Recommended spots to visit include Quinta Avenida (1.6 mi) and Playacar Golf Club (2.1 mi), along with Mamitas Beach Club (2.4 mi) and Grand Coral Golf Riviera Maya (5.7 mi).

Recent reviews

Good 7.4 From 488 reviews

Good 6.0
Very Noisy
2nd time here, 1st time was 5 years ago Resort itself is a little tired Staff are fantastic 10/10 Room (1205) was very noisey, you can hear ever little bit of noise in the corridoors, it was so loud you can hear the footsteps echoing, we are early to bed type, so not our best experience The room, over 7 days gradually got worse with mould, Foor, when wet is dangerously slippy, A/C was set at very low, could not get management to come reset it, gave up after 4 days of asking, Food in pool area was same everyday, Food in main hall was average, only 1 day we did not like it, Dont bother with booking the specialist mexican or itlalian restaraunts, just not worth it, we ended up going into main food hall after Italian We wont be going back
John, gb7 night trip
Good 6.0
Not Bad, Opportunity is There, Some Things Needed
We arrived for a one night stay. Initially at check-in they said they didn't have a room for us with our confirmed booking but told us to wait a few hours to see what turns up. Luckily we got a nice room but check-in was long as everyone mentions. I feel like I signed 4 or 5 forms just to check-in.... Pros: Food was ok, not bad, not wow. Other than the check-in lady, the staff was pleasant and eager to please. Great beach and facility was clean. A little older but clean none the less. Cons: Wifi was only available in the buffet and by the pool. No wifi in the room but I could get a small signal from the patio. No TV service, none of the channels worked except for the Viva Wyndham channel. Who goes to watch tv anyways. No hot water :( No explanation on any services, restaurant times, etc. We didn't know where we could eat, what time's the facilities were open and we couldn't find anyone for Guest Services. No entertainment that we found so at night we were bored with no wifi, tv, or entertainment per say.
us1 night trip
Good 6.0
very slow check-in.....food not so great.....dance show was good.....besides check-in staff was good...
william, us1 night trip
Good 6.0
Place was super clean and the customer service was really good. The down part that with COVID not a lot of selection on food. Only had the buffet and one other option. Every other night they switch off restaurants to give guests a second option but buffet is always open and food there is only a 6 on a scale from 1 to 10. The Patio food not so good either. I give that a 4. Other than that, the beach is outstanding here at this hotel and we also had a massage which was just okay
JennySaldanas, us3 night business trip
Very good 8.0
The service from the staff was excellent. They are all such hard workers
Zulfia, us1 night family trip
Exceptional 10.0
First and foremost I would like to commend the Customer service representative Elizabeth; after experiencing a minor misunderstanding during check in, she went above and beyond in every possible way to make my family’s stay one of the best! Our room was great, staff was helpful, entertainment was awesome, rooms and public areas were always clean! Would stay there again in the future! Was a great Birthday/BabyMoon getaway!
Jonathan.Pinale, us4 night romance trip
Very good 8.0
Me encanta este hotel porque está muy cercas del centro, además está en una zona muy privada y la cual está muy limpia. Al llegar a mi habitación me decepcioné un poco porque pagué extra por vista al mar y más no quería vista a la piscina.. así que tuve que esperar dos días más para que se me diera la habitación por cual yo pague, me cambiaron y la verdad tenía una vista hermosa con esa playa tan bella. No me regresaron dinero por las dos noches antes. Los trabajadores son muy atentos y esta vez pude notar que el el trato para todos era igual. Por cierto esta es la 2nda vez que me hospedo aquí. La primera vez note mejor trato para el extranjero que no es mexicano. En si me volvería quedar por la buena locación, por la playa bonita y por la seguridad de este hotel.
YanBecker, us7 night family trip
Exceptional 10.0
Our sixth time at this resort. Great service and so friendly.
Sheri, us7 night romance trip
Exceptional 10.0
The property was thoroughly cleaned every day and all employees wore masks
JG, us7 night family trip
Exceptional 10.0
The service was excellent and the employees was helpful, nice people thanks for everything..
Guillermo, us4 night family trip

Viva Wyndham Maya - All Inclusive