JEN Manila by Shangri-La

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Outdoor pool
Outdoor pool

Overview of JEN Manila by Shangri-La

JEN Manila by Shangri-La

4.0 star property
4-star hotel with outdoor pool, near Cultural Center of the Philippines

8.4/10 Very good

1,001 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is AU$84
Price available on 11/9/2022
3001 Roxas Boulevard, Pasay, Manila, 1305
Main amenities
  • Daily housekeeping
  • Restaurant and pool bar
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Room service
  • Conference center
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Malate
  • Manila Bay - 7 min walk
  • U.S. Embassy - 31 min walk
  • Manila Ocean Park - 37 min walk
  • Baywalk - 10 min drive
  • Rizal Park - 11 min drive
  • SM Mall of Asia - 13 min drive
  • Fort Bonifacio - 27 min drive
  • Resorts World Manila - 25 min drive
  • Venice Grand Canal Mall - 34 min drive
  • St. Luke's Medical Center - 41 min drive

Getting around

  • Ninoy Aquino Intl. Airport (MNL) - 25 min drive
  • Manila Paco Station - 2 min drive
  • Manila San Andres Station - 3 min drive
  • Manila Vito Cruz Station - 25 min walk
  • Vito Cruz LRT Station - 13 min walk
  • Gil Puyat LRT Station - 19 min walk
  • Quirino Avenue LRT Station - 20 min walk
  • Airport shuttle (surcharge)

About this property

JEN Manila by Shangri-La

JEN Manila by Shangri-La is just 4.5 mi (7.3 km) from the airport and offers a shuttle (available 24 hours) for PHP 900 per vehicle one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Latitude, which serves Asian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a poolside bar, a fitness center, and a children's pool. The helpful staff and location get good marks from fellow travelers. The property is just a short walk to public transportation: Vito Cruz LRT Station is 13 minutes away.


English, Filipino, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 308 rooms
  • Arranged over 19 floors


  • Check-in time from 2 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
  • Free offsite parking nearby


  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Children's menu

Working away

  • 5 meeting rooms
  • Coworking spaces
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • Filipino
  • Malay

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features


Latitude - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: PHP 2000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of PHP 800 per person (approximately)
  • Airport shuttle service is offered for an extra charge of PHP 900 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • Rollaway beds are available for PHP 1228.50 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Traders Manila
Manila Traders
Manila Traders Hotel
Traders Hotel
Traders Hotel Manila
Traders Hotel Manila Pasay
Traders Manila
Traders Manila Hotel
Traders Manila Pasay
Traders Hotel Pasay
Traders Hotel, Manila Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel
Jen Manila Formerly Traders Pasay
Jen Manila Formerly Traders
Hotel Jen Manila Pasay
Jen Manila Pasay
Jen Manila
Hotel Jen Manila Shangri-La Pasay
Jen Manila Shangri-La Pasay
Hotel Jen Manila by Shangri-La Pasay
Jen Manila Shangri-La
Hotel Hotel Jen Manila by Shangri-La Pasay
Pasay Hotel Jen Manila by Shangri-La Hotel
Traders Hotel Manila
Hotel Jen Manila Formerly Traders Hotel
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Hotel Jen Manila
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JEN Manila by Shangri-La Hotel
JEN Manila by Shangri-La Pasay
Hotel Jen Manila by Shangri La
JEN Manila by Shangri-La Hotel Pasay

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Joselito, 2-night trip
Verified guest review

8/10 Very good

It was a good experience. The room is not that big but the breakfast buffet is so good!! They offer Filipino food and even made-to-order omelettes, delivered to your table! The staff is so friendly! One cleaner came by and I said I don’t need it cleaned then he offered everything else like, “do you want this? How about this?” Offering toiletries, towels, to take the trash out.
Richelle, 1-night family trip
Verified guest review

10/10 Exceptional

Rosalie, 1-night trip
Verified guest review

10/10 Exceptional

Chris, 1-night trip
Verified guest review

10/10 Exceptional

Anne Rose, 2-night trip
Verified guest review

10/10 Exceptional

Steven, 4-night trip
Verified guest review

10/10 Exceptional

Julian, 1-night trip
Verified guest review

8/10 Very good

I like the ambience. Got a Balcony room, but it was only a Huge ass window, thought I could’ve stand outside on the balcony though.
Ephraim, 2-night family trip
Verified Expedia guest review

4/10 Fair

the staffs are nice and friendly,the toiletries are nice. but the facilities ate very bad. broken elevators and i got even locked out on my own room when i get out for a smoke,my key card didn’t worked and even they’re master key card didn’t worked so they had to force open the door. and i don’t recommend their shuttle service pick up to the airport because they made me wait for almost an hour and i had to call them for how many times. very frustrating!
Joy, 1-night family trip
Verified Expedia guest review

4/10 Fair

I arrived early in Manila, so I went early to the hotel. I ask the staff if I can check in early but he said that the check in time is not until 12noon, I don’t want to wait in the lobby for 4 hours so I offered to pay so that I can rest. I was hoping that he would give me a discount since I reserved a Club Room for two nights already, but he still charge me the full price which is more than 5thousand pesos for 4 hours. On the next day I let the housekeeper clean my room and I told him that I use the hand towel for wiping my cut but he said that he will report it to the front desk and I have to pay for the damage because there is a blood stain. Common I’m just being honest Of my rudeness but I can soak the towel in the water and the bloodstain Will go away, instead They let me pay 65 pesos. But I learn my lesson never check in early and never use the towel to wipe blood. Overall experience is fine, for 3 days I never have a chance to use the swimming pool because of the volcano eruption. But 5 stars to the guards outside they are really friendly and attentive for my 3days stay.
Asia, 3-night business trip
Verified Expedia guest review