The staff particularly, those in the lobby/front desk and were very courteous and approachable. The the main dior and rest room door of the room that was given us is noy locking properly, thus we took turns and we make sure that there was at least one person in the unit to look after our things. Our major issue was on the unruly guests that they have which they cannot control and discipline. There was an event during our stay. On top of the events’ noise, the guests ( occopied most of the rooms in our floor who were part of the events were so noisy. They keep shouting, laughing, talking in a VERY VERY loud voice, banging the doors of their rooms not minding that they are annoying other guests. We have called their attention and nicely requested them to tone sown their voices but after few mins they will create noise again as if ghey on top of the mountain. We have reported them to front desk several times from 830pm to 1am but still, the shouting, laughing and loud voices continues until past 2 am. We barely slept at all as they resume their unruly behavior at 5am. We ended up checking out earlier as we cant stand how the hotel is not enforcing their rules at the expense of their other customers as they cannot discipline their unruly guests. We will definitely not go back to this hotel ever and will not recommend them at all. If you want a comfortable vacation, stay away from this hotel.