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1 room, 2 adults

The Portman Ritz-Carlton, Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040, China

Luxury hotel with outdoor pool, connected to the convention center, near Jing'an Temple
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 3,181 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Room
Room is all right

The Portman Ritz-Carlton, Shanghai

from A$242
  • Club Deluxe City View, Club Level, 1 King
  • Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD view
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
  • Club Business Studio, Club level, Larger Studio, 1 King
  • Deluxe Skyline View - King
  • Club Skyline View, Club level, 1 King
  • Deluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds, City View
  • Club Deluxe City View, Club level, City view
  • Premier Suite, 1 Bedroom Suite, 2 Single Beds
  • Club Skyline View, Club level, High floor
  • Club Business Studio, Club level, Larger Studio, High floor
  • Deluxe Skyline View - Twin

What’s around The Portman Ritz-Carlton, Shanghai

Top spots nearby

Recommended by this property

  • Jing'an Temple (6-minute walk)
  • People's Square (24-minute walk)
  • Shanghai Museum (26-minute walk)
  • Xintiandi Style Shoppping Centre (28-minute walk)
  • Nanjing Road Shopping District (31-minute walk)
  • Yu Garden (40-minute walk)
  • The Bund (41-minute walk)
  • Oriental Pearl Tower (5.2 km)
  • Jin Mao Tower (5.6 km)

Getting around

  • Shanghai (SHA-Hongqiao Intl.) - 6.6 miles/10.6 km
  • Shanghai (PVG-Pudong Intl.) - 21.5 miles/34.6 km
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 593 rooms
  • This hotel is arranged over 45 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-out
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Train station shuttle *

Parking

  • Self parking (limited) *

  • Car charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 60666
  • Conference space size (meters) - 5636
  • One meeting room 1
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lever door handles
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • 32-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Portman Ritz-Carlton, Shanghai’s small print

Also known as

  • Portman Ritz-Carlton Shanghai Hotel
  • Shanghai Ritz-Carlton Portman
  • Portman Ritz-Carlton Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Hotel
  • The Portman Ritz-Carlton, Shanghai Shanghai
  • The Portman Ritz-Carlton, Shanghai Hotel Shanghai
  • Portman Ritz-Carlton Hotel
  • Portman Ritz-Carlton Shanghai
  • Portman Ritz-Carlton
  • Portman Shanghai
  • Ritz-Carlton Portman
  • Ritz-Carlton Shanghai Portman
  • Shanghai Portman
  • Shanghai Portman Ritz-Carlton

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Parking height restrictions apply.

Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Cash deposit: CNY 5000 per day

    A damage deposit of CNY 1000 will be collected before check-in.

Optional extras

Self parking costs CNY 180 per night

Buffet breakfast is offered for an extra charge of CNY 274 for adults and CNY 137 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 308 reviews

Exceptional 10.0
Great price nice hotel
Overall very pleasant experience, hotel is clean staff are nice, however it is a old hotel so the decor is bit old but very clean and well maintained. Very reasonable price. Also for those who was wondering if the swimming cap is mandatory in the pool like we did, good news is NO, we went there with no swimming cap with no issue, however if u go ask them they will tell u yes.
Sylvia, au2 night family trip
Exceptional 10.0
Great service, good location, wow experience
Great service, good location, wow experience for our anniversary celebration
Yu Kit Tony, hk2 night romance trip
Fair 4.0
Worst Ritz ever stayed in!
Located in a convenient location. You have everything you need in the surrounding area. 10-15 mins walk to a subway station. We made a request of cancelling our trip 2 weeks prior to our stay, hotel wasn’t able to accommodate . The Whole communication back and forth was beyond frustrating! We had to change our plan last minute. Hotel did make the effort upon our arrival (fruit basket and decorated the room). However, we are still Disappointed with their hospitality for a world class 5 star hotel. In terms of room condition and amenities, it doesn’t live up to a 5 start Marriot brand at all. Everything is outdated, carpet has bad odour and stains all over. TV is like 90’s. Limited channel and low picture quality . Hardly call it enjoyable! Overall, we weren’t impressed with the hotel at all. Not worthy the Ritz brand or star rating! Stay away !
ca1 night trip
Poor 2.0
Avoid unless you want an outdated and dirty room
Not worthy of the price or star rating, room was dirty when we checked in, moldy smell, carpets had a lot of stains on them, so we asked for different room, we upgrade to a better room but jt was the same, the room smelled like an urinal, so we ask for a different, the hotel offered the upgrade for free, but we haf to change to another room because of the smell, finally the third try was okay, the room was same as the others but less stains and less odor, the service person said all of the rooms are in similar condition, i tried to shorten my stay but hotel.com cs couldnt get in touch with the hotel, so i was stuck there for the two nights, must avoid
us2 night family trip
Very good 8.0
So far the experience is good.
T, hk2 night business trip

The Portman Ritz-Carlton, Shanghai

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