Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Ambra

2.5-star2.5 stars
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712, Mexico

Hotel with outdoor pool, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • THE HOTEL WAS VERY NICE AND CLEAN. THE TV WAS HUGE... JUST WISH THEY HAD A FEW MORE…Nov. 22, 2020
  • This Hotel was comfortable clean and safe and staff was really friendly . The Price was…Jul. 26, 2020

Hotel Ambra

from A$33
  • Deluxe Double Room
  • Deluxe Room
  • Junior Room

What’s around Hotel Ambra

Landmarks

  • In Ejidal
  • Quinta Avenida - 32 min walk
  • Playa del Carmen Main Beach - 34 min walk
  • Playa del Carmen Maritime Terminal - 34 min walk
  • Playacar Golf Club - 40 min walk
  • Nuestra Senora del Carmen Catholic Church - 41 min walk
  • Plaza Paraiso - 28 min walk
  • Paseo del Carmen - 29 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

  • Free street parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Water dispenser
Things to do
  • Outdoor pool
  • Pool sunloungers
  • Pool umbrellas
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Lift
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer (on request)
Be entertained
  • 50-inch LED TV
  • Netflix
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Hotel Ambra’s small print

Also known as

  • Hotel Ambra Hotel
  • Hotel Ambra Playa del Carmen
  • Hotel Ambra Hotel Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 10:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property accepts credit cards, debit cards, and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Ambra

    • Does Hotel Ambra offer free cancellation for a full refund?
      Yes, Hotel Ambra does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Hotel Ambra?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Hotel Ambra?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Hotel Ambra?
      Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Hotel Ambra?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Ambra?
      You can check in from 3:00 PM - 6:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
    • Are there restaurants at or near Hotel Ambra?
      Yes. Nearby restaurants include Hot Casual Food (7-min walk), Perché no (10-min walk), and Carnitas Teresita (2.1 mi).

    Recent reviews

    Superb 9.2 From 22 reviews

    Exceptional 10.0
    It was all new. Friendly staff Good price and great location
    us2 night family trip
    Very good 8.0
    Check in was easy Staff friendly Internet worked well Nice hot shower Our room faced the road and it was noisy
    RandFT, us1 night romance trip
    Good 6.0
    mas atencion a los equipos y al huesped
    Muy buena atencion pero me tuvieron que cambiar de habitación porque el aire acondicionado no funcionaba bien. la habitacion que me dieron era de menor rango y nunca me comentaron de alguna bonificacion al respecto. el agua caliente tambien fue un inconveniente.
    Tomas, mx1 night trip
    Exceptional 10.0
    SUPER COMODO Y ATENTOS.
    AUNQUE FUE SOLO 1 NOCHE ,ESTUVO GENIAL,COMODA,Y MUY ATENTOS.CLARO QUE VOLVERIA.
    Obet Julián, mx1 night trip
    Exceptional 10.0
    Excelente servicio
    Atentos para brindar información; excelente servicio.
    Miguel Angel, mx1 night business trip
    Exceptional 10.0
    todo bien solo que deberia haber agua embotellada en las habitaciones
    daniel, mx1 night family trip
    Exceptional 10.0
    Fin de semana excelente
    Excelente
    Nelly G, mx1 night trip
    Very good 8.0
    Buen hotel buena atención muy limpio buen precio p
    daniel, mx1 night trip
    Exceptional 10.0
    Un buen lugar para una estadía breve.
    Todo muy tranquilo y con los cuidados requeridos para mantener sanitizado el lugar. La alberca es pequeña pero la estancia es muy tranquila y acogedora. Mi cuarto fue grande y espacioso, con lo necesario para estar cómodo. El internet es demasiado lento no se puede hacer mucho más que lo básico.
    mx1 night family trip
    Exceptional 10.0
    Habitaciones muy amplias. Y buena ubicacion. Seguridad excelente.
    Linney, mx1 night family trip

    Hotel Ambra